User guide

9
1.2 Connecting the Components
You should allow 5 to 30 minutes to power up the first time because the modem
must find and lock on the appropriate channels for communications. This
procedure is the same no matter which cable modem you have.
1. Cable Wall Outlet — this is your cable service outlet
2. Coaxial Cable — this is the cable that connects your modem to the cable wall outlet in
your home
3. Electrical Socket
4. Power Supply — connects the power from the modem to the electrical socket
5. Your Computer (or router)
6. Ethernet Port - connection port on the back of your modem to plug an Ethernet cable into
from your computer or your router
Due to frequent power outages in the region, Northwestel suggests using a
power bar or UPS when plugging in the modem to prevent or minimize any
damage to the unit or disruption in service.
1. Turn your computer on and make sure your cable modem is unplugged.
2. Connect one end of the coaxial cable to the cable outlet or splitter. Connect the
other end to the cable connector on the back of your modem.
3. Hand-tighten each connector to avoid damage.
4. Plug the power cord adapter end into the +12VDC connector on the cable modem
and the plug into the electrical outlet. This will turn the modem on. You do not need
to unplug it when not in use.
5. Check that the lights on the cable modem or wireless gateway front cycle
through this sequence:
• Receive flashes while scanning for the download channel and changes to solid
green on the 5100 series and Cisco DPC3825 and solid blue on the 6120 and
6121 when it is connected.
• Send flashes while scanning for the upload channel and changes to solid green
when it is connected.
• Online flashes while the cable modem downloads configuration data and
changes to solid green when the download is complete.
6. Now you can reconnect your computer or router to the modem via the Ethernet
port using the supplied Ethernet cable.
7. Note: If both the Power & Receive lights are flashing then the modem has been
disabled. Please contact Northwestel Customer Care Centre for support at
1-888-423-2333.
1.3 Splitters
At the present time, Northwestel cable uses many different types of cable
‘splitters’ for the provision of Cable Modem Service. Your filter will be one
of the following:
At Northwestel we use a High Pass Filter for your Cable TV service. These filters
should not be connected to your Cable Internet modem. If you happen to place
one of these filters on your modem line it will result in an orange light and the
modem will not work.
1.4 Verifying your IP Address
To verify your IP Address, locate your operating system below
and follow these steps.