Cox Business Internet Gateway and Guest WiFi Administrator Guide April, 2014
Introduction This guide provides instructions for configuring your Wireless Gateway. The software’s Graphical User Interface (GUI) gives you access to settings that were configured at the factory or by Cox Business for the most common installation configurations. After you access the GUI, you can customize these settings to meet your needs.
Table of Contents Table of Contents Cisco 3829AD Gateway Overview .................................................................................. 1 Cox Business Internet Gateway and Guest WiFi Services ........................................... 1 Internet Gateway Service ........................................................................................................ 1 Guest WiFi Service .............................................................................................................
Table of Contents Configure Applications ................................................................................................... 47 Configure Port Filtering Settings ......................................................................................... 47 Configure Port Range Forwarding Settings ....................................................................... 49 Configure Port Range Triggering Settings .........................................................................
Table of Contents How do I renew the IP address on my PC? ......................................................................... 87 Renew the IP Address on Windows 7 Systems ...............................................................87 Renew the IP Address on Windows XP Systems ............................................................87 Renew the IP Address on Macintosh Systems ................................................................87 How do I arrange for installation? ..................
Overview Cisco 3829AD Gateway Overview The Cox Business Internet Gateway and Guest WiFi service is based on the Cisco Wireless Gateway Model DPC3829AD. It is a high-performance gateway that combines a cable modem, router, and wireless access point(s) in a single device that provides a cost-effective networking solution for small to medium businesses. The gateway incorporates (8) bonded downstream channels along with four (4) bonded upstream channels.
CBIG and Guest WiFi Services Cox Business Internet Gateway and Guest WiFi Services The Cisco 3829AD Gateway delivers two distinct services; Internet Gateway and Guest WiFi. Customers who purchase both services have two physical gateways deployed in their business location. Internet Gateway Service Internet Gateway service is delivered via a Cisco 3829AD Gateway to provide both wired and wireless networks.
Login Instructions Log in to the Gateway{ XE "Logging in to the Gateway" \t "See" } This section provides instructions for logging in to the Wireless Business Gateway so that you can customize the gateway to suit your needs rather than using the default (factory) settings. Note: It is strongly recommended that you use an Ethernet connection versus Wi-Fi when you first connect to the gateway.
Login Instructions Change Your Username The Cisco application allows you to change your name when needed. Figure 2. Change Username screen Section Field Description Change Password User Name: Displays the user name for the operator User currently Name logged in to the gateway. Change Password to: Allows you to change your password. Re-Enter New password: Allows you to re-enter the new password. You must enter the same password as the one entered in the Change Password to: field.
Set Up Basics Set Up Basics{ XE "Set Up Basic Functionality" \t "See" } This section instructs you on how to configure basic functionality for your gateway settings. Quick Setup Tab Use the Quick Setup page to change your password and to configure the WLAN. Important: The settings on this page are unique to your gateway. You may elect to modify the setting values or keep the default values. These default settings are all that you need to operate a secure wireless network.
Set Up Basics Configure Wi-Fi Network The next two sections on the Quick Setup tab include how to configure the primary network for the Wi-Fi Radio 1 and Wi-Fi Radio 2. Figure 4. Wi-Fi Network Configuration The following table describes what each field means. Section Field Description Wi-Fi Radio 1 Network and Wi-Fi Radio 2 Network 802.11 Band: Allows you to choose which Wi-Fi band you are configuring. Wireless Interface: Allows you to Enable or Disable the wireless network.
Set Up Basics Section Field Description Wi-Fi Radio 1 Network and Wi-Fi Radio 2 Network (continued) Security Mode: Allows you to select a wireless security mode to help protect your network. If you select Disable, your wireless network is not secure and any wireless device within range may connect to it. Note: The factory default Wireless Security Mode is WPA or WPA2-Personal. Encryption: Allows you to select a level of encryption based on the wireless security mode you choose.
Set Up Basics Configure LAN Setup { XE "Configure LAN Setup Settings" \t "See" } The LAN Setup page allows you to configure the settings for the Local Area Network (LAN). These settings include the range of IP addresses that define the LAN itself, as well as how the addresses are assigned (automatically by DHCP or manually) as new devices are added to the network.
