Programming instructions

187
Troubleshooting
If you still can’t fix the problem, call Technical Support. Make sure you
have the following information on hand before calling:
 Java plug-in version
 Maintenance PC username
 Maintenance PC IP address
 Location of identitydb.obj file on the Maintenance PC
 Logs from the Maintenance Port (RTC Shell).
Backup procedure
repeats on its own
Internet
Explorer
timeout
Execute timeout.reg or timeout_4.reg
from software CD/
Product_Support/Registry. (See
README_for_timeout_reg_files.doc in
Product_Support/Registry)
Database backup,
with voice mail
messages
included, fails
Lack of free
space in the db
partition
Determine the amount of free space in
the db partition and if there is enough
space for voice mail messages.
You can see the free space and required
space by entering commands in the RTC
window:
• dosFsShow “/vmail”
• debugVolInfo = 1
• debugVolInfo = 0
Refer to Troubleshooting Guide
04-2806-00011 for detailed instructions.
Table 13: Software Backup and Restore Troubleshooting
(continued)
Symptom
Probable
Causes
Corrective Action
(Page 2 of 2)