4022345 Rev B Cisco Model DPC3008 and EPC3008 8x4 DOCSIS 3.
Please Read Important Please read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide.
Notices Trademark Acknowledgments Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. EuroDOCSIS, EuroPacketCable, and PacketCable are trademarks of Cable Television Laboratories, Inc. Other third party trademarks mentioned are the property of their respective owners.
Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. Notice à l’attention des installateurs de réseaux câblés Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent exclusivement au personnel technique qualifié.
Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
Contents IMPORTANT SAFETY INSTRUCTIONS United States FCC Compliance CE Compliance About This Guide Chapter 1 Introducing the DOCSIS 3.0 Cable Modem v viii x xii 1 Introduction .............................................................................................................................. 2 What's In the Carton? .............................................................................................................. 3 Front Panel Description ..............................................
IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS 1) Read these instructions. 2) Keep these instructions. 3) Heed all warnings. 4) Follow all instructions. 5) Do not use this apparatus near water. 6) Clean only with dry cloth. 7) Do not block any ventilation openings. Install in accordance with the manufacturer's instructions. 8) Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
IMPORTANT SAFETY INSTRUCTIONS Outdoor Grounding System If this product connects to an outdoor antenna or cable system, be sure the antenna or cable system is grounded (earthed). This provides some protection against voltage surges and built-up static charges. Article 810 of the National Electric Code (NEC) ANSI/NFPA No.
IMPORTANT SAFETY INSTRUCTIONS Eliminate AC Mains Overloads WARNING: Avoid electric shock and fire hazard! Do not overload AC mains, outlets, extension cords, or integral convenience receptacles. For products that require battery power or other power sources to operate them, refer to the operating instructions for those products. Provide Ventilation and Select a Location Remove all packaging material before applying power to the product.
United States FCC Compliance United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
United States FCC Compliance RF Exposure Statements Note: This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 7.9 inches (20 cm) between the radiator and your body. US This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1 (American National Standards Institute) limits. The evaluation was based in accordance with FCC OET Bulletin 65C rev 01.
CE Compliance CE Compliance Declaration of Conformity with Regard to the EU Directive 1999/5/EC (R&TTE Directive) This declaration is only valid for configurations (combinations of software, firmware and hardware) supported or provided by Cisco Systems for use within the EU. The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements.
CE Compliance Note: The full declaration of conformity for this product can be found in the Declarations of Conformity and Regulatory Information section of the appropriate product hardware installation guide, which is available on Cisco.com.
About This Guide About This Guide Introduction Welcome. This guide provides instructions and recommendations for placing, installing, configuring, operating, maintaining, and troubleshooting the DPC3008 and EPC3008 DOCSIS 3.0 Cable Modems. Purpose This guide covers the following product models: DPC3008 DOCSIS 3.0 Cable Modem EPC3008 DOCSIS 3.0 Cable Modem All features described in this guide are standard to these models of cable modems unless otherwise noted.
1 Chapter 1 Introducing the DOCSIS 3.0 Cable Modem Introduction This chapter provides an overview of cable modem features, indicators, and connectors to help you become familiar with the cable modem and the benefits it offers. This chapter also lists the accessories and equipment that are provided with the cable modem so you can verify that you received all of these items. In This Chapter 4022345 Rev B Introduction ..................................................................................
Chapter 1 Introducing the DOCSIS 3.0 Cable Modem Introduction Welcome to the exciting world of high-speed Internet. Your new cable modem is a cable modem that meets industry standards for high-speed data connectivity. The cable modem delivers data and wired (Ethernet) capabilities to connect a variety of devices in the home or small office and support high-speed data access, all in one device. With a cable modem, your Internet enjoyment and personal productivity will surely soar.
What's In the Carton? What's In the Carton? When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items: One DPC3008 or EPC3008 DOCSIS 3.
Chapter 1 Introducing the DOCSIS 3.0 Cable Modem Front Panel Description The front panel of your cable modem provides LED status indicators that indicate how well and at what state your cable modem is operating. See Operation of Front Panel Indicators (on page 15), for more information on front panel LED status indicator functions.
Back Panel Description Back Panel Description The following illustration identifies the back panel components on the DPC3008 and EPC3008 cable modems. Descriptions for each component follow the illustration. 1 ON/OFF SWITCH (Provided only on products that carry the CE mark)— Allows you to turn off of the cable modem without removing the power cord. Turning the cable modem off using this switch ensures that the unit is consuming no energy.
2 Chapter 2 Installing the DOCSIS 3.0 Cable Modem Introduction This chapter describes how to properly install the cable modem and to connect the cable modem to a computer and other devices. In This Chapter 4022345 Rev B Installation Preparations ........................................................................ 8 Install the Cable Modem ......................................................................
Chapter 2 Installing the DOCSIS 3.0 Cable Modem Installation Preparations Before installing the cable modem make sure that your system meets or exceeds the requirements listed in this section. Also make sure that your have prepared your home and home devices as described in this section.
Installation Preparations Information Your Service Provider Needs You will need to give your service provider the following information, which is printed on the bar code label attached to the cable modem: The serial number of the cable modem. The serial number consists of a series of decimal characters preceded by S/N. The CM Media Access Control (CM MAC) address of the cable modem.
Chapter 2 Installing the DOCSIS 3.0 Cable Modem Choose a location so that there is plenty of room to guide the cables away from the cable modem without straining or crimping them. Choose a location that allows adequate ventilation around the cable modem. How Do I Mount the Cable Modem on a Wall? (Optional) If you wish, you can mount the cable modem to a wall.
Installation Preparations Position the Cable Modem Use the following illustration to guide you in positioning the cable modem on the wall. Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the cable modem. Use this illustration as a guide for mounting the cable modem to the wall. Note: Image not to scale.