Set Up Basics Configure Network Address Server Settings Figure 6. Network Address Server Settings Section Field Description Network Address Server Settings (DHCP) DHCP Server. Allows you to enable or disable the DHCP server in the business gateway. The DHCP server is used to automatically allocate IP addresses to devices as they are attached to your network. Connected Devices Summary. Displays the MAC Address and IP Address of the devices that are connected to the gateway.
Set Up Basics Section Field Description Network Address Server Settings (DHCP) (continued) Notes: The Add Static IP button adds the Static IP address to the list of factory assigned IP addresses. The Remove Static IP button removes the Static IP address from the list of assigned IP addresses Starting IP Address. Displays the starting address used by the built-in DHCP server to distribute Private LAN IP addresses. Because the device default IP address is 192.168.0.1, the starting IP address must be 192.
Set Up Basics Configure Time Settings The last section of the Quick Setup tab allows you to set up the correct time zone for the server in your location. Figure 7. Time Settings screen Section Field Description Time Settings Time Zone: Select the time zone for your location. If your location follows daylight saving time, select Automatically adjust clock for daylight saving time.
Set Up Basics Configure DDNS Settings{ XE "Configure DDNS Settings" \t "See" } Dynamic Domain Name Service (DDNS) provides the gateway—for which the IP address can change—with a host name or URL that can be deciphered by network applications through standard DNS queries. DDNS is useful when you host your own website, FTP server, or other server behind the device. Note: You must sign up for DDNS service before you can use this feature.
Set Up Basics Disable DDNS{ XE "Disable DDNS" \t "See" } Follow these instructions to disable DDNS (the factory default setting): 1. From the Setup page, click the DDNS tab. Result: The DDNS opens and displays available settings. 2. Click the DDNS Service drop-down list and select Disable. 3. After you make your selections, click the Save Settings button to apply your changes or click the Cancel Changes button to withdraw.
Configure Wireless Settings Configure Wireless Settings{ XE "Configure Wireless Settings" \t "See" } Setting up the gateway for wireless communication allows you to connect to the Internet from any location within range of the wireless application protocol (WAP) without having to use wired connections. This section provides procedures for configuring the WAP to meet your needs. These options are available as tabs on the Wireless.
Configure Wireless Settings Section Field Description Wi-Fi Protected Setup Enable / Disable. Select the radio button to activate or deactivate wirless protection for your gateway. Click the Wi-Fi Protected Setup icon on the client side at the same time you press the Wi -Fi Protected Setup button on the device to automatically establish protection. Wi-Fi Protected Setup PIN. This is the most secure option to register a wireless client with the gateway.
Configure Wireless Settings Configure Radio Settings{ XE "Radio Settings" \t "See" } This section describes how to configure the interface on the Wi-Fi Networks for both Radio 1 and Radio 2. Figure 10. Radio Settings screen Section Wi-Fi Radio 1 Network Field Description Wireless Interface. Select Enable or Disable to enable or disable the wireless network. 802.11 Band. Displays the radio band frequency currently in operation Network Mode.
Configure Wireless Settings Section Field Description Channel Width. Choose one of these options: 20 MHz Only Auto (20 or 40 MHz) Channel. Select one of the channels from the drop-down list to correspond with your network settings. All devices in your wireless network must broadcast on the same channel in order to communicate. You can select Auto (factory default) for automatic channel selection. Note: “Auto” is the preferred setting and provides the best user experience. Extended Channel.
Configure Wireless Settings Section Field Description and provides the best user experience. Extended Channel. Select one of the extended channels from the drop-down list to correspond with your network settings. All devices in your wireless network must broadcast on the same channel in order to communicate. You can select Auto (factory default) for automatic channel selection. Note: “Auto” is the preferred setting and provides the best user experience.
Configure Wireless Settings Configure Wireless Security Settings{ XE "Wireless Security Settings" \t "See" } The Wireless Security page allows you to configure protection settings for Wi-Fi Radio 1 and Wi-Fi Radio 2. Figure 11. Wireless Security screen Section Field Description Wi-Fi Radio 1 Security Security Mode. Allows you to select a wireless security mode to help protect your network.
