Programming instructions

188
3300 ICP Technician’s Handbook
Audio File Downloads
Table 14: Audio File Downloads Troubleshooting
Symptom
Probable
Causes
Corrective Action
Audio File cannot
be located
Corrupted file Verify that the audio file is not corrupted.
Audio File is
rejected
Incorrect audio
file
specifications
Verify that the audio file meets the
required specifications (see System
Audio File Updates form in the System
Administration Tool).
System Greeting is
in the wrong
language
Incorrect
language file
downloaded
Download a file in the correct language
using the System Audio File Updated
form or Enterprise Manager.
System error log is
generated
Downloading
file when
system is
unavailable
Verify that you are not downloading a file
during a backup, restore or upgrade, or
while someone is recording the same
greeting from a telephone.