Specifications

Cox Business Remote Support
Cox Business Internet Gateway Admin Guide 91
Cox Business Remote Support
Cox Customer Support provides basic remote support for many of the common features
available in the Cisco gateway and can remotely access your gateway when it is online.
However, Cox does not support the more advanced features specific to your network. The table
below lists in- and out-of-scope features that Cox supports.
The Basic list of features mostly pertains to WiFi enablement of the gateway and other common
settings that the majority of customers will use. The Advanced lists of features pertain to specific
customer network requirements that impact LAN integration and specific client applications. The
advanced settings are much more unique to customers and would be too difficult for Cox to
properly configure and test remotely with a customer.
Remote Support: In Scope
WiFi Security Selection – WPA , WPA2
Remote Access
Primary SSID and password resets
Guest Network configuration
Backup and restore of gateway configuration in My Account
Static IP configurations
Static IP provisioning in the case of a factory reset
Wi-Fi Enabled/Disabled
Bridge Mode or Router mode enablement
Time Zone/Daylight Savings
Firewall Enabled (Medium or Low)
VPN Pass-through Configuration
Remote Support: Out of Scope
Local Area Network IP Address Changes
VPN Point to Point Gateway Configuration
Mac and IP filtering