Model DPX213 VoIP DOCSIS Cable Modem
WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User’s Guide Overview Introduction Welcome to the world of high-speed Internet and high quality digital telephone service. Your new WebSTAR Model DPX213 (DPX213) Voice over Internet Protocol (VoIP) Cable Modem is a modem that meets industry standards for high-speed data connectivity along with digital telephone service.
Section A IMPORTANT RULES FOR SAFE OPERATION Overview Introduction This section provides important safety instructions that you must read and follow. In this Section This section contains the following topic.
IMPORTANT RULES FOR SAFE OPERATION Note to Installer Note to CATV System Installer This reminder is provided to call the CATV system installer’s attention to Article 820-40 of the NEC (Section 54, Part I of the Canadian Electrical Code), that provides guidelines for proper grounding and, in particular, specifies that the CATV cable ground shall be connected to the grounding system of the building, as close to the point of cable entry as practical.
IMPORTANT RULES FOR SAFE OPERATION, Continued Accessories Do not use accessories with this equipment unless recommended by your cable service provider. Ventilation This equipment has openings for ventilation that protect it from overheating. To ensure the reliability of this equipment, do not obstruct the openings. • Do not place other equipment, lamps, books, or any other object on the top of or beside this equipment.
IMPORTANT RULES FOR SAFE OPERATION, Continued Power Cord Protection Arrange all power cords so that people cannot walk on the cords, place objects on the cords, or place objects against the cords, which can damage the cords. Pay particular attention to cords that are at plugs, at electrical outlets, and at the places where the cords exit the equipment. Power Sources A label on the AC power adapter that is supplied with this equipment indicates the correct power source for this equipment.
Section B Before You Begin Overview Introduction When you receive your WebSTAR Cable Modem, you should check the cable modem equipment and accessories to verify that each item is in the carton and that each item is undamaged. This section provides an equipment checklist. In this Section This section contains the following topics.
Check Your Equipment Equipment Checklist Before you install your cable modem, check the items in the carton. The carton contains the following items: • One WebSTAR Cable Modem • One Ethernet cable (CAT5/RJ-45) • One USB cable • One Power Adapter with power cord If any of the items listed is missing, please contact SciCare™ Broadband Services at 1-800-283-2636 for assistance.
Section C Front and Back Panel Components Overview Introduction This section provides descriptions of the DPX213 front and back panel components and the front panel LED status indicator functions. In this Section This section contains the following topics.
WebSTAR Cable Modem Front Panel Front Panel Components The following illustration describes the LED status indicators on the front panel of the cable modem.
WebSTAR Cable Modem Back Panel Back Panel Components The follow illustration describes the back panel components of the cable modem. 2 3 LINE 1 LINE 2 1 12 VDC 1 6 7 3 USB 5 CABLE 4 ETHERNET RESET 2 4 POWER - Connects the cable modem to the DC output of the AC power adapter that is provided with your cable modem Note: Only use the power cord and the AC power adapter that are provided with your cable modem.
Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power up, calibration, and registration on the network. Use this chart to troubleshoot the power up, calibration, and registration process of your cable modem.
Front Panel LED Status Indicator Functions, Continued Special Conditions The following chart describes the appearance of the cable modem front panel LED status indicators during special conditions to show when cable modem access protection is enabled, when you have been denied network access, or when you have a message waiting.
Section D Internet Service Installation Overview Introduction This section provides information and procedures to assist you in placing, installing, configuring, operating, and troubleshooting your DPX213 Cable Modem for highspeed Internet service. In this Section This section contains the following topics.
Before You Begin Contacting Your Local Cable Service Provider You need to set up an Internet access account with your local cable service provider in order to use your cable modem.
System Requirements Introduction This section provides hardware and software requirements for connecting your cable modem to a PC for high-speed Internet service. Minimum System Requirements for PCs • A PC with a Pentium MMX 133 processor or greater • 32 MB of RAM • Web browsing software (Netscape or Internet Explorer) • CD-ROM drive Minimum System Requirements for Macintosh • MAC OS 7.
