Programming instructions

183
Troubleshooting
Troubleshoot Software
Embedded System Management (ESM)
Installation and Upgrade
Table 10: ESM Troubleshooting
Symptom Probable Causes Corrective Action
ESM Tool does
not launch
Cookies are disabled
in Internet Explorer.
Enable cookies (see Internet
Explorer Online Help for more
information).
Proxy server is
enabled on your PC.
Disable proxy server in Internet
Explorer (Tools, Internet Options,
Connection, LAN settings).
Table 11: Software Installation and Upgrade Troubleshooting
Error
message on
RTC shells
Probable Causes Corrective Action
Fail to load file
Fail to log in
IIS/PWS/FTP
server is not
running or not
installed.
Go to your FTP site properties and re-start
FTP services (see “Network Configuration
Examples” on page 317 for information on
Windows 2000 FTP site properties). OR
Re-install your FTP server.
The installation
files are not in the
home directories
of the FTP server.
1. Check and identify the home directory of
your FTP site properties (default is
c:/inetpub/ftproot), and ensure that
boot_install, sysro.tar is there.
2. If the files are not there, run the
setup.exe again to ensure that all these
files are copied to this home directory
(not the 3300 directory).
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