Configure Wireless Settings Wi-Fi Radio 2 Security Security Mode. Allows you to select a wireless security mode to help protect your network. If you select Disable, then your wireless network is not secure and any wireless device within range may connect to it. Note: The factory default mode is WPA or WPA2-Personal. Note: WEP is a well known compromised security and should not be used. Encryption. Allows you to select a level of encryption based on the wireless security mode you choose. Passphrase.
Configure Wireless Settings Configure Guest Network Settings The Guest Networks tab is only available in the Cox Business “Internet Gateway” subscription and gateway configuration. This feature is different from the Cox Business Guest Wi-Fi service offering because it allows you to define guest Wi-Fi SSIDs for each radio, even though the Internet service bandwidth tier is shared between all enabled guest Wi-Fi SSIDs. The Guest Network tab allows you to configure up to seven (7) additional SSIDs per radio.
Configure Wireless Settings Section Field Description Wi-Fi Radio Guest Network Wireless Interface. Allows you to select the wireless interface that you want to configure. The options are Radio 1 and Radio 2. Network Name (SSID) The name that you want to assign to the Service Set Identifier (SSID). MAC Address (BSSID). Similar to the SSID, the Basic Service Set Identifier (BSSID) is the 'name' of the wireless network that shows up under network connections. SSID Broadcast.
Configure Wireless Settings Section Field Description Guest Network Settings Network Name (SSID). The name of the network that you want to configure Security Mode. Select the level of security that you want to apply to the network that you selected from the Network Name (SSID) drop-down list. Wired Equivalent Privacy (WEP) is a security protocol for wireless networks that encrypts transmitted data. Without any security your data can be intercepted without difficulty.
Configure Wireless Settings Follow these instructions to configure Guest Network settings: 1. From the Wireless menu in the toolbar, click the Guest Network tab. 2. Use the information in the Field Description column in the table above to help you populate the fields. 3. After you make your selections, click the Save Settings button to apply your changes or click the Cancel Changes button to withdraw.
Configure Wireless Settings Configure MAC Filter Settings{ XE "Configure MAC Filtering" \t "See" } Use the MAC Filter feature to allow or block access to your wireless LAN based on the MAC Address of the wireless client devices. The MAC Filter feature, also known as an access list, can be used to help protect your wireless network from access by unauthorized users. Figure 13. MAC Filter screen Section Field Description MAC Filter Allows you to Enable or Disable MAC Filtering for the gateway.
Configure Wireless Settings Access Restriction (continued) MAC Address Filter List network. Select this option to allow Internet access only to the MAC addresses of the devices you list in the table. Any MAC addresses not listed in the table will be denied Internet access MAC Address Filter List. The MAC Address Filter List displays users whose wireless access you want to control. Click Wireless Client List to display a list of network users by MAC address.
Configure Wireless Settings Configure Advanced Settings{ XE "Configure Advanced Settings" \t "See" } Important: An expert administrator should be the only person to adjust these settings. Incorrect settings can reduce wireless performance. Figure 14. Advanced Settings screen Section Field Description Wi-Fi Radio 1 Settings and Wi-Fi Radio 2 Settings The rate of data transmission should be set depending on the speed of your Wireless-N networking.
Configure Wireless Settings Section Field Description Wi-Fi Radio 1 Settings and Wi-Fi Radio 2 Settings (continued) Choose one of the following options for transmission rate: Auto (factory default) Use Legacy Rate 0: 6.5 or 13.5 Mbps 1: 13 or 27 Mbps 2: 19.5 or 40.5 Mbps 3: 26 or 54 Mbps 4: 39 or 81 Mbps 5: 52 or 108 Mbps 6: 58.5 or 121.
Configure Wireless Settings Section Field Description Fragmentation Threshold Fragmentation Threshold. Specifies the maximum size for a packet before data is fragmented into multiple packets. If you experience a high packet error rate, you may slightly increase the Fragmentation Threshold. Setting the Fragmentation Threshold too low may result in poor network performance. Only minor reduction of the default value is recommended. In most cases, it should remain at its default value of 2346.
