O L- 3157 3-01 Cisco Model DPC3216 and DPC3216C DOCSIS 3.
Please Read Important Read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide.
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Contents IMPORTANT SAFETY INSTRUCTIONS vii United States FCC Compliance xi About This Guide xii Chapter 1 Introducing the Cable Modem 1 Introduction ......................................................................................................................... 2 What's In the Carton? .......................................................................................................... 4 Front Panel Description ............................................................................
Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. Notice à l’attention des installateurs de réseaux câblés Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent exclusivement au personnel technique qualifié.
Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt s ind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS 1) Read these instructions. 2) Keep these instructions. 3) Heed all warnings. 4) Follow all instructions. 5) Do not use this apparatus near water. 6) Clean only with dry cloth. 7) Do not block any ventilation openings. Install in accordance with the manufacturer's instructions. 8) Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
IMPORTANT SAFETY INSTRUCTIONS Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. Verify the Power Source from the On/Off Power Light When the on/off power light is not illuminated, the apparatus may still be connected to the power source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged into an AC power source.
IMPORTANT SAFETY INSTRUCTIONS Battery Disposal The batteries may contain substances that could be harmful to the environment. Recycle or dispose of batteries in accordance with the battery manufacturer’s instructions and local/national disposal and recycling regulations. The batteries may contain perchlorate, a known hazardous substance, so special handling and disposal of this product might be necessary.
IMPORTANT SAFETY INSTRUCTIONS Check Product Safety Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition. Protect the Product When Moving It Always disconnect the power source when moving the apparatus or connecting or disconnecting cables.
United States FCC Compliance United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
About This Guide About This Guide Introduction Welcome. This guide provides instructions and recommendations for placing, installing, configuring, operating, maintaining, and troubleshooting the DPC3216 and DPC3216C Cable Modems (with or without a battery). Purpose This guide covers the following product models: DPC3216 Cable Modem DPC3216C Cable Modem (with or without a battery) All features described in this guide are standard to these models of cable modems unless otherwise noted.
1 Chapter 1 Introducing the Cable Modem Introduction This chapter provides an overview of cable modem features, indicators, and connectors to help you become familiar with the cable modem and the benefits it offers. This chapter also lists the accessories and equipment that are provided with the cable modem so that you can verify that you received all of these items. In This Chapter OL-31573 -01 Introduction .......................................................................................
Chapter 1 Introducing the Cable Modem Introduction Your new cable modem meets industry standards for high-speed data connectivity along with reliable digital telephone service. The cable modem delivers data, voice and wired (Ethernet) capabilities to connect a variety of devices in the home or small office and support high-speed data access and cost-effective voice services, all in one device.
Introduction Management OL-31573 -01 Software upgradeable by network download Remote manageability using SNMP V1/V2 and V3 3
Chapter 1 Introducing the Cable Modem What's In the Carton? When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items: One AC power adapter with power cord (Image may vary from actual product. May not be provided with all products.) One DPC3216 or DPC3216C Cable Modem One Lithium Ion cartridge battery (Image may vary from product.
Front Panel Description Front Panel Description The front panel of your cable modem provides LED status indicators that indicate how well and at what state your cable modem is operating. See Operation of Front Panel Indicators (on page 21), for more information on front panel LED status indicator functions. OL-31573 -01 1 POWER—ON, power is applied to the cable modem. 2 DS—ON, the cable modem is receiving data from the cable network. 3 US—ON, the cable modem is sending data to the cable network.
Chapter 1 Introducing the Cable Modem 7 TEL2—ON indicates telephony service is enabled. Blinks when line 2 is in use. OFF indicates that phone service for TEL 2 is not enabled. 8 BATTERY (optional model only)—ON indicates the battery is charged. Blinking indicates the battery charge is low. OFF indicates the unit is operating from battery power, the battery charge is depleted, or the battery is defective or missing.
Back Panel Description Back Panel Description The following illustration identifies the back panel components on the Cisco cable modem. Descriptions for each component follow the illustration. 1 Telephone 1 and 2—RJ-11 telephone ports connect to home telephone wiring for conventional telephones. 2 ETHERNET—One RJ-45 Ethernet port is available for connection to the Ethernet port on your PC or your home network. 3 RESET—Performs software reset of the device.
