TECHNICIAN’S HANDBOOK Release 7.
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents Chapter 1 : Introduction Purpose of this Handbook ..............................................................................................3 Symbols Used in the Handbook .....................................................................................3 Safety Instructions ..........................................................................................................3 Start Here Guide ......................................................................................
3300 ICP Technician’s Handbook Chapter 3 : Software Procedures Back Up a Database .......................................................................................................... 61 Restore a Database ........................................................................................................... 63 Upgrade/Install System Software ....................................................................................... 66 Software Upgrade Options .........................................
Table of Contents Replace Controller FRUs ..................................................................................................125 Hard Drive Replacement Overview ............................................................................125 LX, 100, 250, 700-User Hard Drive ............................................................................126 MX Hard Drive ............................................................................................................
3300 ICP Technician’s Handbook Chapter 5 : Troubleshooting About this Chapter ............................................................................................................ 167 Troubleshooting Tools ............................................................................................... 168 Using the Phone Debug Option ................................................................................. 170 Using the Dual Mode Phone Debug Option ............................................
Table of Contents View Logs ..........................................................................................................................237 Viewing Maintenance or Software Logs .....................................................................237 Collecting System Logs, Release 5.2 and Later .........................................................238 Collecting System Logs, Release 5.1 .........................................................................
3300 ICP Technician’s Handbook IP Phone Settings ...................................................................................................... 312 Telephone Programming Guide ................................................................................. 313 Appendix C : Typical Network Configurations Network Configuration Examples ..................................................................................... 317 Configuration 1: One DHCP Server per VLAN .................................
Table of Contents Encryption Support .....................................................................................................376 Set Compression ........................................................................................................376 Mitel IP Phone Power Consumption ...........................................................................377 Capacity ............................................................................................................................
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Chapter 1 Introduction
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Introduction Purpose of this Handbook This handbook provides instructions to install, upgrade, maintain and troubleshoot the Mitel® 3300 Integrated Communications Platform (ICP). This handbook is written for certified 3300 ICP technicians. For information on programming tasks, please refer to the System Administration Tool Help system. Symbols Used in the Handbook Tip: Provides additional information you should know about a topic. Time: Indicates the time it takes to complete a procedure.
3300 ICP Technician’s Handbook Start Here Guide What You Received Options sheet with password from Mitel OnLine (see page 11) 3300 ICP Controller Hard drive System ID module or System i-Button Software CD-ROM NSU, ASU (optional) Set of feet, rack ears, and screws for each unit Review your purchase order for other, optional, components.
Introduction Installation Checklist Obtain your options and password from Mitel OnLine Complete the Installation Planner Appendix (see page 295) Install controller hardware (see page 15) Connect maintenance PC to Controller (see page 22) Power up the Controller (see page 22) Launch the System Administration Tool (see page 8) Program the License and Options Selection (see page 25) Perform a DBMS Save (see page 25) Set the Date and Time (see page 26) Program the Controller modules (see pa
3300 ICP Technician’s Handbook About the 3300 ICP The 3300 ICP is a Voice over IP solution that delivers voice capabilities and features to the enterprise.
Introduction • IP Phone Analyzer collects performance information about the IP devices connected to the 3300 ICP. You can use one PC to monitor the debug and status information of IP phones (see page 248). • OPS Manager enables you to control the maintenance and operation of a network of elements.
3300 ICP Technician’s Handbook Launching the Programming Tools Embedded System Management Tools To log into one of the ESM tools: 1. Launch a browser and go to the URL of the 3300 Controller https:///main.htm ( is the name or IP address assigned to the Controller if no DNS is available). Refer to “Setting the Controller RTC IP address (for Release 6.0 and later)” on page 27 or “Setting the Controller RTC IP address (prior to Release 6.0)” on page 28. 2.
Introduction Software Installer Tool To launch the Software Installer Tool: • On the Start menu, point to Programs, and click Mitel 3300 ICP Software Installer Tool. IP Phone Analyzer To launch the IP Phone Analyzer: • On the Start menu, point to Programs, and click Mitel IP Phone Analyzer (see page 248 for details).
3300 ICP Technician’s Handbook • Online Help - System Administration Tool Online Help - Group Administration Tool Embedded Help - Desktop Tool Embedded Help - IMAT Online Help - IP Phone Analyzer Online Help - Software Installer Tool Online Help - OPS Manager Online Help Tip: In the software application (System Administration Tool, IMAT, etc.), click the Help link or button to access the tool’s Online Help.
Introduction Create Telephone User Guides with ManualMaker 1. Log into Mitel OnLine. 2. Click Technical Support and then click Product Documentation. 3. Click ManualMaker. 4. Click the Help button for instructions on creating User Guides with ManualMaker. Access Your Mitel Options Password You must obtain your Mitel Options Password through Mitel OnLine (www.mitel.com). This password is required during a software upgrade or installation procedure, so you MUST keep a proper record of it.
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Chapter 2 Installation
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Installation Install Controller Components This chapter contains instructions on how to install a 3300 ICP. For information on upgrading and replacing components, see page 104. In the following illustrations, the components listed in bold text are installed in the factory (Release 7.0 and later). If you receive a CX/CXi/MXe and those identified components are not installed, refer to Chapter 4 on page 95 for installation instructions.
3300 ICP Technician’s Handbook Hard Drive or RAID Analog Main Board Clock Module Slot 6 DSP or Echo Canceller Slot 1 FIM, T1/E1, BRI Slot 2 FIM, T1/E1, BRI PSU 2 PSU 1 Slot 5 DSP or Echo Canceller Slot 3 FIM, DSP, T1/E1, BRI i-Button Slot 4 FIM, DSP, T1/E1, BRI Figure 3: Slot Locations for the MXe Controller Hard Drive Analog Main Board Analog Option Board Power Supply (optional) Clock Module Slot 1 Combo (T1/E1, DSP, Echo), BRI Slot 2 Combo (T1/E1, DSP, Echo), BRI i-Button Slot 3 DSP 16
Power Supply Installation SysID Slot 1 FIM, T1/E1, or BRI Slot 2 FIM, T1/E1, or BRI Slot 3 DSP or BRI Slot 4 DSP Figure 6: Slot Locations for 100-User Controller Read the Safety Instructions before performing the procedures in this chapter (see “Safety Instructions” on page 3). CAUTION: To prevent ESD damage to the equipment: (1) Ensure that the system is grounded before you install a card. (2) Whenever you handle cards, wear an anti-static strap (always attach the wrist strap from the cabinet).
3300 ICP Technician’s Handbook Controller Component Options Table 1: Controller Component and Upgrade Options 3001 Processor speed 450 266 100 250 700 MX LX MXe5 CX4 CIM √ √ √ √ √ √ — FIM (page 104) √ √ √ √ √ √ — DSP (page 105) √ √2 √2 √ √ √ √ T1/E1 (page 110) √ √ √ √ √ √ — BRI (page 110) √ √ √ √ √ √ √ T1/E1 Combo (page 111) √ √ √ √ √ √ √ AMB (page 136) — — — — — √ √ AOB (page 114) — — — — — — √ AMB (page 134) — — — √ — — —
Installation Hard Drive CAUTION: If you move a programmed hard drive from one controller type to another (for example, an MX system to an LX or CX system), you MUST manually install the software (see page 77) and restore the database. A new hard drive purchased from Mitel is configured for installation in any system. Tip: The CX/CXi/MXe controllers are shipped with the hard drive installed.
3300 ICP Technician’s Handbook 5. Connect the power and ribbon cables to the corresponding connectors on the hard drive. 6. Insert the hard drive. 7. Secure the hard drive to the controller using the screws provided. System ID Module Tip: The CX/CXi/MXe controllers are shipped with the i-Button installed. If you receive a CX/CXi/MXe and the i-Button is not installed, refer to page 133 for installation instructions. To install a SysID module in a LX/MX/100/250/700-user controller: 1.
Installation - loosely enough that the frame mounting bracket can be dropped into position, resting on the screw thread (see Figure 7). 3. Position the MXe on the frame, resting the MXe mounting brackets on the frame mounting screw thread. - The MXe will rest on those screws while the remaining screws are installed. 4. Install two more screws on each side of the frame, in the 3rd and 6th hole positions. 5. Tighten all six of the mounting screws. CAUTION: Remove the MXe from the rack in reverse order.
3300 ICP Technician’s Handbook Connecting the Maintenance PC to the Controller 1. Connect an RS-232 straight DTE male to female serial cable between the controller’s Maintenance port and the PC’s serial port (cable not provided). 2. Program the PC’s serial port (from the communication program) with the following settings: - Baud Rate: 9600 - Data Bits: 8 - Parity: None - Stop Bits: 1 - Flow Control: None 3.
Installation Requirements for AMC Connection Connecting to the Application Management Center (AMC) Server requires specific settings for the Software Installer Tool and the 3300 System Administration Tool. Software Installer (SI) Tool Requirements The PC that is running the SI Tool has the following network requirements: 1. DNS Name Resolution: Because the SI win32sync client performs a name lookup on “register.mitel-amc.com”, the SI host PC needs to be properly configured for DNS name resolution. 2.
3300 ICP Technician’s Handbook 2. TCP/IP Source Port on the ICP: The MiSync client will connect to TCP port 443 (https) on the AMC. If the ICP is behind a firewall, the firewall must allow TCP connections from the ICP to TCP port 443 on the AMC. 3. ICP behind an HTTP Proxy Server: The MiSync client uses HTTPS to communicate with the AMC. The HTTP/1.1 CONNECT method is the standard used by proxy servers to proxy HTTPS. There should be no extra configuration work required.
Installation Basic Programming and Data Save Programming the License and Option Selection Form Tip: Installations and upgrades require a new purchased-options password from the Mitel Application Management Center (AMC). If you use the old password, an error message is displayed. Tip: Before you make any changes to Configuration Options, after entering the Mitel Options Password and programming the database, ensure that you have a system backup. To select licenses and options prior to software release 6.
3300 ICP Technician’s Handbook To automatically select licenses and options for release 6.0 and later: 1. Complete the System IP Configuration form to enable the Primary and Secondary DNS Servers to establish a connection with the Application Management Center (AMC) Server (see "Requirements for AMC Connection" on page 23). Tip: The PC that is running the Software Installer Tool has networking requirements that must be met to establish a connection with the AMC.
Installation 3. Select the module in the drop-down list. Choose Dual FIM, Dual Framer, Quad BRI Framer, or T1/E1 Combo. 4. If you have installed Framer or Combo modules, refer to “Program Embedded PRI/Q.SIG Trunks”, “Program T1/D4 Trunks”, or “Program Embedded BRI Trunks” in the Online Help for information. 5. Power down the controller (see page 99).
3300 ICP Technician’s Handbook Setting the Controller RTC IP address (prior to Release 6.0) Tip: The Maintenance PC must be on the same subnet as the controller. 1. Start the communication program on the Maintenance PC. 2. Power up the controller (see page 22). 3. Press the Reset button on the controller (use a small non-metallic pointed object). 4. The communication program will instruct you to Press to stop auto-boot AFTER countdown starts (Release 5.
