Programming instructions

241
Maintenance
To prepare to for collecting system lockup logs:
1. Save the “HardResetHook” commands in a text file called sysinfo.txt.
The file is also available at ftp://ftp.mitel.com/outgoing/.
wvSpy 20, “system.wvr”, 3
i
HardResetHookAddTaskName “DRATask
. . .
. . .
HardResetHookGroupTaskTrace
2. FTP sysinfo.txt file into the db directory of the 3300 ICP:
At the DOS prompt, type cd c:\sysinfo.txt
Type ftp <ip address of the controller>
Login with the ESM username and password.
Type binary
Type cd /db
Type put sysinfo.txt (OR enter each command at the RTC console)
Type bye
3. Execute the sysinfo.txt on the RTC Console if the 3300 ICP locks up:
Access RTC Console via communication software (i.e. HyperTerm).
Type cd “/db”
Type <sysinfo
4. Collect all required logs. See “To collect the logs through PC to
controller network connectivity:” on page 240.
Viewing Logs Remotely, TCP/IP Socket Numbers
You can direct logs and Automatic Call Distribution (ACD) Real Time
Events to remote applications by setting up TCP/IP Output Streaming from
the remote application.
To set up TCP/IP output streaming:
1. Open a Telnet session.
2. Under PORT, enter the appropriate socket number (see Table 37).
3. Enter the IP address of the controller RTC.
Tip: The remote application must act as a TCP/IP client. The default setting
is three sockets (communication channels); maximum setting is ten sockets
for each application.
Tip: If the TCP/IP connection drops, reconnect the client application.