Specifications

Troubleshooting and FAQs
86 Cox Business Internet Gateway Admin Guide
Configure TCP/IP on Windows XP Systems
1. Click Start, and depending on your Start menu setup, choose one of the following
options:
 If you are using the Windows XP Default Start Menu, select Connect to,
choose Show all connections, and proceed to step 2.
 If you are using the Windows XP Classic Start Menu, select Settings, choose
Network Connections, click Local Area Connection, and proceed to step 3.
2. Double-click the Local Area Connection icon in the LAN or High-Speed Internet
section of the Network Connections window.
3. Click Properties in the Local Area Connection Status window.
4. Click Internet Protocol (TCP/IP), and then click Properties in the Local Area
Connection Properties window.
5. Select both Obtain an IP address automatically and Obtain DNS server address
automatically in the Internet Protocol (TCP/IP) Properties window, and then click
OK.
6. Click Yes to restart your computer when the Local Network window displays. The
computer restarts. The TCP/IP protocol is now configured on your PC and your
Ethernet devices are ready to use.
7. Try to access the Internet. If you cannot access the Internet, contact your service
provider for further assistance.
Configure TCP/IP on Macintosh Systems
1. Click the Apple icon in the upper-left corner of the Finder. Scroll down to Control
Panels and click TCP/IP.
2. Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the
menu and click User Mode.
3. Click Advanced in the User Mode window and click OK.
4. Click the Up/Down selector arrows located to the right of the Connect Via section
of the TCP/IP window and click Using DHCP Server.
5. Click Options in the TCP/IP window and click Active in the TCP/IP Options
window.
Note: Make sure that the Load only when needed option is unchecked.
6. Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP
window is unchecked. If there is a check mark in the option, uncheck the option,
and click Info in the lower-left corner.
7. Is there a Hardware Address listed in this window?
 If yes, click OK. To close the TCP/IP Control Panel window, click File, and then
scroll down to click Close. You have completed this procedure.
 If no, you must power off your Macintosh.