Specifications

Tips for Improved Performance
Cox Business Internet Gateway Admin Guide 89
Tips for Improved Performance
If your gateway does not perform as expected, the following tips may help. If you need further
assistance, contact Cox Business Technical Support at 1-877-935-7038.
 Verify that the plug to your gateway AC power is properly inserted into an electrical
outlet.
 Verify that your gateway AC power cord is not plugged into an electrical outlet that is
controlled by a wall switch. If a wall switch controls the electrical outlet, make sure the
switch is in the ON position.
 Verify that the ONLINE LED status indicator on the front panel of your gateway is
illuminated.
 Verify that your cable service is active and that it supports two-way service.
 Verify that all cables are properly connected, and that you are using the correct cables.
 If you are using the Ethernet connection, verify that your TCP/IP is properly installed and
configured.
 Verify that you have called your service provider and given them the serial number and
MAC address of your gateway.
 If you are using a cable signal splitter so that you can connect the gateway to other
devices, remove the splitter and reconnect the cables so that the gateway is connected
directly to the cable input. If the gateway now functions properly, the cable signal splitter
may be defective and may need to be replaced.
 If you are connected to your PC with an Ethernet connection, your PC should be
equipped with a Gigabit Ethernet card for best performance.
 If your gateway has a USB port and you are connected to that port, verify that you have
followed the procedures in Install USB Drivers on Your PC (Optional).