Operating instructions
Appendix B
Cable Modem Warranty and RMA Information
74 72-4017315-01 Rev B
Warranty and RMA Information
Cable Modem Warranty Information
These cable modems enable you to access the Internet on your home computer
through your cable TV line. Your local cable service provider becomes your Internet
service provider. Should you experience problems, always consult with your local
cable service provider to determine whether the problem is related to the cable
network or your cable modem.
Frequently Asked Questions
What does your warranty cover?
Any defect in materials or workmanship that arises during the term of this
warranty.
What is the duration of your warranty?
The warranty for labor and parts is 60 months from purchase date.
All warranty claims must be made during the 60-month period.
What will we do?
Repair or replace, at our option, the cable modem, at no expense to you, within a
reasonable time after we receive the cable modem from you.
We will repair or replace defective Product or parts, at our option, with a new or
reconditioned cable modem or parts with equivalent or enhanced features. All
repair or replacement of the cable modem must be performed by us or by an
Authorized Service Provider. Reconditioned cable modems or parts will be equal
in performance to the original cable modem or parts. All original cable modems
or parts we replace become our property. Any replaced or repaired cable modem
or part is warranted under the same terms as this Limited Warranty for a period
of 90 days after the date of repair or replacement, or for the remainder of the
initial warranty period, whichever is longer.
How do you obtain warranty service?
In order to receive warranty service, you must contact your Customer Service
Center within 30 days after discovering that your cable modem has a defect in
materials or workmanship. Proof of purchase for the cable modem may be
required in order to validate warranty eligibility. If the cable modem requires
service, you will be given a return authorization number and instructions for
shipping the cable modem to us or to the location of the nearest Authorized
Service Provider. You must pre-pay all transportation costs, taxes, duties and
insurance charges incurred for shipment to us or to an Authorized Service