WebSTAR™ Model DPC 2100™ and EPC2100™ Cable Modem User’s Guide Introduction Welcome to the exciting world of high-speed Internet access. Your new WebSTAR™ Cable Modem offers highend performance and unsurpassed reliability. With your new WebSTAR Cable Modem, your Internet enjoyment and business productivity will surely soar. This guide provides procedures and recommendations for placing, installing, configuring, operating, and troubleshooting your WebSTAR Cable Modem.
WebSTAR Model DPC2100 and EPC2100 Cable Modem User’s Guide In This Guide Important Rules for Safe Operation ............................................................................................................................. 3 What’s In the Carton? .................................................................................................................................................. 6 Front Panel Description ................................................................................
Important Rules for Safe Operation Important Rules for Safe Operation Note to Installer Note to CATV System Installer This reminder is provided to call the CATV system installer’s attention to Article 820-40 of the NEC (Section 54, Part I of the Canadian Electrical Code), that provides guidelines for proper grounding and, in particular, specifies that the CATV cable ground shall be connected to the grounding system of the building, as close to the point of cable entry as practical.
WebSTAR Model DPC2100 and EPC2100 Cable Modem User’s Guide Accessories Do not use accessories with this equipment unless recommended by your cable service provider. Ventilation This equipment has openings for ventilation that protect it from overheating. To ensure the reliability of this equipment, do not obstruct the openings. • Do not place other equipment, lamps, books, or any other object on the top of or beside this equipment.
Important Rules for Safe Operation Power Cord Protection Arrange all power cords so that people cannot walk on the cords, place objects on the cords, or place objects against the cords, which can damage the cords. Pay particular attention to cords that are at plugs, at electrical outlets, and at the places where the cords exit the equipment. Power Sources A label on the AC power adapter that is supplied with this equipment indicates the correct power source for this equipment.
WebSTAR Model DPC2100 and EPC2100 Cable Modem User’s Guide What’s In the Carton? When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged.
Front Panel Description Front Panel Description The front panel of your cable modem provides status lights that indicate how well and at what state your cable modem is operating. After the cable modem is successfully registered on the network, the POWER and CABLE status indicators illuminate continuously to show that the cable modem is active and fully operational. See Front Panel Status Indicator Functions, later in this guide, for more information on front panel status indicator functions.
WebSTAR Model DPC2100 and EPC2100 Cable Modem User’s Guide Back Panel Description The following illustration describes the back panel components of the DPC2100 and EPC2100 cable modems. 1 12 VDC—Connects the cable modem to the DC output of the AC power adapter that is provided with your cable modem. Only use the AC power adapter and power cord that is provided with your cable modem CAUTION: Avoid damage to your equipment. Only use the AC power adapter and power cord that is provided with your cable modem.
Where is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your cable service provider to select the best location for your cable modem. Consider these recommendations: • Position your PC and cable modem so that they are located near an AC power outlet.
WebSTAR Model DPC2100 and EPC2100 Cable Modem User’s Guide How Do I Set Up My High-Speed Internet Access Account? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you will need to set up an account with your local cable service provider. Choose one of the following two options.
How Do I Connect My Devices to Use the Internet? How Do I Connect My Devices to Use the Internet? You can use your cable modem to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking. Connecting and Installing Internet Devices You must connect and install your cable modem to access the Internet. Professional installation may be available.
WebSTAR Model DPC2100 and EPC2100 Cable Modem User’s Guide To install the cable modem WARNING: To avoid personal injury or damage to your equipment, follow these steps in the exact order shown. 12 1. Power down your PC and unplug it from the power source. 2. Connect your PC to either the ETHERNET port or the USB port using the appropriate data cable. Do not connect your PC to both the Ethernet and USB ports at the same time.
How Do I Configure TCP/IP Protocol How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for configuring TCP/IP on your Internet devices to operate with the cable modem in Microsoft Windows or Macintosh environments.