Configure Wireless Settings Configure WDS Settings{ XE "Configure WDS Settings" \t "See" } The Wireless Distribution System (WDS) Settings page allows you to expand the coverage of your wireless network by deploying signal repeaters. Figure 15. WDS Settings screen Section Field Description Wi-Fi Radio 1 WDS Settings WDS MAC Address. Displays the WDS MAC Address (or BSSID) of your gateway access point. Allow Wireless Signal To Be Repeated by a Repeater.
Configure Wireless Settings Follow these instructions to configure WDS Settings. Important: Make sure the channel settings are the same for all WDS enabled devices. 1. From the Wireless menu in the toolbar, click the WDS Settings tab. 2. Use the information in the Field Description column in the table above to help you populate the fields. 3. After you make your selections, click the Save Settings button to apply your changes or click the Cancel Changes button to withdraw.
Configure Wireless Settings Configure QoS Settings{ XE "Configure QoS Settings" \t "See" } Quality of Service (QoS) ensures better service to high-priority types of network traffic, which may involve demanding, real-time applications, such as video conferencing. QoS settings allow you to specify priorities for different types of traffic. Lower priority traffic will be slowed down to allow greater throughput or less delay for high priority traffic. Figure 16.
Configure Wireless Settings Disable (factory default) Follow these instructions to configure QoS priorities for different types of traffic: 1. From the Wireless menu in the toolbar, click the QoS tab. 2. Use the information in the Field Description column in the table above to help you populate the fields. 3. After you make your selections, click the Save Settings button to apply your changes or click the Cancel Changes button to withdraw.
Configure Security Configure Security{ XE "Configure Security" \t "See" } This section provides procedures on how to establish security for your gateway; such as how to set the level of protection for the firewall, how to enable or disable a virtual private network (VPN) pass-through, and how to configure the VPN tunnel.
Configure Security Section Field Description Firewall SPI Firewall Protection. Stateful firewall (which is any firewall that performs stateful packet inspection (SPI) or stateful inspection) is a firewall that tracks the state of network connections; e.g., TCP streams, UDP communication that travel across it. The firewall is programmed to distinguish legitimate packets for different types of connections. Only packets that match a known active connection are allowed by the firewall; others are rejected.
Configure Security Follow these instructions to configure Firewall settings: 1. From the Security menu in the toolbar, click the Firewall tab. 2. Use the information in the Field Description column in the table above to help you populate the fields. 3. After you make your selections, click the Save Settings button to apply your changes or click the Cancel Changes button to withdraw.
Configure Security Configure VPN Pass-through Settings{ XE "Configure VPN Pass-through Settings" \t "See" } Use this page to configure Virtual Private Network (VPN) support. Enabling the settings on this page allows VPN tunnels using IPsec or PPTP protocols to pass through the gateway’s firewall. Figure 18. VPN Pass-through screen Section Field Description VPN Passthrough IPSec Pass-through. Enables/disables Internet Protocol Security (IPsec).
Configure Security Configure VPN Settings{ XE "Configure VPN Settings" \t "See" } A Virtual Private Network (VPN) is a connection between two endpoints in different networks that allows private data to be sent securely over public networks or other private networks. This is accomplished by creating a “VPN tunnel.” The Cisco gateway can deploy at two customer locations so that a VPN tunnel may be configured and connected between the two locations.
Configure Security Section Field Description VPN Tunnel Select Tunnel Entry. Allows you to display a list of created VPN tunnels. Create. Click to generate a new tunnel entry. Delete. Click to remove all settings for the selected tunnel Summary. Click to display the settings and status of all enabled tunnels. IPSec VPN Tunnel. Allows you to enable or disable Internet Security Protocol for the VPN tunnel. Tunnel Name. Enter the name for this tunnel.
Configure Security Section Field Description Key Management Key Exchange Method. The gateway supports both automatic and manual key management. Note that both sides must use the same key management method. Select one of the following options for the key exchange method: Auto (IKE). Uses Internet Key Exchange (IKE) protocols to negotiate key material for Security Association (SA).
