Specifications

Troubleshooting and FAQs
88 Cox Business Internet Gateway Admin Guide
7. When your computer fully reboots, click the Apple icon in the upper-left corner of
the Finder. Scroll down to Control Panels, and then click TCP/IP.
8. Click Edit on the Finder at the top of the screen. Scroll to the bottom of the menu
and click User Mode.
9. Click Advanced in the User Mode window, and then click OK.
10. Click the Up/Down selector arrows located to the right of the Connect Via section
of the TCP/IP window, and then click Using DHCP Server.
11. Click Options in the TCP/IP window, and then click Active in the TCP/IP Options
window.
Note: In some cases, the Load only when needed option does not appear. If it
appears, select the option. A check mark appears in the option.
12. Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP
window is not selected. If there is a check mark in the option, select the option to
clear the check mark, and then click Info in the lower-left corner.
13. Is there a Hardware Address listed in this window?
 If yes, click OK. To close the TCP/IP Control Panel window, click File, and then
scroll down to click Close.
 If no, repeat these instructions from step 6.
14. Reboot your computer.
How do I arrange for installation?
Call Cox Business Technical Support to inquire about professional installation. A professional
installation ensures proper cable connection to the gateway and to your PC, and it ensures the
proper configuration of all hardware and software settings.
How does the wireless gateway connect to my computer?
The gateway connects to the 10/100/1000BASE-T Ethernet port on your PC. To use the
Ethernet interface, Ethernet cards available from your local PC or office supply retailer. For best
performance over an Ethernet connection, your PC should be equipped with a Gigabit Ethernet
card.