Operating instructions

Chapter 4 Troubleshooting the Installation
48 72-4017315-01 Rev B
Check and Correct
1 Using the Web browser on the PC attached to the cable modem, access the
WebWizard by entering the following IP address: http://192.168.100.1. The Web
browser accesses the WebWizard and the Default page opens.
2 Open the Signal page, and then select Cable Modem Status. The Cable Modem
Status list appears.
Example:
The following list shows an example of the Cable Modem Status list that you
could use to check the status of your cable modem:
notReady
notSynchronized
phySynchronized
usParametersAcquired
rangingComplete – (The cable modem should be at this status)
ipComplete
3 If the cable modem shows the status of rangingComplete, the cable modem has
a problem receiving the DHCP response from the provisioning server. In this
case, you should activate DHCP tracing on the CMTS.
4 If the CMTS shows the cable modem DHCP traffic, check the DHCP server for
possible problems.