Install the Cable Modem Installation Diagram The following diagram illustrates one of the various connection options that are available to you. Cable Splitter Power Supply LINE 1 LINE 2 RF Cable 12 VDC Home Telephone Wiring Line 2 Power Supply CH+ VOLñ VOL+ MENU GUIDE INFO A/B POWER CHñ Home Telephone Wiring Line 1 USB RF Cables ETHERNET RESET BYPASS PC CABLE Cable-Ready TV, VCR, or Set-Top Converter Ethernet Cable T10272 Note: Professional installation may be available.
Install the Cable Modem, Continued Installing the Modem The following installation procedure ensures proper cable modem setup and configuration. WARNING: To avoid personal injury or damage to your equipment, follow these steps in the exact order shown. Follow these steps for proper modem installation. 1. Power off your PC and unplug it from the power source. 2. Connect your PC to either the Ethernet port or the USB port using the appropriate data cable.
Configure TCP/IP Introduction This section contains instructions for configuring the WebSTAR Cable Modem to run in Windows or Macintosh environments. In addition, TCP/IP protocol in a Windows environment is different for the Windows 95/98/98SE/ME/2000/XP versions. Go to the appropriate section and follow the instructions to configure the TCP/IP protocol. Windows 95/98/98SE/ME Follow the instructions in this section to configure the WebSTAR cable modem for TCP/IP in a Windows 95/98/98SE/ME environment.
Configure TCP/IP, Continued 11. Click the DNS Configuration tab, and then select Disable DNS. 12. Click OK. Result: The Copying Files window opens. 13. When the system finishes copying the files, click OK. 14. Close all networking windows. 15. When the System Settings Change dialog box opens, click YES to restart your computer. Results: • The computer restarts. • The TCP/IP protocol is now configured on your PC and your cable modem and it is ready for use.
Configure TCP/IP, Continued Windows 2000 Follow these steps to install and configure the TCP/IP protocol for Windows 2000 environments. 1. Click Start, select Settings, and choose Network and Dial-up Connections. Result: The Network and Dial-up Connections window opens. 2. In the Network and Dial-up Connections window, double-click the Local Area Connection icon. Result: The Local Area Connection Status window opens. 3. In the Local Area Connection Status window, click Properties.
Configure TCP/IP, Continued Macintosh Follow these steps to verify that the TCP/IP communications protocol and an Ethernet device are installed on your Macintosh computer. 1. Click the Apple icon in the upper left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. 2. Click Edit on the Finder (gray bar) at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode. 3. Click Advanced in the User Mode window, and then click OK. 4.
Install USB Drivers Introduction This section contains instructions for installing the WebSTAR cable modem USB drivers if your PC is equipped with a USB interface and a Windows 98/98SE/ME/2000/XP operating system. The USB driver installation procedures are different for each operating system. Follow the appropriate instructions in this section for your operating system. Note: If your PC does not have a USB interface, you may skip this section.
Install USB Drivers, Continued Windows 2000 Follow these steps to install the WebSTAR cable modem USB drivers for Windows 2000 environments. 1. Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. 2. Wait until the Power and Cable indicators on the cable modem illuminate solid green; then, plug the USB cable into the USB port on your PC. Result: The Found New Hardware Wizard window opens. 3. In the Found New Hardware Wizard window, click Next. 4.
Install USB Drivers, Continued Windows XP Follow these steps to install the WebSTAR cable modem USB drivers for Windows XP environments. 1. Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. 2. Wait until the Power and Cable indicators on the cable modem illuminate solid green; then, plug the USB cable into the USB port on your PC. Result: The Found New Hardware Wizard window opens. 3.
Frequently Asked Questions Frequently Asked Questions Q. What if I don’t subscribe to cable TV? A. If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local cable service provider for complete information on cable services, including high-speed Internet access. Q. How do I arrange for installation? A. Professional installation from your cable service provider may be provided.
