Programming instructions

184
3300 ICP Technician’s Handbook
FTP user (3300)
cannot log in FTP
server (by default,
the FTP user
defined in
Vxworks is ftp and
the password is
ftp).
1. Check the security tab of your FTP site
and ensure that your FTP site allows
“anonymous” connection.
2. Verify if there is an FTP username
defined in your FTP server's user
domain. If there is, ensure that the
username and password are correct,
OR delete the user from user domain in
order to allow “anonymous” login.
3. Confirm that the FTP user name and
password in Vxworks are ftp and ftp.
You may change them to match those
defined on your server's user domain (or
vice versa). Tip: You may ftp from a
computer into the FTP server and login
as user defined in Vxworks to confirm ftp
user can access FTP server
No network
connectivity
between your FTP
server and the
3300 controller
1. Ensure that your FTP server and the
controller are on the same subnet.
2. If not, verify if the gateway IP addresses
are defined, and that the router is able to
route between two subnets.
3. If you changed the IP address on the
FTP server, ensure that in “FTP site
properties” you select the corresponding
IP address on the FTP site tab.
Typically, “unassigned”.
4. Verify that the Host IP address in
Vxworks is pointing to your FTP server,
and bootdevice is set to motfcc.
Tips: To avoid troubleshooting router
related issue, you should connect your
FTP server directly to the controller (FTP
server and controller on the same
subnet).
The Firewall
application on the
FTP server is
running.
Disable the Firewall application.
Table 11: Software Installation and Upgrade Troubleshooting
(continued)
Error
message on
RTC shells
Probable Causes Corrective Action
(Page 2 of 2)