Installation Programming DHCP Programming the Controller DHCP Server Settings (prior to Rls 7.0) For additional information on programming DHCP settings for the 3300 ICP, refer to the System Administration Tool Online Help. To use an external DHCP Server, do not enable the internal DHCP server and refer to “Configuring External DHCP Settings for E2T” on page 307 for instructions. Tip: You may need to change the IP address of your PC to match your customers network. 1.
3300 ICP Technician’s Handbook - 133 Priority, integer value of 1-6 (Optional. Required if a voice VLAN is in use. For external server use Hex LONG; for internal server use decimal value of 1-6) - 134 Diffserv Code Point, integer value If there are 5230 IP Appliances, create the following options: - 6 DNS Server, IP address format - 44 NetBIOS Name Server, IP address format 6. In the DHCP Options form, for a cluster environment, program IP Console (if any) with a static IP Address.
Installation Programming the Controller DHCP Server Settings (for Release 7.0 and later) Note: DHCP options 128-133 used to configure Mitel IP endpoints have been reclassified as public options by the Internet Engineering Task Force (see RFC 2133 and RFC 3925). To comply with the change, Mitel recommends using either option 43 or 125, depending on the server's ability to support them and on administrator preference. (The embedded server supports both options with 125 as the factory-programmed default.
3300 ICP Technician’s Handbook Tip: The following IP addresses are reserved to provide backward compatability for legacy AMBs and ASUs: 192.168.10.1 to 192.168.10.15 through 192.168.13.1 to 192.168.13.15 The ASU II and legacy AMBs and ASUs with upgraded firmware use the following reserved addresses: 169.254.10.0 to 169.254.10.15 through 169.254.19.0 to 169.254.19.15 5. In the DHCP Options form, program the options listed in Table 78 on page 301 for the scope you just programmed.
Installation If a different router is need for any IP Consoles, repeat step 6 for Option 3 and set the Value to the IP address of the router. 7. In the DHCP Lease Viewer form, ensure that there is no DHCP IP Address Lease for the IP Console MAC Addresses. If there is, delete it and then power off and power on the device. 8. In the DHCP Server form, enable the internal DHCP server. To use an alternative DHCP server (see page 307 and page 308): 1. In the DHCP Server form, disable the internal DHCP server. 2.
3300 ICP Technician’s Handbook 1. Set up the central DHCP Server with the following options: - 130 MITEL IP PHONE, string value - 132 VLAN ID - 133 Priority, value of 1-6 - 134 Diffserv Code Point, integer value 2. Set up the 3300 ICP DHCP Server with the following options: - 128 TFTP IP address format - 129 RTC IP address format - 130 MITEL IP PHONE, string value - 132 VLAN ID - 133 Priority, value of 1-6 - 134 Diffserv Code Point, integer value 3.
Installation Configuring the Layer 2 Switch The 3300 ICP requires a Layer 2 switch between its controller and the network. The internal Layer 2 switch in the CXi and MXe must be programmed with an IP Address in the same subnet as the RTC IP Address, or the switch will not operate properly. Do this by completing the System IP Configuration form, and then reboot the system. Note: The 16 10/100 Mbps ports are disabled on the CXi during bootup; likewise, the right-side Gigabit port on the MXe.
3300 ICP Technician’s Handbook Install Units This section contains detailed information on installing and configuring the Network Services Unit, Analog Services Unit, Peripheral Cabinet, SUPERSET HUB, and Digital Services Unit (DSU) for the 3300 ICP. CAUTION: Provide a permanent ground for all controllers and units, through the ground connection on each cabinet. This section also contains information on configuring embedded analog on the MX, MXe, and CX/CXi controllers.
Installation 3. Set the Message Link DIP switch to the appropriate position. See page 267 for the location of the Message Link switch and Table 52 on page 268 for settings. 4. Connect a fiber optic cable between the NSU and the controller FIMs. 5. If you are installing a secondary NSU, connect a crossover CAT 5 cable between CIM 1 of the secondary NSU and CIM 2 of the primary NSU (see Table 55 on page 269 for CIM pinout, and Table 52 on page 268 for message link dip switch settings). 6.
3300 ICP Technician’s Handbook 3. Connect the BRI NSU to the ISDN devices using a 25-pair cable. See Table 60 on page 272 for the pinout. 4. Connect the BRI NSU to the maintenance PC: a. Connect the RS-232 port (RJ-45 connector) on the BRI NSU to a serial port on the PC. b. Set up the communications program on COM port 1 or 2 with the following parameters: - Baud Rate: 9600 - Data Bits: 8 - Parity: None - Stop Bits: 1 - Flow Control: XON/XOFF - Character Set: ASCII 5. Connect power to the BRI NSU. 6.
Installation Tip: The 3300 Universal ASU can be located up to 30 meters (100 feet) away from the controller. The interface uses a single standard 8-pin modular jack consisting of 2 balanced signal pairs, and is located on the front of the unit. 3. Complete telephony cabling for the ASU (see Table 64 on page 276). 4. Complete the Music on Hold and Paging cabling if required. For the Universal ASU, see Table 66 and Table 67 on page 277. 5. Connect power to the ASU.
3300 ICP Technician’s Handbook Tip: Verify, in the System Administration Tool, that 3300 Embedded Analog or 3300 Expanded Analog appears as the Installed Type in the Analog Services Unit Configuration form. 4. Using the System Administration Tool, program the analog settings on the controller. Refer to the System Administration Tool Online Help for information. Tip: The ONS circuits provide positive disconnect for support of applications such as door phones.
Installation CAUTION: Do NOT apply power to the peripheral cabinet until you have installed the ground cable. 5. Connect an external ground to the ground terminal on the rear panel of the peripheral cabinet. Refer to the Safety Instructions for detailed grounding requirements. These instructions are packaged with each system. 6. Remove the peripheral cabinet front panel (see “Removing/Replacing the Front Panel of a Peripheral Cabinet or DSU” on page 142).
3300 ICP Technician’s Handbook Connecting the Fiber Cable to the Peripheral Cabinet The fiber optic cable connects the FIM in the controller to the FIM in the peripheral cabinet. To connect the fiber optic cable to the FIM in the peripheral cabinet: 1. Route the fiber optic cable through the cable port at the rear of the peripheral cabinet into the cabinet. Extend the fiber cable approximately one foot (30 cm) beyond the front of the cabinet. 2.
Installation 5. Plug the external power cable from the AC commercial power supply into the power input plug on the power distribution unit (PDU). 6. Disconnect the protective earth wire from the protective earth ground stud on the rear of the cabinet. 7. Using a digital multimeter, measure the AC potential between the protective earth wire (building ground) and the protective earth ground stud. A voltage reading of less than 1 Vac is acceptable.
3300 ICP Technician’s Handbook 2. Ensure that the switch on the power converter faceplate is set to off (0). 3. Slide the power converter into slots 13 through 15. 4. Push the upper and lower latches away from you until they are vertical and the power converter is locked in place. Figure 8: Peripheral Cabinet AC Power Cord Access 5. Plug the internal AC power cord from the power distribution unit (PDU) into the power converter through the access cutout in the backplane. 6.
Installation 3. Slide the peripheral switch controller card into slot 16 (see “Peripheral Cabinet Card Layout” on page 280 for slot locations). 4. Slide the other peripheral interface cards into their appropriate slots. 5. Push the upper and lower latches away from you until they are vertical and the cards are locked in place.
3300 ICP Technician’s Handbook To install the peripheral slot FIM carrier: 1. Attach an anti-static wrist strap. 2. Unpack the peripheral slot FIM carrier and inspect it to ensure that it is not damaged. 3. Remove the peripheral cabinet front and rear panels. 4. Slide the peripheral slot FIM carrier part-way into the first available slot from the right. 5. Remove the black plastic dust caps from the fiber optic cable connectors and from the connector ferrules on the faceplate of the FIM. 6.
Installation 4. Remove the black plastic dust caps from the fiber optic cables and the connector ferrules on the unit. 5. Connect the fiber optic cables from the peripheral slot FIM carrier in the peripheral cabinet to the connectors on the SUPERSET HUB unit. 6. Connect the RJ-45 connectors to the UTP distribution panel according to the building wiring plan. 7. Connect the power cable to a convenient wall socket.
3300 ICP Technician’s Handbook To install a DSU: 1. Unpack and position the DSU node. 2. Check the card layout (see page 48). 3. Connect the fiber cable to the node (see page 49). 4. Install the interface assemblies (see page 49). 5. Install the DSU cards (see page 50). Unpack and Position the DSU Node To unpack and position the DSU node: CAUTION: Do not open or unpack any printed circuit board cartons at this time. 1. Open the DSU node carton. 2.
Installation Connect the Fiber Cable to the DSU Node The fiber optic cable connects the FIMs in the controller to the FIMs in the DSU node. To connect the fiber optic cable to the FIM in the DSU node: 1. Route the fiber optic cable through the cable port at the rear of the DSU cabinet. Extend the fiber cable approximately 1 ft (30 cm) beyond the front of the cabinet. 2. Install a short piece of nylon spiral wrap over the cable at the point where the cable exits the rear of the cabinet. 3.
3300 ICP Technician’s Handbook Tip: When you are facing the rear panel, the DSU box slots (from right to left) correspond to DSU slots 2 through 5. 5. Remove the cover plate from the selected slot by removing the two screws that hold the plate in place. 6. If the interface assembly has an extension bracket, mount the interface assembly extension bracket on the selected slot using the screws that secured the cover plate.
Installation Install Telephones and Peripherals This section contains information on installing telephone sets, consoles, and other peripherals. The 3300 ICP supports a number of IP, DNI, analog and wireless phones, as well as conference units, programmable key modules, and attendant consoles. The CX and CXi controllers support IP and analog phones. If you have a peripheral cabinet with analog/DNIC phones connected to it, program those telephones using the System Administration Tool.
3300 ICP Technician’s Handbook Installing Line Interface Modules The Line Interface Module (LIM) provides analog operation to the 5220 IP Phone (Dual Mode), 5224 IP Phone, 5235 IP Phone, 5330 IP Phone, or 5340 IP Phone in the event of an IP connection failure. Follow the instructions in the Installation Guide that is included in the module package to install a Line Interface Module. Refer to “Program Emergency Services for a Line Interface Module” in the System Administration Tool Help.
Installation Register an IP Device 1. Connect the IP device to an RJ-45 Ethernet port on the LAN. For the CXi, connect to a controller Ethernet port. 2. Provide power to the IP device (refer to the Hardware Technical Reference Manual at Mitel OnLine for power option information). 3. Press * during power-up (to clear any PIN number in memory). 4. Type the PIN number at the prompt on the IP device. Prompts are: - non-display IP Phones: solid message light.
3300 ICP Technician’s Handbook Setting Static IP Address on IP Display Set The customer may prefer to assign static IP addresses to IP sets rather than using dynamic IP addressing. You cannot set static IP addresses on non-display sets. To set static IP address on the IP telephones: 1. Plug the set cable and power into the set while holding down the Volume Up key for 3 seconds to display Set Static IP (Yes #/No *). 2. At the STATIC IP SETUP MODE.
