User guide

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© 2012 Stenograph, L.L.C.
Chapter 5, Troubleshooting, suggests possible solutions to some common situations encountered
when using a WiFi wireless connection. Most users can remedy the following situations themselves.
For additional troubleshooting information, check Stenograph's web site, www.stenograph.com
. If a
problem persists, call Stenograph Technical Support at 800.323.4247 or 630.532.5100.
Connection Issues
CaseViewNet Computer Attempts Connection
The CaseViewNet computer attempts to establish a connection with the Case CATalyst server but
never displays the Find Server dialog box after a reasonable period of time. The following dialog box
displays as CaseViewNet attempts connection.
Do the following:
1. Be sure there is an active realtime session on your Case CATalyst computer. A realtime file must
be started and at least one steno stroke written to establish a realtime connection in Case
CATalyst.
2. Verify in Case CATalyst that CaseView was selected in the Output To field when beginning
translation. It may be necessary to stop the realtime translation and restart realtime to ensure
CaseView is selected in the Output To field.
3. Confirm that the CaseViewNet computer is connected to your wireless network. The
CaseViewNet computer must first be connected to your wireless network before CaseViewNet
can establish a connection to your Case CATalyst server.
If the CaseViewNet computer is using a cellular modem for Internet access, have the client
remove the cellular modem, reboot their computer, establish connection with the reporter’s
wireless network and Case CATalyst server and then plug the card into their computer.
Chapter 5
Troubleshooting