Configure Security Section Field Description Buttons Connect. Click to establish a connection for the current VPN tunnel. If you have made any changes, click Save Settings to first apply your changes. Disconnect. Click to break a connection for the current VPN tunnel. View Log. Click to view the VPN log, which shows details of each established tunnel. Advanced Settings. If the Key Exchange Method is Auto (IKE), this button provides access to additional settings relating to IKE.
Control Access to the Internet Control Access to the Internet{ XE "Control Access to the Internet" \t "See" } This section provides procedures for configuring the options available on the Access Restriction page. Configure IP Address Filtering Settings{ XE "Configure IP Address Filtering Settings" \t "See" } Use the settings on this page to configure IP address filters. These filters prevent a range of IP addresses from accessing the Internet.
Control Access to the Internet Configure MAC Address Filtering Settings{ XE "Configure MAC Address Filtering Settings" \t "See" } Use the settings on this page to configure MAC address filters. These filters permit you to allow or block a range of MAC addresses from accessing the Internet based on MAC address.
Control Access to the Internet Follow these instructions to configure MAC Address Filtering settings: 1. From the Access Restrictions menu in the toolbar, click the MAC Address Filtering tab. 2. Select the Enable or Disable radio button to turn on a filter for MAC IP addresses. 3. Select the Block devices… or Permit devices… radio button to prevent or allow the MAC IP address(es) that you define. (Note: You can enter a maximum of 20 addresses.) 4.
Configure Applications Configure Applications { XE "Configure Applications" \t "See" } This section provides procedures for configuring the options on the Applications page. Important: Most well-known Internet applications are supported by Application Layer Gateways (ALGs). ALGs automatically adjust the gateway firewall to allow data to pass without making any custom settings. We recommend that you test your application before making changes in this section.
Configure Applications Section Field Description Port Filtering Start Port. Enter the starting port number in the range (external ports) used by the server or Internet application. Check with the software documentation of the Internet application for more information if necessary. End Port. Enter the final port number in the range (external ports) used by the server or Internet application. Protocol. Select one of the following protocols: TCP UDP Both Enable.
Configure Applications Configure Port Range Forwarding Settings{ XE "Configure Port Range Forwarding Settings" \t "See" } Port Range Forwarding Settings allow you to configure ports that are to be used for public services on your network, such as security cameras, web servers, FTP servers, email servers or other specialized Internet applications. Important: Figure 23. The gateway normally implements a feature called Port Translation.
Configure Applications Section Field Description Port Range Forwarding External Start. Select the first port number from the recommended 49152 - 65535 range. Keep in mind that ports being used are program-specific so check which ones the program requires to be forwarded. External End Select the last port number from the recommended 49152 - 65535 range. Keep in mind that ports being used are program-specific so check which ones the program requires to be forwarded. Internal IP Address.
Configure Applications Configure Port Range Triggering Settings{ XE "Configure Port Range Triggering Settings" \t "See" } Port Range Triggering is a way to automatically forward ports to a LAN PC that needs them at a specific time. A software application performs an event that triggers the router. The event must have an outbound access of a particular port range. Figure 24. Port Range Triggering screen Section Field Description Port Range Triggering Triggered Range Start Port.
Configure Applications Forwarded Range Start Port. For the Start port, select a value from the recommended 49152 - 65535 range. Remember that ports being used are program-specific so check which ones the program requires to be forwarded. End Port. For the End port, select a value from the recommended 49152 - 65535 range. Remember that ports being used are program-specific so check which ones the program requires to be forwarded. Protocol.
Configure Applications Configure DMZ Settings{ XE "Configure DMZ Settings" \t "See" } Use this page to configure a Demilitarized Zone (DMZ) host, commonly referred to as an “exposed host.” It is typically used by a company that wants to host its own Internet server. DMZ allows one IP address to be placed on the Internet side of the gateway firewall while others remain protected behind the firewall.
