Programming instructions

238
3300 ICP Technician’s Handbook
Collecting System Logs, Release 5.2 and Later
Product Support may request logs in the event of a system failure (see
Table 36 below). In the event of a system lockup, go to "Collecting System
Lockup Logs - Release 5.1 System" on page 240.
0x103 Programmed reset The system software intentionally
restarted the system.
0x203 Push-button reset The front panel reset button was pressed.
Table 36: System Logs
Log Type Log Purpose
pstswlog.db Current system software and maintenance logs
backup pstswlog.db May contain additional logs if the pstswlogdb is
overwritten
xrtc Software exception or trap on RTC
xe2t Software exception or trap on E2T
premortem***.txt Network statistics on RTC
e2tpremortem.txt Network statistics on E2T
system.wvr System lockup events. Generated by entering debug
commands or pre-installed sysinfo.txt during the lockup
(refer to “Collecting System Lockup Logs - Release 5.1
System” on page 240).
output from RTC
console
Additional error logs only output to the RTC console (see
“Collecting System Lockup Logs - Release 5.1 System”
on page 240).
diag.dat Voice mail event file. Enter errlog_flush() before dumping
the logs.
diag.sav Voice mail backup event file.
master.dat Voice mail master index for all mailboxes.
Table 35: System Reset Causes (continued)
Reset Cause Interpretation Root Cause
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