Programming instructions

185
Troubleshooting
If you still can’t fix the problem, call Technical Support. Make sure you
have the following information on hand before calling:
 The controller’s VxWorks parameters (bootdevice, host file, inet on
ethernet, host IP address).
 The FTP site properties (home directory, IP address of FTP site, user
defined in user domain).
 The error message(s) in the RTC shell.
Downgrading to a Previous Software Release
If it becomes necessary to downgrade the system software:
• ensure that you have an off-board database backup that was created
in the software version that you are going back to
• use the “Installing System Software Manually” procedure on page 77.
Table 12: SysID or Password Error
Symptom Probable Causes Corrective Action
License and
Option Selection
error: “Password
does not match
the purchased
options you
selected”.
The System ID or
i-Button has not
been installed.
Install the SysID module or i-Button.
WARNING:YOU MAY NOT DOWNGRADE THE LX
CONTROLLER TO A SOFTWARE VERSION PRIOR TO
RELEASE 5.0. A DOWNGRADE WOULD RENDER THE
CONTROLLER INOPERABLE.