Installation 12. At INPUT DNS ADDRESS, you MUST enter the IP address of the server that will be used during Web browsing to resolve host names into IP addresses. Skipping this field will prevent the phone from booting. If you do not have a DNS server, enter any IP address value (for example 10.30.32.3). 13.
3300 ICP Technician’s Handbook Program Music on Hold in the System Administration Tool: • System Audio Files Update - download a WAV file (µ-law (G.
Installation Installing a DNIC Music on Hold/Paging Unit (DMP) Tip: To reduce the risk of hum or other interference, you should install the DMP close to the music source or paging amplifier and keep the cables to and from the unit as short as possible. If "none" balanced input or output equipment is used, you may need a balancing transformer (not supplied by Mitel). To install DNIC Music on Hold (not supported on the CX/CXi): 1. Install a DNI line card in a peripheral card slot. 2.
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Chapter 3 Software Procedures
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Software Procedures Back Up a Database Tip: It is very important to maintain current database backups; backups should be done on a regular basis. Tip: Many of the following procedures assume that you have voice mail. If you don’t have voice mail, please disregard voice mail-related steps.
3300 ICP Technician’s Handbook 6. Select the check box for Call History records and/or Voice mail messages if you want them included in your backup. Each addition can increase the backup time noticeably. 7. Click Start Backup. System will display progress and then a backup complete message. Tip: To perform a backup, your current user account on the computer must have Java™ Plug-in version 1.4.2_06 or later installed.
Software Procedures Restore a Database Use this procedure to restore a previously saved database. Tip: The system does not allow you to log in during the restore and reset period. Once the system has completed the restore and reset, you should see "deleting/ipservicesdb.tar" in the RTC. This is a good indication that you can log back in to the System Administration Tool. CAUTION: You must reboot the controller after restoring a database. Service will be LOST during this reboot.
3300 ICP Technician’s Handbook 3. Type the location of the database that is being restored, or use the browse facility. 4. Click Yes if you want to include Hotel/Motel wake up information in the restore. 5. Prior to Rls 5.1 UR 1:Choose the Dimension Selections (see page 83) - accept Use Dimension Selections from backup file OR - click Use Current Dimension Selections if you are restoring the database after programming new Dimension Selection information. 6. Click Start Restore.
Software Procedures 1. Verify that none of the NSUs are loading. If they are, wait until they have finished loading. To verify that L0/L1 LEDs are not marching, see “Universal NSU LED States” on page 347 and “R2 NSU LED States” on page 348. 2. Log into ESM (using the customer’s username and password), then click System Administration Tool and select Maintenance Commands. 3.
3300 ICP Technician’s Handbook Upgrade/Install System Software Use the Mitel 3300 ICP Software Installer Tool (latest release) to install or upgrade software or to install a software patch. Tip: Upgrading to a larger controller or to a faster processor means the replacement of the controller. For example, you cannot upgrade a controller from 300 MHz to 450 MHz, or convert a CX controller to an MX controller.
Software Procedures Tip: Before installing new 3300 ICP software, read the RN for the software you are installing (see “3300 ICP Documentation” on page 9). Verify if any other software/firmware components of the 3300 ICP needs to be upgraded to work with the new software. CAUTION: If you decrease the number of IP User Licenses or IP Device Licenses, after saving the change, you must perform a backup and restore.
3300 ICP Technician’s Handbook Table 3: Maximum Elements Change or Flexed Dimension Selection (continued) Elements / Dimensions From To Software Installer Tool Notes 30 or 60 / default or Flexed Dimension Selection 250 / default Install See “To upgrade and change to a default dimension:” on page 83. Use the existing Dimension Selections. If changing from Flexed Dimensions, it is possible that data may be lost. 30 or 60 / Flexed Dimension Selection 250 / Flexed Dimension Selection Install only.
Software Procedures Restore Issue - Music on Hold file size If you restore a pre-Release 6.0 database, with an embedded music on hold file larger than 8 MB (for the MX/LX) or 16 MB (for the LX 512 MB), the file is moved to a temp location and disabled. The following error log is generated: Embedded System Music On Hold Audio source file size exceeds allocated space. It has been disabled and placed in a temporary location: db/temp/system_music_on_hold_tmp.
3300 ICP Technician’s Handbook Tip: Ports required by the Software Installer Tool and Audio File Manager: Prior to Release 7.0 - port 2002 and ports 49500-49549 Release 7.0 and later - port 443. To install the ICP Software Installer Tool: 1. Insert the 3300 ICP software CD-ROM into the Installer PC’s CD drive. 2. Open the Tools folder, then the Software Installer folder. 3. Double-click the Setup.exe file. Follow the prompts to install the Tool. To launch the ICP Software Installer Tool: 1.
Software Procedures 5. Click Next. Time: The system takes approximately 10 minutes to copy the files. 6. Ensure that the Read manual instructions to complete the installation check box is selected, and click Finish. The README file opens. Installing System Software on the Controller CAUTION: If you have a Universal NSU with a PRI database, you must convert that database before you begin the install (see “Converting a PRI Database on a Universal NSU” on page 76).
3300 ICP Technician’s Handbook 8. Enter the Purchased Options, Password, and Configuration Options from your Mitel Options sheet. 9. Click Next. 10. Click Start on the Installation In Progress screen. Time: This process takes approximately 45 minutes. Upgrading System Software Time: This process will take approximately 1 to 2 hours including the backup, restore, and reboot. CAUTION: If you have a Universal NSU with a PRI database, you may need to convert that database before you begin the upgrade.
Software Procedures Note: If you intend to rely on LLDP VLAN Discovery in the network, you must first upgrade the 3300 ICP to Release 7.0 or later and upgrade the IP Phone firmware to version 2.0.0.18 or later. Note: LLDP-MED non-compliant telephones cannot use LLDP for VLAN discovery. They must use DHCP VLAN discovery.
3300 ICP Technician’s Handbook Tip: If the system includes IP DECT wireless phones, reboot each Open Mobility Manager (OMM) in the IP DECT system after the upgrade. Refer to the IP DECT Technical Manual for instructions. When you reboot the OMMs, the Radio Fixed Parts (RFPs) will obtain the latest firmware (iprfp.bin file) from the 3300 ICP controller. 12. After the upgrade, follow the instructions below to reprogram the DHCP server(s) to use the new DHCP options.
Software Procedures 3. Ensure that the TFTP server pointed to by option 128 corresponds to a server (possibly an upgraded ICP) that contains the new IP Phone software loads. 4. On the DHCP server(s), create a global scope corresponding to option 60 or option 124 (as selected above). Repeat for each sub-scope (if any). 5. On DHCP server(s) define option 43 or option 125 (as selected above) for each newly created scope.
3300 ICP Technician’s Handbook Converting a PRI Database on a Universal NSU To convert a Universal NSU PRI database: 1. Install the IMAT that is on the 3300 software CD-ROM (see page 88). 2. Launch the new IMAT and connect to the Universal NSU. 3. Load the database from your previous IMAT backup. 4. Select PRI 8.2 or NSU 1.4 for your new database version. 5. Convert the database and then save the new database into the NSU. 6. Return to step 2 of the upgrade procedure (see page 72).
Software Procedures 4. Click Configure. The Patch Definition Screen appears. 5. Click Apply Patch. 6. Specify the path of the patch source by typing a path in the text box or clicking the Browse button and navigating to a path. 7. Choose to reboot immediately or to reboot manually later. You must reboot your system for the patch installation to take effect. 8. Click Next to view the FTP validation dialog box. This will test the FTP connection credentials.
3300 ICP Technician’s Handbook Steps 16-20: Perform the Maintenance Checks (page 82). Steps 21-22: Upgrade IP phones and force lease renewals (page 82). Tip: Ensure that no one else makes changes to the database once you’ve backed up the database. Any changes not included in your backup will be lost when the system is restored. Tip: If a Security Information Warning pop-up window appears during this procedure, click Yes to continue.
Software Procedures Install the Software on the FTP Server 4. Refer to “Installing System Software on the FTP Server” on page 70, Step 1 through Step 6. Reboot the Controller 5. Launch your VT100 emulator communications program. 6. Type appShutdown, and press ENTER. The controller reboots. 7. The communication program will instruct you to Press to stop auto-boot AFTER countdown starts (Release 5.2 and later) or Press any key to stop auto-boot (prior to Release 5.2).
3300 ICP Technician’s Handbook Table 4: VxWorks Settings Prompt boot device Value Note motfcc Boot device is Network. processor number 0 Not used. host name bootHost file name Boot_Install Boot location and file name. inet on ethernet (e) IP address and subnet mask (hex) for controller RTC (for example, 134.199.63.11:ffffff00). Obtain it from your IT administrator. inet on backplane (b) host inet (h) IP address of Installer PC. Used for software upgrades.
Software Procedures Log into the 3300 ICP ESM 11. Launch Internet Explorer, and type the IP address of the controller (for example, http://
3300 ICP Technician’s Handbook Perform the Maintenance Checks Tip: Complete the following Maintenance Checks only after a restore. CAUTION: Do not reset system components while executing the following checks. 15. Verify that none of the NSUs is loading. If they are, wait until they have finished loading (L0/L1 LEDs are not marching). 16. When the system has finished resetting, log back into ESM. 17. In the All forms (alphabetical) list, click Maintenance Commands. 18.
Software Procedures Upgrading/Installing with Maximum Elements Change The following options have some impacts to the upgrade/install procedure that you need to be aware of: To upgrade and change to a default dimension: • 30/60 maximum elements per cluster (with default or flexed dimensions) to 250 maximum elements(with default dimensions) • 250 maximum elements per cluster (with default dimensions) to 30/60 maximum elements per cluster (with default dimensions) 1. Back up the database (see page 61). 2.
3300 ICP Technician’s Handbook 4. Complete the remaining steps in this procedure using the System Administration Tool. Log into ESM using the customer’s username and password (see page 8), then click System Administration Tool. 5. Program Dimension Selections to modify Dimension 19. If you had flexed dimension 17, program Dimension Selections using the printed dimensions from step 2 (see Change the Resource Dimension in the online help for details). 6. Reboot the controller (see page 99). 7.
Software Procedures - Configure to configure the License and Options - DO NOT select Restore 8. Click Next to launch the License and Option Selection screen. 9. Click Next to accept options without modification. DO NOT change the Maximum Elements. 10. Click Next. 11. Click Start on the Installation In Progress screen. Time: This process takes approximately 45 minutes. 12. After the installation is complete, log into the System Administration Tool. 13.
3300 ICP Technician’s Handbook Programming Overview Optional: use the ICP Software Installer Tool to restore a saved database or, from 3300 Release 7.0 UR1, to migrate a database (from SX-2000 LIGHT, SX-2000 MicroLIGHT, 3200 ICP, or 3800 WAG systems). Prior to Release 7.0 UR1, use the 3300 Configuration Tool to migrate a database from legacy systems. Refer to the ICP Software Installer help system for programming information. Use the System Administration Tool to program the 3300 ICP.
Software Procedures Install 6000 MAS Software You will need this procedure only if you have to replace the Application Processor Card (APC) hard drive. When you purchase the APC, with it’s hard drive, the 6000 Managed Application Server (MAS) software is already on the hard drive. Refer to “APC Hard Drive (CXi)” on page 121 to install the hard drive. To install the 6000 MAS software: 1.
