User guide

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1 Use of the Services
1.1 This Agreement is also subject to the terms and conditions of Northwestel Acceptable Use
Policies and the Services may only be used in accordance with Northwestel’s Acceptable
Use Policies applicable to such Services or as may be required by statute, regulation,
federal or territorial / provincial laws.
1.2 The Equipment, technology and/or processes provided to you may be subject to
intellectual property rights reserved by Northwestel or third parties. Nothing contained
in this Agreement shall grant to you any right, license, title or ownership of or to any
intellectual property rights of Northwestel or any third party.
1.3 Federal law provides severe civil and criminal penalties for the unauthorized reproduction,
distribution or exhibition of copyrighted motion pictures and certain programming
and Northwestel shall not be liable, nor is Northwestel granting you any rights
in that regard whatsoever.
2 Content
2.1 Northwestel does not warrant the condition or content of any programming you are
able to view with Northwestel’s Cable/Digital Services or the content you are able to
access on the Internet through use of Northwestel Internet Services.
2.2 You acknowledge that there may be programming content or other content that you may
find offensive and you agree that your viewing and/or use of such content is at your own
risk. Some programming and/or content may not be suitable for minors and you agree
to supervise all minors whom you permit to view the programming and/or access the
content from Internet through your account with Northwestel.
2.3 Northwestel and their affiliates, licensors, suppliers and agents and their respective
employees, officers, directors and representatives are not responsible for or liable to you
for any content, application or services provided to you or accessible by you through the
Services, any charges incurred in connection with such content, applications or services
or anything that is or can be done with such content, applications or services even if
you are billed for such content, applications or services. All such content, applications or
services is accessed or transmitted solely at your own risk.
2.4 Northwestel has the right, but not the obligation, to monitor or investigate any content
that is transmitted using the Services or Equipment. We may also access or preserve
content or information to comply with legal process in Canada or foreign jurisdictions,
operate the Services, ensure compliance with the Agreement or any Policies, or protect
ourselves, our customers, or the public. We reserve the right to move, remove or refuse
to post any content, information or materials, in whole or in part, that we decided are
unacceptable, undesirable or in violation of the Agreement.
3 Equipment Installation, Maintenance and Return Responsibilities
3.1 Northwestel may install or cause to be installed the Equipment at your service address.
The equipment is provided solely for your use of the Services and, unless purchased
outright, will at all times remain the property of Northwestel.
3.2 You may use the Equipment only at the address you have indicated to Northwestel at
the time you subscribe to the Services. You will not relocate the Equipment to another
address without Northwestel’s prior written consent.
3.3 Equipment may be provided and charged for as part of the monthly Services fee.
Northwestel may require you to pay an Equipment deposit prior to providing you with the
Equipment. You hereby authorize Northwestel to charge your credit card account or your
preauthorized payment authorization, in payment for all Equipment charges.
3.4 You are responsible for the safekeeping of the Equipment. You agree to keep all of the
Equipment free and clear of any liens or encumbrances of any kind whatsoever. If you
become aware that any liens or encumbrance has been placed on the Equipment you
are responsible to notify Northwestel immediately and to assist Northwestel in removing
some. If, while in your care, the Equipment is damaged, lost or stolen or sold, leased,
mortgaged, transferred, assigned, encumbered or not returned, you agree to pay
Northwestel the full cost, including the costs incurred by Northwestel to recover, repair
and/or replace the Equipment.
3.5 Any unauthorized attachments to the Equipment or interfering or tampering with the
Equipment or unauthorized use of the Equipment are prohibited and may constitute theft
under the Criminal Code of Canada.
3.6 On the expiration or earlier termination of the Services you are required to return the
Equipment to Northwestel in good working order. The Equipment may be returned to
any Northwestel retail office. For information respecting a Northwestel office near you
and to arrange return of Equipment contact Northwestel using the Northwestel Contact
Information section of this Agreement.
3.7 If upon the termination of the Services the Equipment has not been returned to
Northwestel you agree to grant Northwestel permission to access your premises to
remove the Equipment in accordance with section 4 of these Terms.
3.8 Failure by Northwestel to remove such Equipment shall not be considered abandonment
of the Equipment. If Northwestel removes the Equipment it will not nor is it required to
alter, repair or re-install wiring or other facilities.
3.9 All equipment and devices you are required to supply for access and use of the Services
or that you use in connection with the Services such as hearing devices, telephones, fax
machines, home security and/or medical devices, televisions, computer equipment or
any other equipment and/or associated devices (collectively, “Your Equipment”) shall be
and remain your responsibility. Northwestel is not responsible for the operation or use of