Programming instructions

11
Introduction
Create Telephone User Guides with ManualMaker
1. Log into Mitel OnLine.
2. Click Technical Support and then click Product Documentation.
3. Click ManualMaker.
4. Click the Help button for instructions on creating User Guides with
ManualMaker.
Access Your Mitel Options Password
You must obtain your Mitel Options Password through Mitel OnLine
(www.mitel.com). This password is required during a software upgrade or
installation procedure, so you MUST keep a proper record of it. A new
password is issued to you if you are purchasing new options. Before
attempting to upgrade software, to confirm a current password or to
purchase new options and receive a new password, call Mitel Customer
Service during normal business hours.
Contacting Mitel
Sending Feedback
If you have suggestions on how to improve this documentation, please
contact us at [e-mail].
Order Desk
You can reach the Order Desk at 1-800-796-4835.
Repair Department
You must get a Return of Merchandise Authorization (RMA) form from the
Repairs Department before sending equipment back to Mitel.
You can reach the Repairs Department at 1-888-222-6483.
Technical Support
Please contact Mitel Technical Support if you require technical assistance.
If you cannot resolve the problem by using the Troubleshooting chapter
(page 165), please collect the required information listed in the applicable
section(s) of the Troubleshooting chapter before calling Mitel Technical
Support.
You can reach Technical Support at 1-800-561-0860 or 1-613-592-2122.