3300 ICP Technician’s Handbook Install and Use IMAT The ISDN Maintenance and Administration Tool (IMAT) software is used to program PRI and R2 cards and Network Services Units. IMAT is also used to install PRI card and R2 card software. Tip: IMAT is not applicable for the CX and CXi controllers. Tip: IMAT is not needed to program Embedded PRI, T1/D4, and QSIG (dual T1/E1 framer module or T1/E1 combo module in the controller). Tip: You must have IMAT software version 7.3 or greater to use with Release 4.
Software Procedures To program the IP address that IMAT will access: 1. Program the PC’s serial port with a baud rate of 38400. 2. Connect the IMAT PC to the NSU serial port. 3. Establish a terminal session with the NSU card. 4. Reboot the NSU. 5. Press any key during auto-boot to halt the boot process. 6. At the [MC269AA Boot]-: prompt enter C. 7. Change the boot parameters, inet on ethernet (e) : 192.168.1.1:ffffff00 and for gateway inet (g) : 192.168.1.
3300 ICP Technician’s Handbook Using IMAT For more information, refer to the IMAT online help. To log onto an IMAT computer: 1. Launch IMAT from the Start menu or the desktop (ignore any message about username configuration error). 2. On the File menu, select Connect to Remote Site. 3. Click to select Ethernet Network Card in the Connection Medium field. To exit the IMAT application: 1. Save any open databases. 2. On the File menu, click Exit.
Software Procedures 9. Click Next to select the NT Direct Connection. 10. Select COM 1 or COM 2, and then click Next. 11. Click Finish. 12. In the Modem Properties window, select NT Direct Connection, then click Properties. 13.
3300 ICP Technician’s Handbook Tip: If you are creating a direct connection, make sure NT Direct Connection is listed in the drop-down list in the Make a New Connection window. 4. Enter an Area Code and Telephone Number and select a Country Code from the drop-down list. Click Next. Click Finish. 5. Right-click your new connection icon and click Properties. 6. Click Configure.
Software Procedures Install the Java Plug-In The Java plug-in comes with the 3300 ICP software and must be installed on the Installer PC for every user profile. During backup/restore procedures, the software detects whether the proper version of Java Plug-in has been installed. If not, it will prompt you to install the correct version with the installation wizard. You need Java version 1.4.2_06 for 3300 ICP Release 4.0 and later. The identitydb.
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Chapter 4 Upgrades and FRUs
3300 ICP Technician’s Handbook 96
Upgrades and FRUs About this Chapter This chapter contains the following sections: • “Upgrade a 3300 ICP” on page 98 • “Add or Replace Controller FRUs” on page 104 • “Add Controller FRUs” on page 116 • “Replace Controller FRUs” on page 125 • “Install ASU II FRUs” on page 141 • “Install Peripheral Cabinet FRUs” on page 142 • “Install Digital Service Unit FRUs” on page 151 • “Install SUPERSET HUB FRUs” on page 161 • “Migrate an SX-2000 PBX” on page 162.
3300 ICP Technician’s Handbook Safety Considerations WARNING: READ THE SAFETY INSTRUCTIONS BEFORE PERFORMING THE PROCEDURES IN THIS CHAPTER (SEE “SAFETY INSTRUCTIONS” ON PAGE 3). WARNING: FAILURE TO FOLLOW ALL INSTRUCTIONS MAY PRESENT A RISK OF ELECTRICAL SHOCK. CAUTION: To prevent ESD damage to the equipment: (1) Ensure that the system is grounded before you install a card. (2) Whenever you handle cards, wear an anti-static strap (always attach the wrist strap from the cabinet).
Upgrades and FRUs Power Down the Controller To power down the controller, Release 7.0 and later: 1. In the System Administration Tool, navigate to Maintenance Commands. 2. Enter the Shutdown command. 3. Remove power: - for the MXe, set both power switches to OFF - for all other controllers, remove the power cord. To power down the controller, prior to Release 7.0: 1. Type appShutdown at the RTC shell. 2.
3300 ICP Technician’s Handbook 3. Remove the controller from the rack (if applicable) and place it on a suitable work area. 4. Remove the front faceplate (clip it off). 5. Turn the controller over gently, keeping the front panel facing forward. 6. Remove the two screws from the underside of the controller. 7. Turn the controller the right side up and rotate it until the back panel unit is facing you. 8. Remove the two screws from the back panel. 9.
Upgrades and FRUs 4. Remove the four screws from the top of the controller. 5. Slide the cover back and tilt up to remove. To install the MX/100-user controller cover: 1. Tilt and slide the cover forward under the front faceplate. 2. Secure the four screws on the top of the unit. 3. Reinstall the controller into the rack (if applicable). 4. Reconnect all cables. 5. Power on the unit. Removing/Replacing CX/CXi/MXe Controller Cover To remove the CX/CXi and MXe controller cover: 1.
3300 ICP Technician’s Handbook To install the CX/CXi and MXe controller cover: 1. Turn the controller until the front panel is facing forward. 2. Align the pins inside the cover with the corresponding slots on the controller, and then, with the cover about half an inch from the back, lower the cover to seat it. 3. Slide the cover toward the back of the controller as far as it will go. 4. Tighten the screw on the back panel. 5. Reinstall the controller into the rack (if applicable). 6. Reconnect all cables.
Upgrades and FRUs Upgrading to a 700-User Controller You can increase the capacity of a 250-user controller to that of a 700-user controller by adding the following modules: • One DSP module for telecom support (21061/21161 based). • One Dual FIM module. • One 64-Channel echo canceller. Tip: A second 64-channel echo canceller can be added, or the existing 64-channel echo canceller can be replaced by a 128-channel echo canceller.
3300 ICP Technician’s Handbook Add or Replace Controller FRUs This section contains detailed information on adding or replacing the 3300 ICP Field Replaceable Units (FRUs). See page 365 for part numbers.
Upgrades and FRUs DSP Module You may have to add additional DSP modules to: • increase the number of voice mail ports • add compression channels • - LX/MXe expanded/700-user: up to 64 - MX/MXe base/100-user: up to 32 - CX/CXi: up to 16 increase telephony resources to support more TDM devices. Tip: Refer to Table 7 on page 108 to calculate DSP requirements for the CX and CXi controllers. You may replace two Dual DSPs with one Quad DSP.
3300 ICP Technician’s Handbook Table 6: Quad DSP Requirement Calculator (LX/MX Basic Requirements 1.77 = IP Lines × 0.0012 = TDM Lines × 0.0025 = IP networking (enter total users in above equation, if IP networking is enabled, otherwise enter zero) × 0.002 = FAX detection (Note 1) × 0.003 = ÷ 15 = Voice Mail Ports: Subtotal (Note 2) Required telephony devices 1.
Upgrades and FRUs • You must purchase compression licenses before adding a DSP module for compression. • Upgrading to 64 compression channels requires a minimum 300 MHz controller (see “Upgrading to a 300 or 450 MHz Controller”, page 102). • If you are adding compression to a 100-user controller with a Single or Dual Telecom DSP in slot 3, you must first move the Telecom DSP to slot 4. Telecom notes: • Telecom resources are assigned from the highest-numbered slot.
3300 ICP Technician’s Handbook Calculating DSP Usage (CX/CXi) Table 7: CX/CXi DSP Configurations Base System (2 total) 3 3-party conf. 4 voice mail ports 0 G.729a channels 24 IP phones 8 ONS phones 12 LS/CLASS trunks Base + T1/E1 Combo (3 total) Base + Dual DSP (4 total) Base + T1/E1 Combo + Dual DSP (5 total) 10 3-party conf. 16 voice mail ports 0 G.729a channels 64 IP phones 8 ONS phones 12 LS/CLASS trunks 24 T1 trunks 10 3-party conf. 16 voice mail ports 0 G.
Upgrades and FRUs Adding or Replacing a DSP Module To add or replace a DSP module: 1. Power down the controller (see page 99) and disconnect all cables. 2. Remove the controller cover (see page 99 or page 101). 3. Remove the DSP module from its packaging. 4. Remove a blank module cover if necessary. For installation in a rear slot, internal site in the MXe, or Slot 3 in the CX and CXi controllers, skip to Step 8. See the Figures on page 15 for slot locations. 5.
3300 ICP Technician’s Handbook Programming the Additional Voice Mail Ports To program the additional voice mail ports: 1. In the System Administration Tool, change the number of voice mail ports. In the All forms (alphabetical) list, click the Voice Mail Port Capacity form. 2. In the Voice Mail Port Assignment form, program the extension and interconnect numbers for each new voice mail port. 3. Reboot the controller (see page 99).
Upgrades and FRUs T1/E1 Combo The T1/E1 combo module, available only for the CX and CXi controllers at Release 6.0, combines trunking (T1D4 and PRI ISDN/QSIG) and DSP functionality in a single card. The Release 6.0 version of the combo contained a single T1/E1 framer. The module also includes 32-channel Echo Cancellation. At Release 7.0 the combo has a resilient connection added.
3300 ICP Technician’s Handbook 9. Reconnect the cables to the controller. Power up the controller. Tip: For the T1/E1 Combo, connect the T1 line from the service provider to the RJ45 connector on the T1/E1 combo module. See Table 40 on page 260 for connector pinouts. Tip: The Quad BRI Framer allows a 1:1 connection to a BRI Central Office or a crossover connection to a BRI telephone. The shielded, twisted pair ISDN cable is connected on either end with pins 3-4, and 5-6.
Upgrades and FRUs Analog Option Board (MX Controller) Install an AOB to increase LS CLASS circuits from 6 to 12 and ONS CLASS circuits from 2 to 4 (see page 262). To add or replace an AOB in an MX: 1. Power down the controller (see page 99). 2. Remove the cover (see page 100). 3. Remove the four screws from the back portion of the Analog Main Board (AMB) (see Figure 23 on page 136). 4. Install and secure the standoffs that ship with the Analog Option Board. 5. Insert the Analog Option Board onto the AMB.
3300 ICP Technician’s Handbook Figure 11: Screws and Standoffs on the Analog Option Board Analog Option Board (CX/CXi Controller) CX controller: to increase LS CLASS circuits from 6 to 12 and ONS CLASS circuits from 4 to 8 (see page 264). To add or replace an AOB in a CX/CXi: 1. Power down the controller (see page 99). 2. Remove the cover (see page 101). 3. Remove the blanking panel from the back of the controller. 4.
Upgrades and FRUs 8. Connect the other ends of the flex cable and power cable where indicated in Figure 12. The horizontal flex cable connector is hinged: flip up to loosen it, insert the cable, and then press down to tighten (4). 9. Replace the top cover (see page 101). 10. Power up the controller. 11. In the System Administration Tool, go the Analog Services Unit Configuration form. 12. Select Unit 4 and click Modify. 13. Select 3300 Expanded Analog and click Save.
3300 ICP Technician’s Handbook Add Controller FRUs This section contains detailed information on adding the 3300 ICP Field Replaceable Units (FRUs). See Appendix E FRU Part Numbers beginning on page 365 for a list of FRU part numbers.
