Cable Internet Services User Guide 1-888-423-2333 nwtel.
Northwestel Internet Service Agreement Northwestel’s Cable Internet Terms of Service document is the agreement between Cable Internet customers and Northwestel and outlines the terms and conditions for access to our Cable Internet service. Please make sure you have carefully read this document. The current version can be located at: http://www.nwtel.ca/media/documents/high-speed_terms_of_service.pdf 1. Getting Connected....................................................................................
1.Getting Connected This section will cover the steps required to physically connect your modem to the Internet and then connect your computer to the modem. This will establish your online connection.
1. Getting Connected 1.
Cisco DPC 3008 Cable Modem Front Panel - 3008 Key Rear Panel – 3008 Key Off Flashing On Power No power It never flashes Power is on 2 DS Receive channel not found Scanning for a receive channel Connected to a receive channel 3 US Send channel not found Scanning for a send channel Connected to a send channel 4 Online Internet connection failed Scanning for a network connection Online and the startup process is complete 5 Link No connection to modem Ethernet port detected Sending
Item 1 is the Standby button Rear Panel – 5100 Series Front Panel - 5100 Series Key Light Off Flashing On 2 Power No power It never flashes Power is on Receive Receive channel not found Scanning for a receive channel Connected to a receive channel Send Send channel not found Scanning for a send channel Connected to a send channel 5 Online Internet connection failed Scanning for a network connection Online and the startup process is complete 6 PC/Activity No connection to modem Eth
Rear Panel - 6120 Front Panel - 6120 Key Light 1 Power Off No power Flashing It never flashes 2 Receive Receive channel Scanning for a not found receive channel 3 Send Send channel not found 4 Online Internet connection failed Link No connection to modem Ethernet port detected 5 Scanning for a send channel On Green: Power is properly connected Blue: Connected to a downstream channel Key Port Description 1 Ethernet Connects to Ethernet-equipped devices 2 Cable Connects the mode
Front Panel — 6121 Rear Panel –6121 Flashing On Key Port Description 1 Not applicable; icon does not flash Green: Power is properly connected 1 Ethernet Connects to Ethernet-equipped devices 2 Scanning for a receive channel connection Blue: High-speed Internet connection with bonded downstream channels 2 Cable Connects the modem to the cable wall outlet using a coaxial cable connection 3 Power Provides power to the cable modem 3 Scanning for a send channel connection Green: Send chan
1.2 Connecting the Components You should allow 5 to 30 minutes to power up the first time because the modem must find and lock on the appropriate channels for communications. This procedure is the same no matter which cable modem you have. • Online flashes while the cable modem downloads configuration data and changes to solid green when the download is complete. 6. Now you can reconnect your computer or router to the modem via the Ethernet port using the supplied Ethernet cable. 7.
Windows XP 1. Click Start and then Run. Windows 7 2. Type in Cmd and hit ENTER. 2. Type ipconfig and hit ENTER to display your IP configuration. 1. Click Start and type Cmd in the Search programs and files window. Hit ENTER. 3. Type ipconfig and hit ENTER to display your IP configuration. 3. You should see: 4.
Apple Macintosh 1. Click the Apple logo on the top left of the screen. 2. Select System Preferences. 5. Select TCP/IP on the Network screen. 6. View your computer’s IP address on the subsequent screen displayed on your Mac. 3. Select Network under the Internet and Wireless section. 4. Select Built In Ethernet in the Show drop-down menu.
1.5 Wireless Network Setup 3. Select Network Connections Windows XP 1. Open Control Panel 2. Select Network and Internet Connection 4.
5. Double Click Wireless Network. NWTWIFI by default 7. Complete! 6. Enter Network Key.
Windows 7 1. Open Control Panel 3. Select Connect to a Network i. Select Wireless network to connect to NWTWIFI by default and press Connect 2. Select Network and Internet ii. Do one of the following a. Enter Security Key and press OK b. Press WPS button on back of DPC3825 to auto configure Wireless.
iii. Select Location for new Network, e.g. Home network Apple Macintosh 1. Open System Preferences 2. Select Network under Internet & Wireless iv. Done! 3.
1.6 Control Panel Overview 4. Ensure AirPort is turned on and select Network Name. Default is NWTWIFI 5. Enter the Password for the Wireless Network default is northwestel For Wireless Gateway Users only The Clear Access Control Panel is a browser-based application that helps you manage, protect and share your home network.