Chapter 2 Installing the DOCSIS 3.0 Cable Modem Mounting the Cable Modem on a Wall 1 Using a drill with a 3/16-inch bit, drill two holes at the same height and 4 inches apart. Note: The preceding graphic illustrates the location of the mounting holes on the back of the cable modem. 2 Are you mounting the cable modem into a drywall or concrete surface where a wooden stud is available? If yes, go to step 3.
Install the Cable Modem Install the Cable Modem This section describes how to connect your cable modem to support the services that the cable modem offers. Connect Devices to the Cable Modem The following illustration shows all of the possible connections that can be made to your cable modem for various services. Although your model may not support all of the services pictured, you can determine which services your model supports by referring to the Benefits and Features list in Introduction (on page 2).
Chapter 2 Installing the DOCSIS 3.0 Cable Modem Connect the Cable Modem The following installation procedure ensures proper setup and configuration for the cable modem. 1 Choose an appropriate and safe location to install the cable modem (close to a power source, an active cable connection, and your PC-if using high-speed Internet). For assistance, go to Where Is the Best Location for My Cable Modem? (on page 9). WARNING: Hazardous electrical voltages can exist on the Ethernet or coax cable wiring.
3 Chapter 3 Operation of Front Panel Indicators Introduction This section describes the behavior of the front panel indicators when the cable modem is first powered up, during normal operations, and in special conditions. In This Chapter 4022345 Rev B Initial Power Up, Calibration, and Registration (AC Power applied) .................................................................................................. 16 Normal Operations (AC Power Applied) .........................................
Chapter 3 Operation of Front Panel Indicators Initial Power Up, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power up, calibration, and registration on the network when AC power is applied to the cable modem. Use this chart to troubleshoot the power up, calibration, and registration process of your cable modem.
Normal Operations (AC Power Applied) Normal Operations (AC Power Applied) The following chart illustrates the appearance of the cable modem front panel LED status indicators during normal operations when AC power is applied to the gateway.
Chapter 3 Operation of Front Panel Indicators Special Conditions The following chart describes the appearance of the cable modem front panel LED status indicators during special conditions to show when you have been denied network access.
4 Chapter 4 Troubleshooting the DOCSIS 3.0 Cable Modem Introduction This chapter describes the most common issues that may occur after the cable modem is installed and provides possible solutions and tips for improved performance of the cable modem. In This Chapter 4022345 Rev B Frequently Asked Questions ............................................................... 20 Common Troubleshooting Issues ....................................................... 25 Tips for Improved Performance ..........
Chapter 4 Troubleshooting the DOCSIS 3.0 Cable Modem Frequently Asked Questions This section provides answers to common questions about the cable modem. How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet.
Frequently Asked Questions 8 9 To specify DNS server address settings, do one of the following: To get a DNS server address automatically using DHCP, click Obtain DNS server address automatically, and then click OK. To specify a DNS server address, click Use the following DNS server addresses, and then, in the Preferred DNS server and Alternate DNS server boxes, type the addresses of the primary and secondary DNS servers. To change advanced DNS, WINS, and IP settings, click Advanced.
Chapter 4 Troubleshooting the DOCSIS 3.0 Cable Modem Configuring TCP/IP on Macintosh Systems 1 Click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. 2 Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode. 3 Click Advanced in the User Mode window, and then click OK.
Frequently Asked Questions Renewing the IP Address on Windows XP Systems 1 Click Start, and then click Run. The Run window opens. 2 Type cmd in the Open field and click OK. A window with a command prompt opens. 3 Type ipconfig /release at the C:/ prompt and press Enter. The system releases the IP address. 4 Type ipconfig /renew at the C:/ prompt and press Enter. The system displays a new IP address. 5 Click the X in the upper-right corner of the window to close the Command Prompt window.
Chapter 4 Troubleshooting the DOCSIS 3.0 Cable Modem 13 Is there a Hardware Address listed in this window? If yes, click OK. To close the TCP/IP Control Panel window, click File, and then scroll down to click Close. If no, repeat these instructions from step 6. 14 Reboot your computer. What if I Don't Subscribe to Cable TV? If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service.
Common Troubleshooting Issues Common Troubleshooting Issues This section describes common problems and offers solutions. I don't understand the front panel status indicators See Operation of Front Panel Indicators (on page 15), for more detailed information on front panel LED status indicator operation and function.
Chapter 4 Troubleshooting the DOCSIS 3.0 Cable Modem Tips for Improved Performance If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your cable modem AC power is properly inserted into an electrical outlet. Verify that your cable modem AC power cord is not plugged into an electrical outlet that is controlled by a wall switch.
5 Chapter 5 Customer Information If You Have Questions If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Access your company's extranet site to view or order additional technical publications. For accessing instructions, contact the representative who handles your account. Check your extranet site often as the information is updated frequently.
Index power switch • 5 product • 2 A accessing the Internet • 24 accessories • 3 C cable service • 24 connections description of • 5 how to connect • 13 to computer • 24 E Ethernet • 25 exposure to moisture • vii F features, product • 3 I indicators behavior • 16, 17, 18 described • 4 operation of • 15 installation professional • 24 installation requirements minimum system requirements • 8 ventilation • vii Internet how to access • 24 surfing while watching TV • 24 unable to access • 22 IP address, ren
Cisco Systems, Inc. 5030 Sugarloaf Parkway, Box 465447 Lawrenceville, GA 30042 678 277-1120 800 722-2009 www.cisco.com This document includes various trademarks of Cisco and/or its affiliates. Please see the Notices section of this document for a list of the Cisco trademarks used in this document. Product and service availability are subject to change without notice. © 2011, 2012 Cisco and/or its affiliates. All rights reserved.