Upgrades and FRUs To add a RAID controller: 1. Remove the controller, hard drives, and RAID controller card from their packaging. 2. Remove the top cover of the controller (see page 101). 3. Remove the indented portion of the plastic bezel, above the hard drive position, to expose the RAID controller LEDs and mirror buttons. - At the rear of the cover, insert a sharp object through a LED hole. Push the bezel cover out far enough to grasp the top and bottom edges and pull that portion of the bezel off. 4.
3300 ICP Technician’s Handbook To install a redundant hard drive in an MXe: 1. Remove hard drive carriers from the controller. 2. Install hard drives onto the hard drive carriers. 3. Ensure that the hard drive jumpers are set to master (see page 256). 4. Slide the first hard drive, with installed software, into the HD1 position. DO NOT INSTALL the second hard drive at this time. 5. Push to seat the hard drive into the hard drive back plane. 6. Tighten the thumb screw. 7. Power up the controller (page 22).
Upgrades and FRUs After you install the APC, continue by installing the APC hard drive (page 121) and configuring for 6000 MAS (page 122). To install the APC in a CXi: 1. Remove the controller, hard drives, and APC from their packaging. 2. Remove the top cover of the controller (see page 101). 3. Remove the Stratum Clock module if installed. 4. Place the APC on the main board connectors. The connectors are spaced irregularly to assist in alignment (see Figure 13). 5.
3300 ICP Technician’s Handbook Figure 13: APC module on the main board - CXi Figure 14: Seat the APC 120
Upgrades and FRUs Figure 15: Remove protective strips from APC heat pads APC Hard Drive (CXi) If you are installing the optional Application Processor Card, then you must also install a hard drive to support the APC's operating system and applications. If you are replacing an APC hard drive with one that does not have the 6000 MAS software installed, refer to “Install 6000 MAS Software” on page 87. To install the APC hard drive in a CXi: 1.
3300 ICP Technician’s Handbook 8. Replace the top cover (page 101). 9. Power up the controller (see page 22). Figure 16: Connecting cables to APC - CXi Configure the System for 6000 MAS To configure the 3300 and APC to support MAS: 1. Power down the 3300 controller. 2. Install the Application Processor Card in the 3300 controller. 3. Install the APC hard drive (on which the software is preloaded) in the 3300. 4. Power-up the 3300. 5.
Upgrades and FRUs Redundant Power Supply (MXe) To add a redundant power supply in an MXe: Tip: It is not necessary to power down the controller to add a power supply. 1. Remove the power supply unit blanking panel. 2. Slide the new power supply unit into the power supply carrier on the rear of the controller. 3. Push to seat the power supply into the power supply back plane. 4. Secure the thumb screw and connect the power cord. 5. Set the AC power switch to ON. AC and DC LEDs will illuminate.
3300 ICP Technician’s Handbook 7. Set the main board on a flat surface with the under side facing up. 8. Seat the E2T onto the main board and secure with four screws. 9. Set the main board on the chassis and attach to the chassis with the captive screw. 10. Attach the cables to the main board. 11. Connect the ribbon cable to the interconnect card or RAID controller. 12. Replace the cover and reconnect the cables to the controller. 13. Power up the controller (see page 22).
Upgrades and FRUs Replace Controller FRUs This section contains detailed information on replacing the 3300 ICP Field Replaceable Units (FRUs) (see page 363 for part numbers).
3300 ICP Technician’s Handbook CAUTION: If you install a new hard drive, with Release 6.0 or later software, in a system running older software, you must change the RTC file name (see page 300). The file name for all platforms, for Release 6.0 and later is: /partition1/Rtc8260. Prior to Release 6.
Upgrades and FRUs 7. Secure the new hard drive backing plate with the hard drive attached, to the controller cover using the screws provided. 8. Remount the controller. 9. Restore the connections to the Maintenance PC. 10. Return power to the controller, but do not connect to the network. 11. Manually install the software on the hard drive (see page 77). 12. Reconnect the controller to the network. 13. If you backed up your database in Step 1, restore the database (see page 63).
3300 ICP Technician’s Handbook 7. Connect the ribbon cable and power cable to the new hard drive. 8. Install the new hard drive (remove and discard the backing plate). 9. Secure the hard drive plate to the controller using the screws provided. 10. Replace the controller cover (see page 100). 11. Remount the controller. 12. Restore the connections to the Maintenance PC. 13. Return power to the controller, but do not connect to the network. 14.
Upgrades and FRUs 8. Manually install the software on the hard drive (see “Installing System Software Manually” on page 77). 9. Reconnect the controller to the network. 10. If you backed up your database in Step 1, restore the database (see “Restore a Database” on page 63). MXe Hard Drive, Redundant CAUTION: Both hard drives must have the same part number.
3300 ICP Technician’s Handbook 6. Install the new hard drive in the hard drive carrier with the four screws. 7. Slide the hard drive into the controller. 8. Push to seat the hard drive into the hard drive back plane. 9. Tighten the thumb screw. 10. To copy data onto the new drive, press the mirror control button for the new hard disk for 5 to 10 seconds. - Release the button when the Access LED starts flashing twice per second.
Upgrades and FRUs - Slide the first hard drive into the HD1 position. DO NOT INSTALL the second hard drive at this time. 6. Push to seat the first hard drive into the hard drive back plane. 7. Tighten the thumb screw. 8. Return power to the controller, but do not connect to the network. 9. Manually install the software on the hard drive (see “Installing System Software Manually” on page 77). 10. Reconnect the controller to the network. 11.
3300 ICP Technician’s Handbook 6. Remove the screws connecting the bracket to the back of the controller, then slide the bracket forward and remove it. (Removal is unnecessary if the drive is installed in the upper bracket position). 7. Replace the drive with the new one (1) and secure it to the bracket (2). (If the bracket was removed, re-install it and secure it to the back of the controller). Ensure that the jumpers on the new drive are set to the Master setting. 8.
Upgrades and FRUs 14. Reconnect the controller to the network. 15. If you backed up your database in Step 1, restore the database (see “Restore a Database” on page 63). System ID Module To replace the system ID module: 1. Power down the controller (see page 99). 2. Disconnect all cables. 3. Remove the controller cover (see page 99 or page 100). 4. Remove the old System ID module from the main board: - 100-user controller: behind slot 2. - MX controller: behind slot 4.
3300 ICP Technician’s Handbook Tip: If you replace with a new System ID, you must program the options (see page 25) and then restore the database (see page 63). Figure 21: Installing the System i-Button Analog Main Board (MX Controller) To replace the analog main board in an MX: 1. Power down the controller (see page 99). 2. Remove the cover (see page 100). 3. Remove the Analog Option Board, if one has been installed, by reversing the installation procedure (page 113). 4.
Upgrades and FRUs 7. Remove the two screws from the hold-down for the Amphenol cable assembly on the back of the unit. 8. Remove the clock module, behind MMC Slot 2. 9. Remove the Analog Main Board. 10. Insert the new Analog Main Board. 11. Replace the two screws in the hold-down for the Amphenol cable assembly on the back of the unit. 12. Replace the two screws at the front of the board and the four standoffs. 13.
3300 ICP Technician’s Handbook Figure 23: Screws and Standoffs on the Analog Main Board Analog Main Board (MXe Controller) To replace the analog main board (AMB) in an MXe: 1. Power down the controller (see page 99). 2. Disconnect the power supply cable. 3. Remove the top cover (see page 101). 4. Disconnect the power cable and remove the ribbon cable on the AMB by flipping up the clip on the connectors at each end of the cable. 5. Remove the Analog Main Board. 6.
Upgrades and FRUs Analog Main Board (CX/CXi Controller) To replace the analog main board (AMB) in a CX or CXi: 1. Power down the controller (see page 99). 2. Remove the cover (page 101). 3. Remove the screw that secures the faceplate to the back panel. 4. Remove the Analog Option Board, if one has been installed, by reversing the installation procedure (page 114). 5. Disconnect the power supply cable on the AMB. 6.
3300 ICP Technician’s Handbook Figure 25: CX/CXi, AMB ribbon cable RTC Processor (MXe) To replace the RTC processor in an MXe: 1. Power down the controller (see page 99). 2. Remove the controller cover (see page 101). 3. Disconnect cables from the main board. 4. Disconnect ribbon cable from the interconnect card or RAID controller. 5. Remove the single screw that secures the main board to the chassis. 6.
Upgrades and FRUs 11. Set the main board on the chassis and attach to the chassis with the captive screw. 12. Attach the cables to the main board. 13. Connect the ribbon cable to the interconnect card or RAID controller. 14. Replace the cover and reconnect the cables to the controller. 15. Power up the controller (see page 22). Cooling Fan (MXe) To replace the cooling fan in an MXe: 1. Power down the controller. 2. Remove the controller cover (see page 101). 3.
3300 ICP Technician’s Handbook Stratum 3 Clock Module To replace the clock module in all controllers: 1. Power down the controller (see page 99). 2. Remove the cover (see page 99, page 101, or page 101). 3. Remove the screws from the clock module. 4. Remove the clock module. 5. Seat the new clock module onto the main board. 6. Replace the screws that you removed from the clock module. 7. Replace the top cover. 8. Power up the controller (see page 22).
Upgrades and FRUs Install ASU II FRUs The ASU II can be configured with one or two line cards. You can install one or two 16 port ONS cards, one or two 4 + 12 port combo cards (4 LS trunks and 12 ONS lines), or one of each. Line Card (16 Port ONS / 4+12 Port Combo) To install a 16 port ONS or 4 + 12 port combo card: 1. If necessary, loosen the thumb screw and remove the blanking plate from the cabinet rear. 2. Slide the card into the slot, with the lock latch open, and seat it securely. 3.
3300 ICP Technician’s Handbook Install Peripheral Cabinet FRUs Tip: The CX and CXi controllers do not support Peripheral Cabinets.
Upgrades and FRUs Powering Up the Peripheral Cabinet To power up the peripheral cabinet: 1. Ensure the voltage selector switch is set to the required setting for your country. 2. Connect the external power cord at the rear of the unit. 3. Set the power switch on the rear of the unit to "I" (ON). 4. Switch on the power converter. 5. Replace the front panels. Replacing Circuit Cards Refer to “Safety Considerations” on page 98.
3300 ICP Technician’s Handbook To install a circuit card in a peripheral or DSU cabinet: 1. For cards that have switches, refer to the card’s hardware description for information about switch settings (see page 289). 2. Check that the connector pins are straight. 3. Slide the card into the slot. 4. Move the card latches to the vertical position to secure the card. 5. In the All forms (alphabetical) list, click Maintenance Commands. 6. Enter RTS to return the circuits to service.
Upgrades and FRUs d. Replace the cover plate over the access cutout in the backplane, and fasten in place with the screws removed in step 3. 7. Power up the peripheral cabinet (see page 142). 8. Replace the front panels on the peripheral cabinet (see page 142). Figure 26: Peripheral Cabinet Power Converter Connections Replacing the Power Distribution Unit (PDU) Refer to “Safety Considerations” on page 98. To replace a PDU in a peripheral cabinet: 1. Power down the unit (see page 142). 2.
