Specifications

Troubleshooting and FAQs
84 Cox Business Internet Gateway Admin Guide
Important: Do not connect your PC to both the Ethernet and USB ports at the
same time. Your gateway will not function properly if that connection exists.
Number
Button Description
Function
1
ON/OFF SWITCH (Provided only
on products that carry the CE
mark)
Allows you to turn off the gateway without removing the
power cord. Turning the gateway off using this switch
ensures that the unit is consuming no energy.
2
POWER
Connects the gateway to the AC power adapter that is
provided with your gateway.
Important: Use only the power supply provided with
your gateway.
3
USB (Optional for some models)
Connects to selected devices. For models that support
USB, the default is one USB port.
4
ETHERNET
Four RJ-45 Ethernet ports connect to the Ethernet port on
your PC or your network.
5
CABLE – F connector
Connects to an active cable signal from your service
provider.
6
RESET
A momentary pressing (1 -2 seconds) of this switch restarts
(power cycles) the device. Pressing and holding the switch
for more than ten seconds first causes a reset-to-factory-
default of all settings and then restarts (power cycles) the
device.
Caution:
The RESET button is for maintenance purposes only. Do
not use unless instructed to do so by your service provider.
Doing so may cause you to lose any settings you have
selected.
7
MAC ADDRESS LABEL
Displays the CM and WAN MAC addresses for the gateway
How do I configure the TCP/IP?
To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with
TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol
used to access the Internet.
This section contains instructions for configuring TCP/IP on your Internet devices to operate
with the gateway in Microsoft Windows or Macintosh environments.
TCP/IP protocol in a Microsoft Windows environment is different for each operating system.
Follow the appropriate instructions in this section for your operating system.