Chapter 1 Introducing the Cable Modem Bottom Panel Description The bottom panel of your cable modem contains a product information label that is affixed to the battery compartment door.
2 Chapter 2 Installing the Cable Modem Introduction This chapter describes how to properly install the cable modem and connect the cable modem to a computer and other devices. In This Chapter OL-31573 -01 Installation P reparations ....................................................................10 Install the Cable Mod em ....................................................................
Chapter 2 Installing the Cable Modem Installation Preparations Before installing the cable modem, make sure that your system meets or exceeds the requirements listed in this section. Also, make sure that you have prepared your home and home devices as described in this section.
Installation Preparations Telephone Device Types You can use telephone devices that are not labeled with a REN number, but the maximum number of attached telephone devices cannot be accurately calculated. With telephone devices that are not labeled, each device should be connected and the ring signal should be tested before adding more devices. If too many telephone devices are attached and the ring signal can no longer be heard, telephone devices should be removed until the ring signal works properly.
Chapter 2 Installing the Cable Modem High-Speed Internet Access Account If you do not have a high-speed Internet access account, your service provider will set up your account and become your Internet service provider (ISP). Internet access enables you to send and receive email, access the World Wide Web, and receive other Internet services. You will need to give your service provider information about the cable modem to use the high-speed Internet feature that this product offers.
Installation Preparations The following illustration shows a typical bar coded label; the image may vary from the label on the actual product. Write down these numbers in the spaces provided: Serial Number _______________________ CM MAC Address ________________________ MTA MAC Address ________________________ Telephone Service You will need to establish a telephone account with your local service provider to use your cable modem for telephone service.
Chapter 2 Installing the Cable Modem Choose a location that is relatively protected from accidental disturbance or harm, such as a closet, basement, or other protected area. Choose a location so that there is plenty of room to guide the cables away from the cable modem without straining or crimping them. Choose a location that allows adequate ventilation around the cable modem.
Installation Preparations 4 Close the battery compartment door. Important: After you install the cable modem and plug it into an AC electrical outlet as described in Install the Cable Modem (on page 18), it can take as long as 24 hours for the battery to charge fully. However, you can begin using your high-speed Internet and telephone service immediately after installation.
Chapter 2 Installing the Cable Modem Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the side of the cable modem. Use this illustration as a guide for mounting the cable modem to the wall. Note: Image not to scale.
Installation Preparations Mounting the Cable Modem on a Wall 1 Using a drill with a 3/16-inch bit, drill two holes at the same height and 3 inches apart. Note: The preceding graphic illustrates the location of the mounting holes on the back of the cable modem. 2 Are you mounting the cable modem into a drywall or concrete surface where a wooden stud is available? If yes, go to Step 3.
Chapter 2 Installing the Cable Modem Install the Cable Modem This section describes how to connect your cable modem to support the services that the cable modem offers. Connect Devices to the Cable Modem The following illustration shows all of the possible connections that can be made to your cable modem for various services.
Install the Cable Modem Connect the Cable Modem The following installation procedure ensures proper setup and configuration for the cable modem. 1 Choose an appropriate and safe location to install the cable modem (close to a power source, an active cable connection, your PC—if using high-speed Internet, and your telephone lines—if using VoIP). For assistance, go to Where Is the Best Location for My Cable Modem? (on page 13).
Chapter 2 Installing the Cable Modem 5 6 If your cable modem supports digital telephone service (VoIP), connect one end of a telephone cable (not included) to a telephone outlet in your home or to a telephone or fax machine. Then connect the other end of the cable to t he appropriate RJ-11 TELEPHONE port on the back of the cable modem. The telephone ports are light gray and are labeled 1/2 and 2 or 1 and 2 depending on the region of the world the cable modem is used.
3 Chapter 3 Operation of Front Panel Indicators Introduction This chapter describes the behavior of the front panel indicators when the cable modem is first powered up, during normal operations, and in special conditions. In This Chapter OL-31573 -01 Initial Power On, Calibration, and Registration (AC Power applied) ...............................................................................................22 Normal Op erations (AC Power Applied) ........................................
