Programming instructions

205
Troubleshooting
If you still can’t find the problem, call Mitel Technical Support (see “Before
You Contact Technical Support” on page 179). Make sure you have the
following information on hand before calling:
 network diagram
 routeShow result
 PING test result between controller and IP Phone
 rmess verify result
 State xnet all result
Tip: There are several new L2 maintenance commands that are useful for
collecting details: l2_poe_satus; l2_stat_maclist; l2_stat_port;
l2_stat_spanning_tree; l2_stat_sw.