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2. Configuring Your Email Before you configure or attempt to access your email please ensure you are connected to the Internet. You can access your theedge.ca or northwestel. net email in two ways: 2.1 Webmail • Go to: https://webmail.theedge.ca or https://webmail.northwestel.net • Enter your user ID (email address) and password as provided by Northwestel at time of order OR 2.
8. The Windows Live Mail setup process is now complete. 7. Fill in all necessary fields to include the following information: • Incoming mail server type: POP3 • Incoming mail (POP3) server: pop3.theedge.ca • Outgoing email server (SMTP) name: smtp.theedge.ca 9. Click Finish. Repeat steps for each additional email account. Windows Mail 1. To open Windows Mail, click the Start button click Windows Mail. , click All Programs, and then 2. Click the Tools menu, and then click Accounts. 8.
Outlook 2010 1. To launch Outlook 2010 click the Start button , click All Programs, click Microsoft Office and then click Microsoft Outlook 2010. 2. Select File and under Info, click Add Account. Under User information • Your Name: When you send an email your name is used to identify you as the sender. • Email Address: Enter your Northwestel address. (e.g. john.doe@theedge.ca or john.doe@northwestel.net) 3. From the Add New Account window, click on Manually configure settings or additional server types.
7. Press Next, and then Finish. 5. Next select POP3, IMAP or HTTP and click Next. Repeat steps for each additional email account. Outlook 2007 1. To launch Outlook 2007 click the Start button , click All Programs, click Microsoft Office and then click Microsoft Outlook 2007. 2. Open Outlook 2007. 3. Click the Tools menu, and select Account Settings. 6. On the Auto Account Setup window, check the Manually configure server settings or additional server types and click Next. 4.
8. Fill in the following fields: • Enter Your Name as you want it to appear. e.g. John Smith. • Enter your full email address username@theedge.ca or username@northwestel.net in the Email address field. • Select POP3. • Enter pop3.theedge.ca or pop3.northwestel.net in the Incoming mail server field. • Enter smtp.theedge.ca or smtp.northwestel.net in the Outgoing mail server field. • Enter your username username@theedge.ca / username@northwestel.net in the Account name field.
4. Select POP3 and click Next. 6. You have finished the setup of your email account. Click Finish to close the Setup Wizard. 5. Fill in the following fields: • Enter your name as you want it to appear. e.g. John Smith. • Enter your full email address username@theedge.ca/username@ northwestel.net in the Email address field. • Enter your username username@theedge.ca / username@northwestel.net in the Account Name field. • Enter your email password in the Password field. • Enter pop3.theedge.ca or pop3.
3. Enter your information in the Display name field. This is how your name will appear in the From field when sending email to recipients. 9. Enter smtp.theedge.ca or smtp.northwestel.net in the Outgoing mail server field. 4. Click Next. The Internet Email Address window will appear. 10. Click Next. The Internet Mail Logon window will appear. 5. Enter your theedge.ca or northwestel.net email address in the Email Address field, e.g. username@theedge.ca / username@northwestel.net. 11.
7. Enter your Incoming Mail Server, User Name and Password. Click Continue to proceed. 15. Click Close to complete the configuration. Repeat steps for each additional email account. Apple Mail 1. Click Mail on the Dock or open it from the Applications folder. 2. If the Welcome to Mail assistant does not appear, choose Add Account from the File menu. 8. For Outgoing Mail Server, enter a useful description such as “Northwestel Outgoing Mail Server”. 9. Enter the Outgoing Mail Server details. 3.
11. Click Create to complete the process. Unsupported Email Clients Northwestel does not support email with the following email clients: • Thunderbird • The Bat! • Eudora • IncrediMail You may be able to get them to work using our mail server settings, but if you have difficulties with them, we suggest you contact your email software’s customer support. Repeat steps for each additional email account.
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3. Internet Security When accessing the Internet, no computer is protected against security threats unless proactive steps are taken. A computer that is not adequately protected with security software and security patches for the operating system and applications alike will be exposed to many dangers that could include viruses, Trojan horses, worms, spyware, hacker attacks, spam, inappropriate content, and much more.