3300 ICP Technician’s Handbook c. Unplug the PDU internal power cord from the power converter. d. Remove the outer screws on the PDU faceplate. e. Pull the PDU out until you can access the fan power connector at the rear of the PDU. f. Disconnect the fan power connector and remove the PDU. 4. Install a new PDU: a. Unpack and inspect the new PDU for damage. b. Set the power switch on the new PDU to off (O). c. Connect the fan power connector at the rear of the PDU. d.
Upgrades and FRUs Replacing the Fiber Interface Module (FIM) WARNING:POWER MUST NOT BE APPLIED TO THE PERIPHERAL CABINET WHILE THE FIM IS REPLACED. To replace a FIM in a peripheral cabinet: 1. Power down the unit and remove the front panels (see page 142). 2. Attach the anti-static strap to your wrist. 3. If you need more room, remove the power converter and the peripheral switch controller (PSC). 4. Disconnect the fiber cables from the FIM. - Place dust caps on the cable and on the FIM connectors. 5.
3300 ICP Technician’s Handbook 4. Remove the PSC from slot 16 in the slave cabinet, and replace it with a peripheral interconnect card. The PSC is not required. 5. Attach an EMI Filter Kit to the back of the slave cabinet: a. Remove the sliding door from the back of the cabinet. b. Attach the filter kit using the screws from the sliding door. c. Route the attached filter cable through to the front of the cabinet. d. Attach the cable to the front of the peripheral interconnect card. 6.
Upgrades and FRUs g. Tighten the door screws on the back of the filter kit to hold the FIM cables securely in place. 7. Install up to 12 peripheral interface cards in slots 1 through 12 of the master cabinet (as required for your system). 8. Cable the master cabinet to the MDF, and power it up to ensure that it works properly. 9. Attach the cabinet interconnect cable to the EMI filter kit on each cabinet. 10. Power up the slave cabinet to ensure that it works properly. 11.
3300 ICP Technician’s Handbook 4. Install up to 12 peripheral interface cards in slots 1 to 12 of each cabinet, as required for your system. 5. Attach an EMI filter kit to the back of the master cabinet: a. Remove the sliding door from the back of the cabinet and attach the filter kit using the screws from the sliding door (route the attached filter cable through to the front of the cabinet). b. Attach the cable to the front of the peripheral interconnect card. c.
Upgrades and FRUs Install Digital Service Unit FRUs Tip: The CX and CXi controllers do not support Digital Service Units.
3300 ICP Technician’s Handbook Installing a BRI Card Before you install the BRI card, ensure that: • The configuration includes a CEPT formatter card that has an unused hybrid circuit (one Rx/Tx pair) configured with DPNSS protocol. • The system has a free DSU slot for the BRI card. • The wiring from the network termination terminal equipment (NTTE), network termination 1 (NT1), or terminating equipment is CAT 5 UTP.
Upgrades and FRUs 5. Using a BNC to BNC cable, connect the Tx port on the BRI interface assembly to the Rx port on the CEPT interface assembly. 6. Using the 44-pin D-type to Amphenol cable, connect the ISDN BRI port on the BRI interface assembly to the distribution frame, RJ-45 patch panel, or network terminating rack. Refer to the Hardware Technical Reference Manual for BRI Card cable pinouts. 7. Connect the BRI card to the maintenance PC (see “BRI Network Services Unit”, Step 4, a and b on page 38). 8.
3300 ICP Technician’s Handbook Installing a Formatter Card (CEPT, DS1) The CEPT and DS1/T1 formatter cards are installed in any empty DSU slot. The DSU cabinet supplies the power for the card and provides a message interface back to the controller through the FIM interface and the fiber optic cable.
Upgrades and FRUs • A computer is available to connect to the PRI card as a maintenance PC. IMAT provides the communication between the card and the computer. Refer to page 7 for PC requirements. • Install IMAT on the maintenance PC (see page 88).
3300 ICP Technician’s Handbook Test the PRI Card If the installation is successful, the PRI card will boot up, configure itself with the default database, and communicate with the system. To test the PRI card: 1. Inspect the LEDs on the faceplate to verify that the card is functioning. See Faceplate LEDs on page 356. 2. Log into the System Administration Tool (see page 8). 3. In the All forms (alphabetical) list, click Maintenance Commands. 4.
Upgrades and FRUs Replacing a DSU FIM Refer to “Safety Considerations” on page 98. To replace a DSU FIM: 1. Power down the unit (see page 151). 2. Remove the front panels (see page 142). 3. Attach an anti-static strap to your wrist. 4. Remove adjoining DSU cards. a. Pull out the 2 DSU cards next to the FIM being replaced in order to access the FIM slot. 5. Remove the FIM. a. Disconnect the internal optical fiber cables from the FIM faceplate.
3300 ICP Technician’s Handbook Installing a DSU FIM WARNING:FIBER OPTIC SOURCES EMIT INFRARED LIGHT INVISIBLE TO THE HUMAN EYE THAT CAN DAMAGE THE RETINA. NEVER LOOK DIRECTLY INTO A SOURCE OR INTO THE END OF A FIBER ENERGIZED BY A SOURCE. WHEN WORKING WITH RAW FIBER OPTIC CABLE, BE CAREFUL OF FIBER ENDS OR SLIVERS THAT CAN PUNCTURE THE SKIN AND CAUSE IRRITATION. To install a DSU FIM: 1. Attach the anti-static strap to your wrist. 2. Unpack the FIM. Inspect the FIM to ensure that it is not damaged. 3.
Upgrades and FRUs Installation Sequence Install the R2 card in the following sequence: • Program the card using the System Administration Tool (see the Online Help for details) • Install the interface assembly (see page 49) • Install the R2 card • Save the IMAT database onto the R2 card • Connect the R2 card to the PSTN network • Test the R2 card Install the R2 Card The R2 card is installed in any empty DSU slot.
3300 ICP Technician’s Handbook Figure 29: R2 Card Connections 3. Plug the R2 cable(s) into the network terminating equipment. See Table 74 on page 292 for the R2 card RJ-45 connector pinout. Tip: A dual-port card needs two coaxial cables if you are using both ports. Tip: The R2 coaxial cables have both transmit (arrow pointing away from cable) and receive (arrow pointing towards cable) connectors.
Upgrades and FRUs 3. In the All forms (alphabetical) list, click Maintenance Commands. 4. Enter STATE to verify that the trunks associated with the R2 channels are all in IDLE state. Next: After installing the R2 card, go back to “Install the Interface Assemblies” on page 49. Install SUPERSET HUB FRUs Installing a Fiber Interface Module To install a FIM in a SUPERSET HUB: 1. Power down the SUPERSET HUB unit by disconnecting the power cord. 2.
3300 ICP Technician’s Handbook Migrate an SX-2000 PBX Only the MicroLight can be migrated using this procedure. To migrate an SX-2000 Light Non-redundant system simply replace the control cabinet with a 3300 controller. Similarly replace a 3200 ICP controller with a 3300 controller. You cannot migrate the SX-2000 Light redundant control system to an equivalent 3300 ICP. To upgrade SX-2000 MicroLIGHT hardware for 3300 ICP control: 1. Remove the Main Controller (MMC) from slot 1/1/1. 2.
Upgrades and FRUs Figure 30: SX-2000 MicroLIGHT under 3300 control 163
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Chapter 5 Troubleshooting
3300 ICP Technician’s Handbook 166
Troubleshooting About this Chapter This chapter provides standard procedures to troubleshoot the most common problems and is organized as follows: • Troubleshooting Tools (page 168) • Using the Phone Debug Option (page 170) • Using the Dual Mode Phone Debug Option (page 171) • General Troubleshooting Steps (page 181) • View Alarms (page 182) • Embedded System Management (ESM) (page 183) • Software Installation and Upgrade (page 183) • Downgrading to a Previous Software Release (page 185) •
3300 ICP Technician’s Handbook - IP Phone Boot Sequence (page 225) - Checking the IP Phone Progress Display (page 230) - IP Console (page 231) IMPORTANT: Please see “Before You Contact Technical Support” on page 179 before contacting Mitel Technical Support. Tip: Maintenance and troubleshooting of your LAN/WAN network is the responsibility of your network provider.
Troubleshooting Table 8: Troubleshooting Tools (continued) Tool Name Location Function Applies to IP Phone Analyzer IP Phone Analyzer PC Supports IP Phone troubleshooting. IP Phones. Java Console Console PC To troubleshoot IP Consoles (see Note). 5550 IP Console. LEDs Front of each unit. To provide overall status of unit. 3300 ICP hardware. Back of MXe. To provide status of power supplies and RAID controller. 3300 ICP hardware. NSU Shell NSU Maintenance Port. Lists NSU error messages.
3300 ICP Technician’s Handbook Table 8: Troubleshooting Tools (continued) Tool Name Location Dual Mode Phone Debug Option 5215 IP Phone (Dual Mode), 5220 IP Phone (Dual Mode, 5330 IP Phone, and 5340 IP Phone. Function Allows you to configure/view: Applies to Dual Mode IP Phones • Network parameters • Hardware components • Set the phone mode • PIN, IP address, DHCP, Video. SMDR Controller (telnet from Maintenance PC). Provides the call paths (call logs). 3300 ICP system.
Troubleshooting - Browser Config (Proxy Server Configuration, Debug Stream On/Off, etc.) - Memory Stats (Various design memory details) 5. Press Phone View to exit the debug menu, or Press Cancel on the 5020 IP Phone. Using the Dual Mode Phone Debug Option On the 5215 IP Phone (Dual Mode), press * (yes), 0 (default), and # (no); on the 5220 IP Phone (Dual Mode), press the three softkeys to select menu items.
3300 ICP Technician’s Handbook Viewing/Modifying Network Parameters You can view and modify the following network parameters on the phone: • Phone IP address (current and static) • Gateway IP address (current and static) • Subnet mask (current and static) • Current controller IP address • TUG1, TUG2, TUG3, and TUG4 IP addresses (current) • TFTP server IP address (current) • VLAN ID and priority (current and static) • DSCP value • IPA IP address (current and static) • TUG IP address (stat
Troubleshooting - To reset the factory defaults, press Default, and then follow the prompts to set and store the factory defaults and reboot the phone. 6. To exit the current menu without a reboot: - To return to the main menu, press Yes at EXIT MENU? - To return to the default display, press Superkey. Configuring Hardware Components You can configure the speed and duplex for the LAN and PC ports. To manually configure hardware components: 1. Access the Configuration Menu (see page 171). 2.
3300 ICP Technician’s Handbook Erasing the Registration PIN 1. Access the Configuration Menu (see page 171). 2. Press No until TOOLS AND FEATURES? appears, and then press Yes. ERASE PIN? appears. 3. Press Yes, and then follow the prompts to erase the PIN and to store the changes and reboot the phone. 4. To exit the current menu without a reboot: - To return to the main menu, press Yes at EXIT MENU? - To return to the default display, press Superkey. Pinging IP Addresses 1.
Troubleshooting To conduct a DHCP trace on the Dual Mode phone: 1. Access the Configuration Menu (see page 171). 2. Press No until TOOLS AND FEATURES? appears. 3. Press Yes, and then press No until DHCP Trace? appears. 4. Press Yes, and press the Up/Down volume keys to view the results of the DHCP trace. 5. To exit, do one of the following: - When you return to DHCP TRACE?, press No. - To return to the default display, press Superkey.
