Programming instructions

168
3300 ICP Technician’s Handbook
- IP Phone Boot Sequence (page 225)
- Checking the IP Phone Progress Display (page 230)
- IP Console (page 231)
IMPORTANT: Please see “Before You Contact Technical Support” on
page 179 before contacting Mitel Technical Support.
Troubleshooting Tools
Table 8 below lists the tools available to help you troubleshoot a 3300 ICP
system.
Tip: Maintenance and troubleshooting of your LAN/WAN network is the
responsibility of your network provider. Mitel Technical Support can help you
isolate minor network problems; Technical Support will escalate complex
network problem to Professional Services, a billable service.
Tip: For information on troubleshooting resiliency problems, refer to the
Mitel 3300 ICP Resiliency document on Mitel OnLine.
Table 8: Troubleshooting Tools
Tool Name Location Function Applies to
Alarms Detail
Form
System
Administration
Tool (Maintenance
and Diagnostics).
Provides the definition
and location of the
alarms.
3300 ICP
system.
Logs System
Administration
Tool (Maintenance
and Diagnostics).
Provides a history of the
software logs.
3300 ICP
software.
Device
Connectivity
Form
System
Administration
Tool (Maintenance
and Diagnostics)
Reports previous and
latest Layer 2 MAC and
port number.
IP Phones.
L2 STAT
commands
System
Administration
Tool (Maintenance
and Diagnostics)
Provides L2 switch ports
details: MAC address,
status, Spanning Tree
information
CXi and MXe
internal L2
switch.
IMAT Maintenance or
IMAT PC.
Allows you to load
databases on the NSU
PRI.
PRI/QSIG and
R2 NSUs.
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