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4. Troubleshooting and FAQ This section provides some basic troubleshooting information and answers to frequently asked questions. You can also go to support.nwtel.ca to browse information and get additional support. Before you start, please ensure your computer is connected directly to the modem by removing any additional devices such as a router, switch or hub. 4.1 Restoring Your Internet Connection This section outlines basic steps for troubleshooting when you cannot connect to the Internet.
STEP 4 Call the local Northwestel Customer Support Centre If these steps have not resolved your problem, please contact our Technical Support group at 1-888-423-2333 and have the following information ready: • Username (your theedge.ca or northwestel.net email address) • HFC MAC ID • Telephone number 4.2 Other Causes of Lost Connection If you have recently installed or upgraded a firewall or anti-virus software on your computer you may encounter connectivity problems.
If your outgoing email server settings are correct: • Make sure there are no unsent emails in your outbox. Delete any messages in your outbox, wait 30 minutes and try sending a new message. • Have you recently installed any anti-virus or anti-malware programs? Try turning it off. Shut down and restart your email program. • Shut down and restart your computer. Contact the Northwestel Customer Care Centre at 1-888-423-2333 if you are still unable to send mail after trying these steps.
Why does Northwestel have limits on Internet usage? The usage limits ensure network reliability and ensures all High Speed Internet users have a fast and reliable Internet experience. The limits impact only a very small number of customers. Does Northwestel watch what I do on the Internet? Northwestel only tracks how much you use the Internet. Our measurement tools do not track what you do with your Internet service.
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5. Northwestel Support Resources General Internet Websites Northwestel Support Resources Customer Care Centre 1-888-423-2333 Windows: Explorer Browser and Internet support.microsoft.com Access your northwestel.net email webmail.northwestel.net Macintosh: Safari Browser and Internet www.apple.com/ca/support Access your theedge.ca email webmail.theedge.ca Firefox Browser and Thunderbird email mozilla.com Check your High Speed Internet usage www.nwtel.
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6.Glossary Anti-Spyware – products dedicated to remove or block spyware. Anti-Virus – products dedicated to remove or prevent virus infections. Cable Wall Outlet – this is your cable service outlet. Router – this is a piece of hardware that the customer owns that sits between your home computers and the modem that connects to the Internet (Northwestel service).
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7. Appendix NORTHWESTEL CABLE TERMS OF SERVICE TABLE OF CONTENTS 1 Use of the Services................................................................................................33 2 Content..................................................................................................................33 3 Equipment Installation, Maintenance and Return Responsibilities...........................................................................................33 4 Northwestel’s Right of Entry.....
1 Use of the Services 1.1 This Agreement is also subject to the terms and conditions of Northwestel Acceptable Use Policies and the Services may only be used in accordance with Northwestel’s Acceptable Use Policies applicable to such Services or as may be required by statute, regulation, federal or territorial / provincial laws. 1.2 The Equipment, technology and/or processes provided to you may be subject to intellectual property rights reserved by Northwestel or third parties.
Your Equipment, including without limitation, the compatibility of Your Equipment with any Northwestel Equipment or the Services. Northwestel has no obligation to maintain, repair or provide customer service for any facilities or equipment owned by you. 3.10 You are responsible to supply at your cost all wiring inside your home needed to connect to the Services. exception of usage-based services including movie rentals, High Speed Internet usage charges, and long distance telephone calls. 6.
including unbilled usage and pending charges, fees and adjustments, exceeds this limit. Recurring service charges will continue to apply during any suspension of Services. 8 Northwestel’s Provision of Services 8.1 Northwestel is not required to provide the Services where: 8.2 Your premise is located outside of Northwestel’s service or licensed geographic area; 8.3 You have failed to make payment of the amounts due for the Services and/or the Equipment; 8.
11.3 Northwestel shall not be liable for, and you shall indemnify and save Northwestel harmless from and against all suits, claims or judgments howsoever arising out of any of the following; 11.4 Claims for libel, slander, infringement of copyright, trademark or other intellectual property rights or contractual rights of any third party or based on any other legal theory howsoever arising from the material, data or other content from the Services; 11.
14.2 Terms and conditions of the Code of Fair Information Practices are incorporated and form part of this Agreement. 15 General 15.1 This agreement constitutes the entire agreement and understanding between the parties with respect to the subject matter of this agreement and supercedes and replaces any and all prior written or verbal agreements. 15.2 You may not assign, resell or transfer the Equipment or the Services to any person without prior written consent of Northwestel.
