Programming instructions

218
3300 ICP Technician’s Handbook
No dial tone on set. Set is not
programmed.
In System Administration Tool,
program the extension
accordingly.
Wrong wiring Check the wiring between the
phone jack and the ASU,
peripheral cabinet, MDF, etc.
Faulty handset
wire.
1. Replace the handset cord.
2. Replace the handset.
3. Replace the set.
Circuit is
manbusy.
1. Enter the Maintenance
command STATE <plid of the
circuit>.
2. Enter the Maintenance
command RTS <plid>.
Circuit is locked
out.
Verify the wiring between the
phone and the patch panel.
Sets take 10-12 seconds
to receive incoming
calls.
ANI/DNIS
number delivery
trunk option is
enabled in T1
trunk's COS.
Disable the ANI/DNIS number
delivery in the trunk's COS.
Tip: You can assign an unused
COS to verify if this is the problem.
Dialing digit
conflict.
Check the following forms for any
potential dialing conflict:
- Station Service Assignment
- Miscellaneous Assignment
- Feature Access Code
- Agent ID Assignment
- System Option Assignment
Table 28: Phone Connection Problems Troubleshooting (continued)
Symptoms
Probable
Causes
Corrective Action
(Page 2 of 5)