Programming instructions

231
Troubleshooting
IP Console
Table 34: IP Console Problems Troubleshooting
Symptoms Probable cause Corrective Action
IP console
fails to
register (red
LED is lit on
TKB)
TKB (keyboard) -
does not have a
reserved IP
address
OR
does not have the
right IP address
OR
is not
communicating with
the right controller.
1. Check DHCP lease to confirm if an
expected IP address is assigned to
TKB.
2. If not assigned properly, ensure that you
enter the MAC address of TKB properly
in the Multiline Set Assignment form in
System Administration Tool.
3. Recycle the power of the TKB to ensure
that the TKB is reloaded properly.
Console PC does
not have the proper
IP address.
If the IP address of PC is on different
subnet than the TKB, make sure that the
router between these two subnets is
functional.
PC NIC has 802.1Q
enabled on Data
side while L2 switch
is not configured to
accept tagged
frame on Native
VLAN.
Disable 802.1Q on PC NIC
Note: Only use 802.1Q on PC if PC and
TKB are on the same VLAN (e.g 2) which
L2 switch accepts tagged frame on the
specified VLAN.
IP Console
fails to
launch
IP Console has
been registered
and IP console is
reinstalled.
Delete the MAC address from IP console
form and then re-register using the IP
Console Configuration Wizard
(Start/MN5550 IP console/Tools).
Note: Do not reinstall the IP Console
software unless you need to (new
installation, corrupted software, etc.). You
should always use the Configuration
Wizard to register to a different controller.
User does not have
local administration
privileges.
Add local administration privileges for the
user.