User guide

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10.3 You do not maintain the Service within the prescribed credit limit;
10.4 You exceed reasonable usage limits, as determined by us;
10.5 You have given false, misleading or outdated information;
10.6 We reasonably suspect or determine that any of your Services or Equipment is the
subject of fraudulent, unlawful or improper usage or usage that adversely affects
Northwestel’s operations or the use of our services or facilities by others;
10.7 You harass, threaten or abuse us or our employees or agents;
10.8 You fraudulently or improperly seek to avoid payment to us;
10.9 You become bankrupt or otherwise insolvent;
10.10 You fail to provide Northwestel with reasonable entry and access to install,inspect,
repair, replace or to perform necessary maintenance on the Equipment, or
Northwestel’s facilities or network; or
10.11 You relocate, alter, abuse or disconnect the Equipment.
10.12 For the situations listed above, Northwestel may attempt to notify you using the contact
information shown on your account stating the reason and date scheduled for the
suspension or termination.
10.13 I f a Service is restricted, blocked, terminated or suspended for any of the reasons set
out above, Northwestel is not obligated to restore the Services.
10.14 Northwestel may terminate this agreement for any reason at any time; upon at least
thirty (30) days prior notice you using the contact information shown on your account.
11 Limitation of Liability
11.1 In the event of any breach by Northwestel, its affiliates or its agents, including any
breach of a fundamental term or any negligence by Northwestel, your exclusive remedy
shall be to receive from Northwestel payment for actual and direct damages to a
maximum amount equal to the fees paid by you to Northwestel in the past three months
for the services.
11.2 Under no circumstances shall Northwestel, its partners or associates or their respective
directors, officers, employees, servants or agents be liable to you or to any third party
for any direct, indirect, special, or consequential damages, including loss of profits and
loss of business opportunities, that result in any way from this agreement, including
your use of the Equipment and/or Service thereof, or your reliance on or use of any
information, service, merchandise or material viewed or provided on or through use
of the Services, or that result from mistakes, omissions, interruptions, deletion of files,
errors, defects, delays in reception or transmission or transmission, or failure
of performance of the Services.
including unbilled usage and pending charges, fees and adjustments, exceeds this limit.
Recurring service charges will continue to apply during any suspension of Services.
8 Northwestel’s Provision of Services
8.1 Northwestel is not required to provide the Services where:
8.2 Your premise is located outside of Northwestel’s service or licensed geographic area;
8.3 You have failed to make payment of the amounts due for the Services
and/or the Equipment;
8.4 Your service is restricted, blocked, suspended or terminated cause as
set out in Section 10 of these Terms; or
8.5 Northwestel would have to incur unusual expenses to bring the Services
to your premises, which you do not agree to pay.
8.6 If you are moving you are responsible to notify Northwestel prior to the date you are
moving. If you move to a location that is outside of the area served by Northwestel, this
Agreement shall be terminated and you must return all Equipment to Northwestel. The
ability to transfer the Services to the new premises is dependant on the availability of the
Services at the new location.
9 Customer-Initiated Termination
9.1 You may at anytime, upon at least thirty (30) days prior notice to Northwestel, cancel
this Agreement or any Service provided under the Agreement. Applicable charges shall
continue to apply until the thirty (30) days have elapsed. You shall remain liable for the
payment of all outstanding balances accrued up to the date of termination.
9.2 The Services may be terminated immediately and without penalty as follows:
9.3 In the event of the death of a Northwestel account holder, the termination is effective
from the date Northwestel is notified in writing of the death; or
9.4 Where your premises are damaged so that they must be abandoned, the termination is
effective from the date Northwestel is notified.
9.5 You agree that if the Services are terminated for any reason you will permit Northwestel
to access your premises at in accordance with Section 4 of these Terms to remove the
Equipment and any other materials provided by Northwestel if you fail to return same to
Northwestel as required under this Agreement.
10 Northwestel-Initiated Termination
10.1 Northwestel may restrict, block, suspend or terminate any or all of Services
or accounts without notice or liability to you, if:
10.2 You are in breach of any term or condition of this Agreement including non-payment of
your charges or non-compliance with Northwestel’s Acceptable Use Policy applicable to
the Services that you subscribe to;