3300 ICP Technician’s Handbook Restoring Factory Default Settings Tip: Restoring the factory default settings on the 5215 or 5220 IP Phone (Dual Mode) will erase the static network parameters. 1. Access the Configuration Menu (see page 171). 2. Press No until TOOLS AND FEATURES? appears. 3. Press Yes and then press No until RESTORE DEFAULTS? appears. 4. Press Yes and then follow the prompts to set and store the factory defaults and reboot the phone. 5.
Troubleshooting 3. Press #. 4. Enter a username of up to 20 characters in length. This username must match a name that is programmed on the RADIUS server. Use the phone keys in the table below to enter the characters: DTMF Key Alphanumeric Characters (in order) 1 ,&$!?%'"-_1 2 abc2 3 def3 4 ghi4 5 jkl5 6 mno6 7 pqrs7 8 tuv8 9 wxyz9 * Backup and edit previous char 0 ./:@0 # Commit entered data By default, the user name and password are entered in upper case letters.
3300 ICP Technician’s Handbook Erasing an Authentication Username and Password 1. Access the configuration menu on the 5215 Dual Mode, 5220 Dual Mode, or 5235 IP Phone. See “Accessing the Configuration Menu” on page 171. 2. From NETWORK PARAMETERS? press No until on the telephone keypad until TOOLS AND FEATURES? appears. 3. Press Yes. 4. Press No until EDIT 8021X SETTINGS appears. 5. Press Yes. ERASE 8021X DATA? appears in the display. 6. Press Yes to erase the current username and password. 7. Press Yes.
Troubleshooting Before You Contact Technical Support If you cannot find the source of the problem in this chapter, please collect the required information listed in the applicable section(s) before calling Mitel Technical Support (see “Technical Support” on page 11 for the number to call). You also need the following information when calling Technical Support: Serial number(s) of your equipment and software. Nature of the problem. What you were doing when the problem occurred.
3300 ICP Technician’s Handbook Table 9: Collecting IP Phone Information (continued) Question Comment What is the L2 port setting for IP phone and controller? For IP phones, we recommend Trunk Port. Does your L2 switch have CDP enabled, spanning tree enabled, or Port Fast enabled? None. What is your speed setting? (10/100, Full/Half, Auto, Fixed?) None. Do the symptoms improve if the IP phone is set to “auto and lock”? For controllers, we recommend Access Port.
Troubleshooting General Troubleshooting Steps Follow the steps below if you can’t find the problem when using the troubleshooting tables in this chapter. 1. Verify the status of the LEDs (see page 331 for more information). 2. In the System Administration Tool, review the Alarm Details form (Maintenance and Diagnostics). Identify and fix each alarm. 3. For IP Phone and physical network connectivity problems: - Verify that the device has power.
3300 ICP Technician’s Handbook View Alarms Alarms indicate the functional state of the system. An alarm state can be viewed on either the front panel of the controller (see LEDs—Appendix D: Status LEDs on page 331) or on the attendant console. Alarm Levels • No alarm: The system is functioning properly. • Minor: The system has detected a minor problem that may affect service. • Major: The system has detected a problem that is causing a serious degradation of service.
Troubleshooting Troubleshoot Software Embedded System Management (ESM) Table 10: ESM Troubleshooting Symptom Probable Causes Corrective Action ESM Tool does not launch Cookies are disabled in Internet Explorer. Enable cookies (see Internet Explorer Online Help for more information). Proxy server is enabled on your PC. Disable proxy server in Internet Explorer (Tools, Internet Options, Connection, LAN settings).
3300 ICP Technician’s Handbook Table 11: Software Installation and Upgrade Troubleshooting (continued) Error message on RTC shells Probable Causes Corrective Action FTP user (3300) cannot log in FTP server (by default, the FTP user defined in Vxworks is ftp and the password is ftp). 1. Check the security tab of your FTP site and ensure that your FTP site allows “anonymous” connection. 2. Verify if there is an FTP username defined in your FTP server's user domain.
Troubleshooting Table 12: SysID or Password Error Symptom Probable Causes Corrective Action License and Option Selection error: “Password does not match the purchased options you selected”. The System ID or i-Button has not been installed. Install the SysID module or i-Button. If you still can’t fix the problem, call Technical Support. Make sure you have the following information on hand before calling: The controller’s VxWorks parameters (bootdevice, host file, inet on ethernet, host IP address).
3300 ICP Technician’s Handbook Backup and Restore Table 13: Software Backup and Restore Troubleshooting Symptom Backup/restore failure (only fail to FTP files between PC). Note: If Java Plug-in console view is enabled, you should see the security warning. Probable Causes Corrective Action Java version is not correct. OR higher version of Java is installed. 1. Verify that the correct version of Java is installed (see “Install the Java Plug-In” on page 93).
Troubleshooting Table 13: Software Backup and Restore Troubleshooting (continued) Symptom Probable Causes Backup procedure repeats on its own Internet Explorer timeout Execute timeout.reg or timeout_4.reg from software CD/ Product_Support/Registry. (See README_for_timeout_reg_files.
3300 ICP Technician’s Handbook Audio File Downloads Table 14: Audio File Downloads Troubleshooting Probable Causes Corrective Action Audio File cannot be located Corrupted file Verify that the audio file is not corrupted. Audio File is rejected Incorrect audio file specifications Verify that the audio file meets the required specifications (see System Audio File Updates form in the System Administration Tool).
Troubleshooting Troubleshoot Hardware Alarms Table 15: Alarm Troubleshooting Alarm Probable Cause Corrective Action E2T ICP Com E2T card has no IP address. If you are using the controller’s internal DHCP server for the E2T: ensure you assigned a static IP address to the E2T using the correct MAC address (see Step 3 in page 29). If you are using an external DHCP server for the system: verify that options are programmed correctly (see page 307). DHCP is corrupted. Rebuild the DHCP scope.
3300 ICP Technician’s Handbook Table 15: Alarm Troubleshooting (continued) Alarm Probable Cause Corrective Action DSP Card Status DSP card is defective. For a defective DSP module, ensure that the module is seated securely. For an embedded DSP failure, replace the controller. Use Show Status Dsp to identify the location of the defective module. Fan Fan is defective (MXe). Replace the fan (see page 139). See note. One PSU Power supply unit is defective (MXe). Replace the PSU (see page 139).
Troubleshooting Embedded T1/E1 (PRI, T1/D4, or MSDN/DPNSS) Table 16: Embedded PRI Troubleshooting Symptoms Embedded PRI calls fail and all Status LEDs on the Dual T1/E1 Framer are dark Probable Cause Configuration Corrective Action Verify that embedded PRI is programmed properly in the following forms (see also Program Embedded PRI/Q.
3300 ICP Technician’s Handbook Table 16: Embedded PRI Troubleshooting (continued) Symptoms Probable Cause Corrective Action Distorted voice or loud noise over PRI/QSIG call Voice Encoding is not set properly In the Link Descriptor Assignment for the PRI/QSIG trunk, set the “Voice Encoding” to Nil for T1 on NA or E1 on Euro controller. Note: You cannot use the same Voice Encoding settings as a PRI NSU.
Troubleshooting Embedded BRI Table 17: Embedded BRI Troubleshooting Symptoms Embedded BRI calls fail and all Status LEDs on the Quad BRI Framer are dark Probable Cause Configuration Corrective Action Verify embedded BRI is programmed properly in the following forms (see also Program Embedded BRI in the online Help): • Controller Module Configuration • Quad BRI Framer Configuration • Link Descriptor Assignment • Digital Link Assignment • Protocol Assignment After the Digital Link Assignment form is comple
3300 ICP Technician’s Handbook Table 17: Embedded BRI Troubleshooting (continued) Symptoms Probable Cause Corrective Action Outgoing calls fail with reorder tone Configuration of ARS or configuration of Per Call Capabilities Enter the CCS TRACE maintenance command to ensure that the proper digits are being sent out. Check the Digit Modification with the Per-Call programming for BRI to make sure digits are not being inserted or absorbed unnecessarily.
Troubleshooting Table 18: NSU Troubleshooting (continued) Symptoms Probable Cause Changing NSU NSU does not from T1 to E1, NSU reflash remains unassigned Corrective Action • Flash the NSU (refer to Technical Bulletin 58004932) OR • Delete datetag.txt via ftp OR • From the debug terminal, issue force dl for the NSU. The LEDs are marching green and amber for more than 30 minutes during an NSU upgrade Corrupted NSU software. Refer to Technical Bulletin 58004932 for information on flashing the NSU.
3300 ICP Technician’s Handbook Table 18: NSU Troubleshooting (continued) Symptoms Probable Cause Corrective Action FTP into the NSU fails. Release 4.1 and later requires a username and password to login Enter: username, mitel password, passwd1 NSU is up, but L0 or L1 LED is solid red No physical connection to far end. 1. Verify and fix wiring. NSU is up, but L0/L1 LED is flashing green Layer 2 is not up. Layer 2 protocol mismatch. 1.
Troubleshooting In-Line Power Use this section to troubleshoot problems with in-line powering of IP devices. 1. Verify the following: - Ensure power is applied to the power unit. - Ensure you are not using crossover Ethernet cables. - Ensure that the input Ethernet cable is connected to the Data In port of the power unit. - Ensure that the output Ethernet cable is connected to the Data and Power Out port of the power unit.
3300 ICP Technician’s Handbook Table 19: In-Line Power Troubleshooting (continued) Symptoms Probable cause Corrective Action Power unit is functioning, but fans do not work. Blocked fan opening OR faulty internal power supply. Verify that all the fan openings are clear of any blocking material. Power unit is functioning, but AC LED is OFF. Internal circuitry fault OR internal power supply failure. 1. If the fans are working, there is probably an internal circuit fault. 2.
Troubleshooting Table 19: In-Line Power Troubleshooting (continued) Symptoms Probable cause Corrective Action IP device works, but there is no data link. Wiring problem OR Faulty IP device OR Faulty Power Unit. OR Missing/faulty local power adapter. 1. Verify that the port’s Power Active LED is continuously ON. 2. Verify that the connections for the port pair both correspond to the same IP device, and that the port connections are not reversed. 3.
3300 ICP Technician’s Handbook Table 19: In-Line Power Troubleshooting (continued) Symptoms Probable cause Corrective Action IP device not operating, with Power Inactive LED ON. Discharged capacitor in IP device OR wiring problem OR missing/Faulty local power adapter OR faulty port. 1. Wait 5 to 10 seconds. If the Power Active LED turns ON, there was a discharged capacitor in the IP device. 2. Verify that you are not using any crossover cables. 3.
Troubleshooting Power Over Ethernet The CXi controller’s Layer 2 switch can provide 120 Watts of power to 802.3af-compliant devices according to the following general rules: • Up to 16 IP Phones are supported • Up to four PKMs (PKM12 or PKM48) are supported on Dual Mode IP phones. Only one PKM can be attached to a set. Multiple PKMs on a set require an AC adapter. • Conference units require an AC adapter. • Port 1 has the highest priority, port 16 the lowest.