Chapter 3 Operation of Front Panel Indicators Initial Power On, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power on, calibration and registration on the network when AC power is applied to the cable modem. Use this chart to troubleshoot the power on, calibration, and registration process of your cable modem.
Initial Power On, Calibration, and Registration (AC Power applied) Front Panel LED Status Indicators During Initial Pow er On, Calibration, and Registration Part 2, Telephone Registration Step: 7 8 9 10 11 Front Panel Indicator Data Network Registration Complete Requesting Telephone IP Address Request Telephone Provisioning File Restarting Voice Service Telephone Registration Complete 1 POWER On On On On On 2 DS On On On On On 3 US On On On On On 4 ONLINE On On On On
Chapter 3 Operation of Front Panel Indicators Normal Operations (AC Power Applied) The following chart illustrates the appearance of the cable modem front panel LED status indicators during normal operations when AC power is applied to the gateway.
Special Conditions Special Conditions The following chart describes the appearance of the cable modem front panel LED status indicators during special conditions to show when you have been denied network access.
4 Chapter 4 Troubleshooting the Cable Modem Introduction This chapter describes the most common issues that may occur after the cable modem is installed and provides possible solutions and tips for improved performance of the cable modem. In This Chapter OL-31573 -01 Frequently Asked Questions .............................................................28 Common Troubles hooting Issues .....................................................33 Tips for Improved Performa nce ..........................
Chapter 4 Troubleshooting the Cable M odem Frequently Asked Questions This section provides answers to common questions about the cable modem. How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet.
Frequently Asked Questions 9 To get a DNS server address automatically using DHCP, click Obtain DNS server address automatically, and then click OK. To specify a DNS server address, click Use the following DNS server addresses, and then, in the Preferred DNS server and Alternate DNS server fields, type the addresses of the primary and secondary DNS servers. To change advanced DNS, WINS, and IP settings, click Advanced. 10 When you are finished, click OK. 11 Try to access the Internet.
Chapter 4 Troubleshooting the Cable M odem Note: Make sure that the Load only when needed option is unchecked. 6 Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP window is unchecked. If there is a check mark in the option, uncheck the option, and then click Info in the lower-left corner. 7 Is there a Hardware Address listed in this window? If yes, click OK. To close the TCP/IP Control Panel window, click File, and then scroll down to click Close.
Frequently Asked Questions Renew ing the IP Address on Macintosh Sy stems 1 Close all open programs. 2 Open your Preferences folder. 3 Drag the tcp/ip preferences file to the Trash. 4 Close all open windows and empty the Trash. 5 Restart your computer. 6 As your computer starts, simultaneously press and hold down the Command (Apple), Option, P, and R keys on your keyboard.
Chapter 4 Troubleshooting the Cable M odem How Do I Arrange for Installation? Call your service provider to inquire about professional installation. A professional installation ensures proper cable connection to the cable modem and to your PC, and it ensures the proper configuration of all hardware and software settings. Contact your service provider for more information about installation.
Common Troubleshooting Issues Common Troubleshooting Issues This section describes common problems and offers solutions. I don't understand the front panel status indicators See Operation of Front Panel Indicators (on page 21), for more detailed information on front panel LED status indicator operation and function.
Chapter 4 Troubleshooting the Cable M odem working here but does not work at other locations in the home, a professional may need to diagnose and repair a problem with your telephone wiring. Verify that the telephone company has removed the previous telephone service from your home telephone wiring. Your telephone service may not be enabled from your cable telephony service provider. Contact your cable telephony service provider for more information.
Tips for Improved Performance Tips for Improved Performance If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the AC power adapter is properly inserted into an electrical outlet. Verify that your cable modem AC power adapter is not plugged into an electrical outlet that is controlled by a wall switch. If a wall switch controls the electrical outlet, make sure the switch is in the ON position.
5 Chapter 5 Customer Information Introduction If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Access your company's extranet site to view or order additional technical publications. For accessing instructions, contact the representative who handles your account. Check your extranet site often as the information is updated frequently.
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