User guide

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Your Equipment, including without limitation, the compatibility of Your Equipment with any
Northwestel Equipment or the Services. Northwestel has no obligation to maintain, repair
or provide customer service for any facilities or equipment owned by you.
3.10 You are responsible to supply at your cost all wiring inside your home needed to connect
to the Services.
4 Northwestel’s Right of Entry
4.1 You grant Northwestel, its employees, representatives, contractors, subcontractors and
agents reasonable access to your premises or service address at reasonable hours to
install, inspect, service, maintain, restore, remove, or disconnect Northwestel Services or
Equipment.
4.2 Except in the cases of emergency or where entry is pursuant to a court order, Northwestel
will enter or access your premises or service address at mutually agreed upon times.
4.3 Northwestel employees, representative, contractors, subcontractors and agents will
show identification prior to entering you premises or service address. You should refuse
admittance to anyone claiming to be an employee of Northwestel who does not have
identification and notify Northwestel immediately.
5 Services Interruption
5.1 Northwestel and/or its agents may interrupt and/or make inspection of the Equipment
and/or the Services at any time for any duration of time, without notice or liability
to you in order to install, inspect, repair, replace or to perform necessary maintenance
on the Equipment, its facilities and/or network, or for other technical reasons as
may be required.
5.2 Northwestel is only required to provide you reasonable notice of such and interruption or
inspection if Northwestel needs access inside your premises or on the property where
you receive the Services.
5.3 You understand that the Services may not function in the event of a power failure and
regardless of where the power failure arises. In addition, a power failure or disruption
may require Northwestel to reset or reconfigure the Equipment, its facilities and/or
network to reactivate the Services.
6 Payment Terms
6.1 You agree to pay Northwestel the total charges for use of the Services, including, without
limitation, fees applicable to installation, Equipment rental or deposits, administration
costs incurred by Northwestel if your account is past due, service calls, pay-per-view,
plus any applicable federal, provincial / territorial or regulatory taxes or surcharges,
incurred in connection with the use of the Services (as all such fees may be changed
from time to time).
6.2 You will be billed once per month. Services are billed one-month in advance, with the
exception of usage-based services including movie rentals, High Speed Internet usage
charges, and long distance telephone calls.
6.3 Northwestel may bill you for a charge up to twelve (12) months from the date the
charge was incurred.
6.4 You agree to pay all amounts by the due date indicated on your invoice by using any
of the payment methods accepted by Northwestel. Payments received by Northwestel
after the statement date on your invoice will be reflected on your next invoice. Amounts
owing after the due date are subject to a late payment interest charge calculated on
the outstanding amount at 1.25% per month or $2.95 minimum, which ever amount is
greater. Over due accounts are subject to termination of the Services by Northwestel.
6.5 You agree to pay Northwestel an administration fee of $20.00, if your credit card is
denied or if your cheque is returned due to non-sufficient funds.
6.6 If Northwestel agrees to restore your Services after suspension or disconnection for
cause, payment of the full amount due and a reconnection charge will be required before
the Services are restored.
6.7 You are responsible to ensure that the billing information you provide Northwestel
is accurate. You agree to promptly notify Northwestel of any changes in your
billing information.
6.8 If you are receiving the Services through a trial period offer, you agree that upon the
expiry of such trial period, you will be bound by the payment requirements set out in this
Section unless the Services is terminated in a manner set out in Section 9 below prior to
the end of such trial period.
6.9 You must bring invoice questions and disputes to Northwestel’s attention within 60
days of the invoice date. Your failure to contact Northwestel regarding any invoice will
constitute your acceptance of the invoice.
7 Credit and Security Deposit
7.1 Northwestel reserves the right to examine your credit records at any time, whether before
or after providing you the Services.
7.2 Northwestel may require a deposit or impose other payment or credit requirements,
including but not limited to interim payments or mandatory pre-payments, at any time
an on such terms as determined in our sole discretion. You will not earn any interest
on deposits or other payments held by Northwestel. If your Service is terminated,
we will apply any deposits or other payments against the outstanding final balance
on your account.
7.3 Upon notice to you, we may assign, change or remove a credit limit on your account
at any time.
7.4 Service may be suspended, at any time, to any and all of your accounts, if your balance,