Programming instructions

186
3300 ICP Technician’s Handbook
Backup and Restore
Table 13: Software Backup and Restore Troubleshooting
Symptom
Probable
Causes
Corrective Action
Backup/restore
failure (only fail to
FTP files between
PC).
Note: If Java
Plug-in console
view is enabled,
you should see the
security warning.
Java version is
not correct. OR
higher version
of Java is
installed.
1. Verify that the correct version of Java
is installed (see “Install the Java
Plug-In” on page 93).
2. If another version is installed, remove
it, re-install the correct version, and
reboot the PC.
Backup/restore
applet is not
trusted
(identitydb.obj
not on PC).
1. Go to the Backup or Restore form in
System Administration Tool
(Maintenance and Diagnostics).
2. Click the link to download the
identitydb.obj file to the Maintenance
PC. Save the file in:
For Windows NT
:
WINNT/Profile/ <username>.
For Windows 2000:
Documents and Settings/<username>
Backup/restore
applet is not
trusted
(identitydb.obj
not in right
directory.
Verify the file is in the correct
<username> profile (the profile used to
log onto the PC).
Backup/restore
applet is not
trusted
(identitydb.obj
has wrong
extension).
Verify that the extension of the file is .obj
(not .obj.obj, or .obj.txt, or anything else).
Tip: Disable the Hide file extensions for
known file types option to see the
complete extension of the file. In the
folder window, select:
For Windows NT
: View/Options/View.
For Windows 2000
: Tools/Folder
Options/View.
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