Configure Administration Settings Administration Settings{ XE "Configure Administration Settings" \t "See" } This section provides procedures on how to configure gateway settings, set up report email alerts, back up and restore configuration files, and how to reboot the device. Configure Management Settings{ XE "Configure Management Settings" \t "See" } Use the settings on the Administration Management page to allow the administrator to manage specific functions for access and security. Figure 26.
Configure Administration Settings Field Description Internet Connection Type Working Mode. Select one of the following options: Router Mode. Select this mode to have the gateway configured as a bridged device. This will disable all router/NAT features in the device and require all connected Administration Devices to receive a public IP address from Cox Business. Bridged Only. Select this mode to have the gateway configured as a bridged device.
Configure Administration Settings Field Description Remote Access Remote Management. Allows you to enable to disable remote management. This feature allows you to access and manage your gateway settings from the Internet when you are away from your business. To allow remote access, select Enable. Otherwise, keep the default setting, as Disable. The protocol HTTP is required for remote management. To remotely access the device, enter https://xxx.xxx.xxx.
Configure Administration Settings Configure Reporting Settings Use the settings in the Reporting tab to establish whether or not you want and email alert sent to you if a Denial of Service is identified. If you select the Enable option, you will need to populate the corresponding fields. The table below instructs you on how to enter values in each field. Figure 27. Section Reporting screen Field Description Reporting E-Mail Alerts.
Configure Administration Settings Configure Back Up and Restore Settings Use the settings on this page to back up the configuration and store it in a file on your computer. You can also use this page to reestablish a previously saved configuration file. Figure 28. Backup and Restore screen Section Field Description Back Up Configuration Use this feature to download a copy of the current configuration, and store the file on your computer. Click the Backup button to start the download.
Configure Administration Settings Caution: Restoring a configuration file will overwrite all of the existing settings in the gateway, using the previously saved configuration file on your computer. It will not restore the administrative user name or administrative user password. 1. Click the Browse button to locate the configuration file that you want to restore. 2. Click the Restore button to upload the configuration file to the gateway.
Configure Administration Settings Figure 31.
Configure Administration Settings Use the following steps to securely save your gateway settings MyAccount. 1. Log into MyAccount and select the Data Tools menu option in the left navigation bar. 2. Click the Internet Gateway link. Result: The Internet Gateway Settings window displays. 3. From the Select Gateway/Guest Wi-Fi drop-down menu, click the device to which you want to configure settings. Result: The Internet Gateway Settings window appears. 4. Populate the fields appropriately.
Configure Administration Settings Restart the Device{ XE "Restore the Configuration Settings" \t "See" } The Device Restart tab allows you to reboot the Gateway. Important: This is only a reboot; configuration settings will not be lost or altered. Figure 33. Restart screen Section Field Description Restore Device Restart Click this button to reboot the DUT. Restart MUST not be possible if the correct user's password is not entered. Follow these instructions to reboot the gateway. 1.
Monitor Device Status Monitor Device Status{ XE "Monitor the Device Status" \t "See" } This section provides current detailed information about the gateway, local network, and wireless connection.
Monitor Device Status Section Field Description Gateway Information Firmware Version. The version number of the firmware. It is a unique alphanumeric address for the cable modem coaxial interface, which is used to connect to the cable modem termination system (CMTS) at the headend. A media access control (MAC) address is a hardware address that uniquely identifies each node of a network. Current Time. The time, based on the time zone selected on the Basic Setup page. Router Mode.
Monitor Device Status Local Network Status{ XE "Display Local Network Status" \t "See" } The Local Network tab provides information about the status of the local area network. Figure 35. Local Network screen Section Field Description Local Network MAC Address. A unique alphanumeric address for the cable modem coaxial interface, which is used to connect to the CMTS at the headend. A MAC address is a hardware address that uniquely identifies each node of a network IP Address.
Monitor Device Status Use these instructions to view information about the status of the local area network. 1. From the Status menu in the toolbar, click the Local Network tab. 2. Use the information in the Field Description column in the table above for information about the data shown. 3. Click the Refresh button to update the information displayed on the page.
