Programming instructions

240
3300 ICP Technician’s Handbook
5. Navigate to a folder or network drive on your PC. Ensure that the file
extension is set to (.tar).
6. Click Save and then click Close.
To collect the logs through PC to controller network connectivity:
1. At the DOS prompt, type cd c:\3300log (example folder name)
Type ftp <ip address of the controller>
Enter the ESM username and password when prompted.
You should see the ftp prompt when you successfully log in.
Type binary
Type hash
Type prompt
2. Type cd /db/database/files
Type get pstswlog.db
3. Type cd /db/database/sw_log_backup
Type mget *.db
4. Type cd /db
Type get xrtc
Type get xe2t
Type get e2tpremortem.txt
Type mget premortem*.txt
5. Type cd /db/spylog
Type get system.wvr
6. Type cd /vmail /c/voxdrv
Type get diag.dat
Type get diag.sav
Type cd /vmail/c/vm
Type get master.dat
7. Type bye.
8. Zip all of the files in the folder that you created (c:\3300log in this
example) and send to Product Support in an e-mail with your problem
ticket number.
Collecting System Lockup Logs - Release 5.1 System
In the event of a system lockup for software prior to Release 5.2, complete
this procedure, then go to “To collect the logs through PC to controller
network connectivity:” on page 240. This procedure is needed to obtain
system.wvr logs and output from RTC console.