WebSTAR Model DPC2100 and EPC2100 Cable Modem User’s Guide To configure Windows 2000 systems 1. Click Start, select Settings, and choose Network and Dial-up Connections. 2. Double-click the Local Area Connection icon in the Network and Dial-up Connections window. 3. Click Properties in the Local Area Connection Status window. 4. Click Internet Protocol (TCP/IP) in the Local Area Connection Properties window, and then click Properties. 5.
How Do I Configure TCP/IP Protocol To configure Macintosh systems 1. Click the Apple icon in the upper left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. 2. Click Edit on the Finder (gray bar) at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode. 3. Click Advanced in the User Mode window, and then click OK. 4.
WebSTAR Model DPC2100 and EPC2100 Cable Modem User’s Guide How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 98SE, ME, 2000, or XP operating system. This section contains instructions for installing the cable modem gateway USB drivers. If you are not using the USB interface, skip this section. Installing USB Drivers The USB driver installation procedures are different for each operating system.
How Do I Install USB Drivers? To install Windows 2000 drivers 1. Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. 2. Wait until the Power and Cable indicators on the cable modem illuminate solid green. 3. Click Next in the Found New Hardware Wizard window. 4. Select Search for a suitable driver for my device (recommended) in the Found New Hardware Wizard window, and then click Next. 5.
WebSTAR Model DPC2100 and EPC2100 Cable Modem User’s Guide Having Difficulty? Frequently Asked Questions Q. What if I don’t subscribe to cable TV? A. If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local cable service provider for complete information on cable services, including high-speed Internet access. Q. How do I arrange for installation? A.
Having Difficulty? Common Troubleshooting Issues I don’t understand the front panel status indicators. See Front Panel Status Indicator Functions, later in this guide for more detailed information on the front panel status indicator operation and function. The modem does not register an Ethernet connection. • Verify that your computer has a 10/100BaseT Ethernet card and that the Ethernet driver software is properly installed.
WebSTAR Model DPC2100 and EPC2100 Cable Modem User’s Guide Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your cable service provider. 20 • Verify that the plug to your cable modem AC adapter is properly inserted into an electrical outlet. • Verify that your cable modem AC adapter is not plugged into an electrical outlet that is controlled by a wall switch.
How Do I Renew the IP Address on My PC? How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address. Renewing the IP Address on Your PC Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC. To renew the IP address for Windows 95, 98, 98SE, or ME systems 1. Click Start, and then click Run to open the Run window. 2.
WebSTAR Model DPC2100 and EPC2100 Cable Modem User’s Guide Front Panel Status Indicator Functions Initial Power Up, Calibration, and Registration The following chart illustrates the sequence of steps and the corresponding appearance of the front panel status indicators on the cable modem during power up, calibration, and registration on the network. Use this chart to troubleshoot the power up, calibration, and registration process of your cable modem.
Front Panel Status Indicator Functions Special Conditions The following chart describes the appearance of the front panel status indicators on the cable modem during special conditions to show that either cable modem access protection is enabled, or that you have been denied network access.
WebSTAR Model DPC2100 and EPC2100 Cable Modem User’s Guide Notices Trademarks Scientific-Atlanta and the Scientific-Atlanta ARCs logo are registered trademarks of Scientific-Atlanta, Inc. DPC2100, EPC2100, WebSTAR, SciCare, and “Bringing the Interactive Experience Home” are trademarks of Scientific-Atlanta, Inc. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. Other trademarks listed herein are the property of their respective owners. Disclaimer Scientific-Atlanta, Inc.
FCC Compliance FCC Compliance United States FCC Compliance This equipment has been tested and found to comply with the applicable limits of Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
For Information If You Have Questions If you have technical questions, contact your local cable service provider. Scientific-Atlanta, Inc. 770.236.5000 5030 Sugarloaf Parkway, Box 565447 Lawrenceville, GA 30042 www.scientificatlanta.com Product and service availability subject to change without notice. Bringing the Interactive Experience Home © 2003 Scientific-Atlanta, Inc. All rights reserved.