Monitor Device Status Section Field Description Wi-Fi Radio 1 Network Current. Displays one of the following radio band frequencies currently in operation: 2.4 GHz 5 GHz 2.4 and 5 GHz Note: Not all products support the 5 GHz radio band. Network Name (SSID). The name or service set identifier (SSID) of your wireless access point. Radio MAC Address. The MAC Address of your gateway’s local wireless access point. Network Mode. The wireless standard used by the wireless access point.
Monitor Device Status Follow these steps to view information about the wireless network used for Radio 1 and Radio 2. 1. From the Status menu in the toolbar, click the Wireless tab. 2. Use the information in the Field Description column in the table above for information about the data shown. 3. Click the Refresh button to update the information displayed on the page.
Storage & Sharing Storage & Sharing{ XE "Storage & Sharing" \t "See" } The Storage & Sharing section allows you to configure settings for the router’s USB ports, manage network storage, and control how the media server performs. USB Settings You can use the USB Settings page to manage your attached network storage for sharing audio files or video content files over your network. These settings control your advanced router's USB port(s). The built-in media server locates USB devices for usage.
Storage & Sharing Section Field Description Basic Settings (continued) The Enable USB Devices To Be Shared setting controls whether any attached storage devices you have activated can be used by other connected devices within your network for storage and retrieval of files or other content. The DNLA Media Server option allows you to enable your advanced router’s media server for use in streaming any stored media content (such as audio and video files) from attached, active, and shared USB devices.
Storage & Sharing Network Attached Storage (NAS) Use the Network Attached Storage (NAS) page to manage specific settings including defining a global name for all your storage that will be seen within your network, as well as if the device will be part of a larger group of your network's resources. These settings are useful if you have a large number of network devices that you want to make easily available to other parts of your network.
Storage & Sharing Section Advanced NAS Settings (continued) Field Description based on the Network Device Name you have defined. The FTP Link information defaults to the first available IP address on your advanced router.) Note: For security purposes, these options should only be enabled if you have other devices in your network that will use these protocols to communicate with your network attached storage. Use the following steps to configure Network Attached Storage (NAS) basic and advanced settings.
Storage & Sharing Media Server Your advanced router has a built-in media server that can be used for sharing audio, video, pictures, and related content from attached USB storage devices with other devices connected to your network. Use this configuration page to control how the media server operates. Note: If you are not familiar with the information detailed in this section, contact your service provider for additional assistance before you change any of these settings. Figure 39.
Storage & Sharing Section Field Description Media Server Basic Settings This section shows the basic status of your advanced router’s DLNA media server including whether or not it is enabled, the status of any files being located, and the default name that will be seen by and used by other DLNA-capable devices within your network. Use the Enable and Disable option to control the status of your advanced router’s media server.
Advanced Gateway Configurations Advanced Gateway Configurations The Cisco 3829AD gateway is capable of supporting VLANs (Virtual Local Area Networks) configured to any of the 4 wired interfaces or wireless SSIDs. The gateway is also capable of supporting bridged mode for the entire gateway or individual wired interfaces (referred to as Mixed Mode).
Advanced Gateway Configurations User Provisioning Details for VLAN Feature When the VLAN feature is remotely enabled by Cox Customer Care team, the Web GUI control page (called VLAN) is available for the advanced user under the Setup tab. The user can create a VLAN and select the interface they wish to be part of that VLAN. Each VLAN has its own IP subnet, along with the Firewall and UPnP controls. Each VLAN Figure 40.
Advanced Gateway Configurations Bridge Mode The Bridge Mode—which operates at the Data Link Layer (level 2) and does not understand communications protocol other than the physical medium (MAC), typically an Ethernet—allows the gateway to run in that mode instead of a router mode. NAT will be disabled and the gateway will operate exactly as a traditional DOCSIS 3.0. The WiFi capability will be disabled. The Cox Business Customer Care team is the only entity that can enable this mode.
Advanced Gateway Configurations Mixed Mode Each of the 4 Gigabit Ethernet ports available is primarily used in conjunction with Radio 1’s primary SSID. In case of router or bridge modes, all of these ports will be set to modes with independent control over ports. This feature provides the customer with the flexibility to control and configure individual Gigabit Ethernet ports in either the Bridge or Router mode independently.
