User guide

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7. Appendix
NORTHWESTEL CABLE TERMS OF SERVICE
TABLE OF CONTENTS
1 Use of the Services ...............................................................................................33
2 Content .................................................................................................................33
3 Equipment Installation, Maintenance and
Return Responsibilities ..........................................................................................33
4 Northwestel’s Right of Entry ..................................................................................34
5 Services Interruption .............................................................................................34
6 Payment Terms .....................................................................................................34
7 Credit and Security Deposit ...................................................................................34
8 Northwestel’s Provision of Services .......................................................................35
9 Customer-Initiated Termination ..............................................................................35
10 Northwestel-Initiated Termination ..........................................................................35
11 Limitation of Liability .............................................................................................35
12 Limited Warranty ...................................................................................................36
13 Disputes and Governing Law .................................................................................36
14 Confidentiality .......................................................................................................36
15 General .................................................................................................................37
16 Northwestel Contact Information ...........................................................................37
17 Additional Terms Applicable to Internet Access Services ........................................37
18 Additional Terms Applicable to Television Services .................................................37
By using any of Northwestel’s Cable services, including cable television, Internet and/or digital cable services
and such services related thereto (collectively or individually, the “Services”) provided by any of Northwestel Inc,
its partners and/or associate companies (collectively, “us”, or “we”), you, the customer, agree to the following:
TERMS OF SERVICE
The following terms and conditions of service (the “Terms”) constitute the agreement between Northwestel
and the customer (“you” or “your”) subscribing to all or any portion of the Services. These Terms govern the
Services and any devices and/or equipment including without limitation Ethernet devices and software used
in conjunction with the Services provided to you by Northwestel (collectively, the “Equipment”). By activating
the Services, you acknowledge that you have read, understand and agree to these Terms as set out here and
in any document incorporated by reference (collectively, the “Agreement”). If you do not wish to be bound by
this Agreement or any modifications which may be made by Northwestel from time to time (as described in
the following paragraph) do not activate or use the Services and immediately contact Northwestel. No sales
representative, dealer, agent, officer or employee of Northwestel has the authority to change or modify these
Terms, except pursuant to an official revised version of these Terms, and you may not rely on any such change
or modification. These Terms cannot be changed by you.
Northwestel may change portions of this Agreement from time to time. Northwestel will post notice of any
changes made to the Agreement on line at nwtel.ca by setting the last date of revision on the top right hand
corner. Northwestel may also advise you of such changes by sending you an electronic mail message at your
user address or mailing notification to the address shown on your account with Northwestel. All changes will
take effect within 30 days of the date of being posted. If you do not accept a change to the Agreement, your
sole remedy is to terminate this Agreement in accordance with Section 9 of these Terms.
The details of the various Services packages, including other products and services offered by Northwestel, can
be found on our webpage nwtel.ca. Northwestel may, at its discretion, make changes to the Services from time
to time, including changing Services fees, package pricing or content.
Northwestel recommends that you print a copy of these Terms, the Acceptable Use Policy applicable to the
Services to which you subscribe and any other referenced documents. If you are not an Internet service subscriber
you may contact Northwestel at any time to obtain a printed copy of the Agreement.
You are responsible for regularly reviewing information posted online or by contacting Northwestel to obtain
timely notice of such changes. Your non termination or continued use of the services after changes are posted
constitutes your acceptance of this agreement as modified by the posted changes.