User guide

2
3. Internet Security .................................................................................... 27
4. Troubleshooting and FAQ ........................................................................ 29
4.1 Restoring Your Internet Connection ................................................ 29
4.2 Other Causes of Lost Connections ................................................. 30
4.3 Troubleshooting a Slow Internet Connection .................................. 30
4.4 Restarting Your Modem/Computer ................................................. 30
4.5 Email Troubleshooting ................................................................... 30
4.6 Internet Usage ............................................................................... 31
4.7 FAQ ............................................................................................... 31
5. Northwestel Support Resources ............................................................. 34
6. Glossary................................................................................................. 36
7. Appendix ................................................................................................ 38
Northwestel Internet Service Agreement
Northwestel’s Cable Internet Terms of Service document is the agreement between Cable
Internet customers and Northwestel and outlines the terms and conditions for access to
our Cable Internet service. Please make sure you have carefully read this document. The
current version can be located at:
http://www.nwtel.ca/media/documents/high-speed_terms_of_service.pdf
1. Getting Connected ................................................................................... 4
1.1 Know Your Modem .......................................................................... 4
1.2 Connecting the Components............................................................ 8
1.3 Splitters .......................................................................................... 8
1.4 Verifying your IP Address ................................................................. 8
1.5 Wireless Network Setup ................................................................ 11
1.6 Control Panel Overview ................................................................ 15
2. Configuring Your Email ........................................................................... 17
2.1 Webmail ........................................................................................ 17
2.2 Desktop Email Application ............................................................. 17
2.2.1 Windows Live Mail ............................................................... 17
2.2.2 Windows Mail ....................................................................... 18
2.2.3 Outlook 2010 ....................................................................... 19
2.2.4 Outlook 2007 ....................................................................... 20
2.2.5 Outlook 2003 ....................................................................... 21
2.2.6 Outlook Express ................................................................... 22
2.2.7 Apple Mail ............................................................................ 24
2.2.8 Unsupported Email Clients .................................................... 25