Troubleshooting Common Troubleshooting Suggestions The modem does not register an Ethernet connection. Even new computers do not always have Ethernet capabilities. Be sure to verify that your computer has a 10/100BaseT Ethernet card and that the Ethernet driver software is properly installed. If you purchase and install an Ethernet card, follow the installation instructions very carefully. The modem does not register an Ethernet connection after connecting to a hub.
Troubleshooting, Continued Check and Correct If your cable modem does not operate as expected, the following tips may help. If you need further assistance, contact your cable service provider. • Verify that the plug to your cable modem AC adapter is properly inserted into an electrical outlet. • Verify that your cable modem AC adapter is not plugged into an electrical outlet that is controlled by a wall switch. If a wall switch controls the electrical outlet, make sure the switch is in the ON position.
Section E Telephone Service Installation Overview Introduction This section provides procedures to assist you in placing, installing, configuring, operating, and troubleshooting your DPX213 Cable Modem for telephone service. In this Section This section contains the following topics.
Before You Begin Contacting Your Local Cable Service Provider You need to set up a telephone account with your local cable service provider in order to use your cable modem for telephone service.
Before You Begin, Continued Selecting a Location for Your Modem You should work with your cable telephony service provider to choose the best location for your cable modem. Consider these recommendations: • Choose a location close to your computer if you will also use the cable modem for high-speed Internet service. • Choose a location that is near an existing RF coaxial connection to eliminate the need for an additional RF coaxial outlet.
Telephone Requirements Introduction This section provides hardware and software requirements for utilizing your cable modem for telephone service. Number of Telephone Devices The RJ-11 telephone-style connectors on the cable modem can each provide telephone service to multiple telephones, fax machines, and analog modems. The maximum number of telephone devices connected to each RJ-11 port is limited by the total Ringing Load of the telephone devices that are connected.
Install the Cable Modem to Provide Telephone Service Introduction The cable modem can be used to provide telephone service for one or two telephone lines. This section describes how to connect a single telephone, fax machine, analog telephone modem, or other telephone device to each telephone port on the cable modem. Important: Connecting the cable modem permanently to the installed home telephone wiring is not covered by this document.
Install the Cable Modem to Provide Telephone Service, Continued Installation Diagram The following diagram illustrates one of the various connection options that are available to you.
Install the Cable Modem to Provide Telephone Service, Continued Installing the Cable Modem Follow these steps for proper cable modem installation. 1. Connect a telephone, fax machine, or analog modem to each of the appropriate RJ-11 ports on the cable modem. Notes: • The cable modem provides one line of telephone service on each of the RJ11 connectors. • Service must be set up and enabled by the cable telephone service provider.
Frequently Asked Questions Introduction This section provides answers to frequently asked questions regarding cable modem telephone service. Frequently Asked Questions Q. What if I don't subscribe to telephone service from my cable operator, can I still use the cable modem to make and receive phone calls? A. No. Telephone service is enabled for each telephone port on the cable modem by the cable telephone service provider.
Troubleshooting Common Troubleshooting Suggestions The modem does not register a cable connection. • The modem works with a standard, 75-ohm, RF coaxial cable. If you are using a different cable, your cable modem will not function properly. Contact your cable service provider to determine whether you are using the correct cable. There is no dial tone when I lift the telephone handset • Your telephone service may not be enabled from your cable telephone service provider.
Notices Trademarks Scientific-Atlanta and the Scientific-Atlanta ARCs logo are registered trademarks of Scientific-Atlanta, Inc. WebSTAR and “Bringing the Interactive Experience Home” are trademarks of Scientific-Atlanta, Inc. Other trademarks listed herein are the property of their respective owners. Disclaimer Scientific-Atlanta, Inc. assumes no responsibility for errors or omissions that may appear in this guide. Scientific-Atlanta reserves the right to change this guide at any time without notice.
FCC Compliance United States FCC Compliance This equipment has been tested and found to comply with the applicable limits of Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
For Information If You Need Technical Assistance If you need technical assistance, contact your cable service provider. © 2002 Scientific-Atlanta, Inc. All rights reserved.