Troubleshooting and FAQs Troubleshooting and Frequently Asked Questions This section describes the most common issues that may occur after the gateway is installed and provides possible solutions and tips for improved performance of the gateway. The wireless gateway does not register an Ethernet connection Try one of the following solutions: Verify that your computer has an Ethernet card and that the Ethernet driver software is properly installed.
Troubleshooting and FAQs Frequently Asked Questions This section provides answers to common questions about the gateway. I don't understand the front panel status indicators Front Panel Description The front panel of your gateway provides LED status indicators that indicate how well and at what state your gateway is operating. Figure 42. Cox Business Internet Wireless Gateway – Front Image 1 2 3 4 5 6 7 8 Number Button Description Function 1 POWER—ON Power is applied to the gateway.
Troubleshooting and FAQs 6 USB—ON A device is connected to the USB port. BLINKING indicates that data is being transferred over the USB connection. 7 WIRELESS ON/OFF (Optional) Press this button to activate and turn on the Wireless feature. This feature allows users to transfer data over the wireless connection. When the WIRELESS indicator is ON, it indicates that the Wireless Access Point is operational. BLINKING indicates that data is being transferred over the wireless connection.
Troubleshooting and FAQs Important: Do not connect your PC to both the Ethernet and USB ports at the same time. Your gateway will not function properly if that connection exists. Number Button Description Function 1 ON/OFF SWITCH (Provided only on products that carry the CE mark) Allows you to turn off the gateway without removing the power cord. Turning the gateway off using this switch ensures that the unit is consuming no energy.
Troubleshooting and FAQs Configure TCP/IP on Windows 7 Systems 1. Open Network Connections by clicking the Start button, and then clicking Control Panel. 2. In the Search box, type adapter, and then under Network and Sharing Center, click View network connections. 3. Right-click the connection that you want to change, and then click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. The Local Area Connection Properties window displays.
Troubleshooting and FAQs Configure TCP/IP on Windows XP Systems 1. Click Start, and depending on your Start menu setup, choose one of the following options: If you are using the Windows XP Default Start Menu, select Connect to, choose Show all connections, and proceed to step 2. If you are using the Windows XP Classic Start Menu, select Settings, choose Network Connections, click Local Area Connection, and proceed to step 3. 2.
Troubleshooting and FAQs 8. With the power off, simultaneously press and hold down the Command (Apple), Option, P, and R keys on your keyboard. Keeping those keys pressed down, power on your Macintosh but do not release these keys until you hear the Apple chime at least three times, then release the keys and let the computer restart. 9. When your computer fully reboots, repeat steps 1 through 7 to verify that all TCP/IP settings are correct.
Troubleshooting and FAQs 7. When your computer fully reboots, click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. 8. Click Edit on the Finder at the top of the screen. Scroll to the bottom of the menu and click User Mode. 9. Click Advanced in the User Mode window, and then click OK. 10. Click the Up/Down selector arrows located to the right of the Connect Via section of the TCP/IP window, and then click Using DHCP Server. 11.
Tips for Improved Performance Tips for Improved Performance If your gateway does not perform as expected, the following tips may help. If you need further assistance, contact Cox Business Technical Support at 1-877-935-7038. Verify that the plug to your gateway AC power is properly inserted into an electrical outlet. Verify that your gateway AC power cord is not plugged into an electrical outlet that is controlled by a wall switch.
Cox Business Remote Support Cox Business Remote Support Cox Customer Support provides basic remote support for many of the common features available in the Cisco gateway and can remotely access your gateway when it is online. However, Cox does not support the more advanced features specific to your network. The table below lists in- and out-of-scope features that Cox supports.
Cox Business Remote Support DDNS UPNP Port forwarding Pop up blocking DHCP customizations VLAN configurations Wireless QoS Wireless radio power and transmission rates MTU changes IGMP DMZ Firewall logs USB Storage and Sharing Settings For More Information If you have technical questions, contact Cox Business Technical Support at 1-877-935-7038 for assistance.
