Programming instructions

209
Troubleshooting
PC Network Connectivity
No power on
CXi ports 1 - 16
Device is pulling too
much power; power is
disabled in
programming; 120 Watt
budget has been
exceeded.
Refer to Engineering Guidelines,
Mitel IP Phone Power. When
power budget is exceeded ports
will shut down from port 16 to
port 1.
Run the L2 Poestatus
maintenance command. Check
Layer 2 Switch programming.
Check device for fault.
Connection
failures: IP
trunks
IP trunks cannot work
through the WAN port.
Install a third-party router (default
gateway) and disable the WAN
port OR,
install a third-party router (default
gateway), change Network list to
include routes that will follow
default gateway and enable WAN
port.
Note: IP trunk will follow default
gateway (3rd party router).
Table 26: E2T Troubleshooting
Symptoms Probable cause Corrective Action
Loss of PC
network
connectivity via
IP phone
IP phone lost power.
IP phone reset via the
debug menu.
IP phone lost
connectivity ~ 10
minutes; then will
execute hard reset and
DHCP discovery.
Connection will be automatically
restored in 1 - 2 seconds.
Table 25: CXi Troubleshooting (continued)
Symptoms Probable cause Corrective Action
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