3300 ICP Technician’s Handbook 4. Enter the Alarms and Call Log menu item number. 5. Enter the Restart Call Log menu item number. The following message appears: ARE YOU SURE? (Y or N) 6. Enter Y. To query the status of the BRI channels: 1. Log into the BRI maintenance terminal. 2. Enter the Configuration menu item number. 3. Enter the Debug menu item number. 4. Enter the Alarms and Call Log menu item number. 5. To query the BRI status, enter 5.
Troubleshooting Troubleshoot Digital Trunks Digital Trunking The following table lists key maintenance commands that you can use to collect Digital Trunk INFOrmation. Table 20: Digital Trunk Troubleshooting Symptoms DTINFO Command Qualifiers Description Any problem show link config all show framer config all show link info show vdsu table Displays link, framer, and vdsu configuration information.
3300 ICP Technician’s Handbook Troubleshoot the Network IP Trunking Tip: To rule out DHCP problems, and isolate network-related issues, we recommend that you program the IP Phone with a static IP Address (see “Setting Static IP Address on IP Display Set” on page 54). Table 21: IP Trunk Troubleshooting Symptoms Probable cause Corrective Action IP trunk does not recover after router crash ICMP redirect is enabled. 1.
Troubleshooting If you still can’t find the problem, call Mitel Technical Support (see “Before You Contact Technical Support” on page 179).
3300 ICP Technician’s Handbook E2T Table 23: LX E2T Troubleshooting Symptoms Probable cause Corrective Action E2T fails to initialize Changing from a hard coded E2T IP address to requesting one from the DHCP server. (If any IP addresses remain on the E2T (at “inet on ethernet”, “host inet”, or “gateway inet”), the E2T will use them and will obtain the rest of its parameters from the DHCP server.
Troubleshooting CXi-specific Issues Table 25: CXi Troubleshooting Symptoms Probable cause Corrective Action Unable to connect to the controller Database being used is from a system that had dual-VLANs enabled, so the management PC, untagged on VLAN 1, cannot reach the controller on the Voice VLAN. Run vlan_off command from the RTC console (through the RS-232 serial port) to reset the controller and disable the VLANs. Run vlan_on to enable the VLANs.
3300 ICP Technician’s Handbook Table 25: CXi Troubleshooting (continued) Symptoms Probable cause Corrective Action Connection failures: ISP, IP trunks, IP phones. Network configuration programming problem. Verify programming in the following forms: 1. System IP Configuration The address cannot conflict with the L2 Switch IP Address, and it must be on a different subnet than the WAN Ethernet IP Address. 2.
Troubleshooting Table 25: CXi Troubleshooting (continued) Symptoms Probable cause Corrective Action No power on CXi ports 1 - 16 Device is pulling too much power; power is disabled in programming; 120 Watt budget has been exceeded. Refer to Engineering Guidelines, Mitel IP Phone Power. When power budget is exceeded ports will shut down from port 16 to port 1. Run the L2 Poestatus maintenance command. Check Layer 2 Switch programming. Check device for fault.
3300 ICP Technician’s Handbook IP Phone Registration 1. Record the error message on the IP Phone display, then go through Table 27 below. Tip: To rule out DHCP problems, and isolate network-related issues, we recommend that you program the IP Phone with a static IP Address (see “Setting Static IP Address on IP Display Set” on page 54). Note: IP sets require a firmware upgrade to support the new DHCP options introduced in Release 7.0; otherwise, the sets will fail to boot.
Troubleshooting Table 27: IP Phone Registration Troubleshooting Error Message on Display Probable Cause Corrective Action Invalid VLAN ID DHCP Option 43 or 125 on Release 7.0 or later systems or 132 and/or 133 for earlier releases not set correctly. 1. Identify the location of DHCP server and which DHCP server is assigned the IP address for the corresponding subnet (see page 317 for examples). 2. For an external Microsoft DHCP server (NT server, etc.), make sure that the option type is set to LONG.
3300 ICP Technician’s Handbook Table 27: IP Phone Registration Troubleshooting (continued) Error Message on Display Probable Cause Corrective Action (Cont’d) DHCP server cannot assign IP addresses for the corresponding subnet, even though there are enough IP addresses. 1. For a Microsoft DHCP server, reboot the server. 2. For the controller internal DHCP server, disable DHCP and rebuild the scope. L2 switch port is shut down or not configured properly. 1.
Troubleshooting Table 27: IP Phone Registration Troubleshooting (continued) Error Message on Display Probable Cause Corrective Action (Cont’d) The L2 switch port for the phone interface is shut down or not configured properly 1. Check the L2 switch and ensure that the port is not shut down. 2. For a Cisco L2 switch, ensure that this is a trunk port with Dot1q encapsulation, and that this trunk port allows both native and Voice LAN to pass through. 3.
3300 ICP Technician’s Handbook Table 27: IP Phone Registration Troubleshooting (continued) Error Message on Display Probable Cause Corrective Action TFTP load failure DHCP option 43 or 125 on Release 7.0 or later systems or option 128 for earlier Releases is not set up to point to the right TFTP server (Controller). Check the DHCP server, and confirm that option 43, 125, or 128 is pointing to the right TFTP server (usually, the controller RTC IP address).
Troubleshooting Table 27: IP Phone Registration Troubleshooting (continued) Error Message on Display Probable Cause Corrective Action Waiting for link DHCP option 43 or 125 on Release 7.0 or later systems or option 129 for earlier Releases is not programmed correctly. Check Option 43, 125, or 129 on DHCP to confirm that the IP address is programmed correctly (RTC IP Address of controller). The Layer 2 switch port may be running spanning tree.
3300 ICP Technician’s Handbook Table 27: IP Phone Registration Troubleshooting (continued) Error Message on Display Probable Cause Corrective Action TFTP Fail (Remote IP phone (statically programmed IP address) cannot access MN3300 across WAN). The Layer 2 switch port for the phone interface is shut down or not configured properly. 1. Check the Layer 2 switch and ensure that the port is not shut down (see “Network Configuration Examples” on page 317 for more information). 2.
Troubleshooting Troubleshoot Phones and Peripherals Phone Connection If you can’t fix the problem using Table 28, call Mitel Technical Support (see “Before You Contact Technical Support” on page 179). Tip: Use the debug option on display IP phones to view Version, Network, Telephony/DSP, Connection Browser Config, memory Stats details (see page 170). Table 28: Phone Connection Problems Troubleshooting Symptoms Can't make calls externally (display phone may show call barred).
3300 ICP Technician’s Handbook Table 28: Phone Connection Problems Troubleshooting (continued) Symptoms No dial tone on set. Probable Causes Corrective Action Set is not programmed. In System Administration Tool, program the extension accordingly. Wrong wiring Check the wiring between the phone jack and the ASU, peripheral cabinet, MDF, etc. Faulty handset wire. 1. Replace the handset cord. 2. Replace the handset. 3. Replace the set. Circuit is manbusy. 1.
Troubleshooting Table 28: Phone Connection Problems Troubleshooting (continued) Symptoms IP to IP calls OK, but not IP to TDM calls (rings once, then call drops). Probable Causes Corrective Action E2T not loaded. 1. Verify that the E2T IP address is programmed correctly. 2. Verify that the E2T IP address is not used elsewhere on the network. 3. If the E2T IP address was hardcoded with a debug table, verify its settings (see Table 77 on page 301).
3300 ICP Technician’s Handbook Table 28: Phone Connection Problems Troubleshooting (continued) Symptoms Probable Causes Corrective Action While on a call at a resilient phone, the primary ICP goes out of service, and the call is immediately dropped (no call survival). After you hang up the IP phone and go off-hook again, the IP phone remains out of service. Refer to the 3300 ICP Resiliency document on Mitel OnLine for corrective action.
Troubleshooting Table 28: Phone Connection Problems Troubleshooting (continued) Symptoms Probable Causes Corrective Action A 5215 Dual Mode, 5220 Dual Mode, or 5235 IP Phone fails to boot up. Set display shows “Port Access Control – Press # to Continue”. 802.1X port authentication is enabled in network. IP phone is not configured with a username and password. Configure username and password on IP phone. See “Configuring an Authentication Username and Password” on page 176. OR Disable 802.
3300 ICP Technician’s Handbook Phone Audio Quality If you can’t fix the problem using Table 29, call Mitel Technical Support (see “Before You Contact Technical Support” on page 179). Make sure you have the following information on hand before calling: Setup scenario Is there a common denominator (router, only one side of subnet, etc.) Other call scenarios (IP to IP, IP to TDM, etc.
Troubleshooting Table 29: Audio Quality Problems Troubleshooting (continued) Symptoms Probable cause Broken Audio, intermittent Handsfree on the far end. Ensure that neither device is using handsfree. Some handsfree phones only operate at half duplex. Packet loss, jitter via network. 1. Identify the speech path between the two end points, including router, switch WAN in the audio stream. Corrective Action 2.
3300 ICP Technician’s Handbook Table 29: Audio Quality Problems Troubleshooting (continued) Symptoms Echo Probable cause Corrective Action Handsfree mode is used. Check if far end is using handsfree. Switch to handset mode to see if this corrects it, or lower the volume in handsfree mode. Echo Canceller is beyond specifications. 1. Identify the path between the two end points, and verify if Trunk is always involved. 2. Check with Telco to see if the trunk is within specs.
Troubleshooting IP Phone Boot Sequence After you connect an IP Phone to the network, it goes through the following boot sequence (this applies to Release 5.0 and later): Tip: MAC Addresses, and Main and Boot versions in the following table are examples for illustration purposes. The numbers displayed at the install site may be different. The x’s are IP Address, VLAN, and Priority place holders. Table 30: IP Phone Boot Sequence Boot Sequence Phone Display 1.
3300 ICP Technician’s Handbook Table 30: IP Phone Boot Sequence (continued) Boot Sequence 9. If the data included in the Ack does include a VLAN ID and packet Priority value, the set discards DHCP data and sends an untagged Release. Phone Display DHCP: Releasing Booting: 04.02.01.06 --------------------Vlan x Priority x Booting: 04.02.01.06 10.The set goes through the Discovery/Offer/ Request/Ack sequence again.
Troubleshooting Table 30: IP Phone Boot Sequence (continued) Boot Sequence Phone Display 16.After the main boot load is downloaded, (and only when a phone in a resilient network has homed to the wrong ICP) the phone seeks out the IP address of its primary 3300 ICP from the DHCP ICP Redirect list of 3300 ICPs in the network. It is possible for the phone to be redirected and you may see this display again. Set xx.xx.xx.xx ICP xx.xx.xx.xx 17.
3300 ICP Technician’s Handbook Table 32: IP Phone Error Handling Displays Message Description Phone Display Note: Check the IP Parameters (TFTP address, netmask, gateway address), to make sure that they are valid, before calling Mitel. If TFTP fails, usually due to incorrect TFTP Server or Gateway IP address, review IP parameters and correct errors. RTCS creat err BOOTING xx.xx.xx.xx ------------------------If add err BOOTING xx.xx.xx.
Troubleshooting Table 33: Download and Software Error Displays Message Description Phone Display Note: Check the IP Parameters (TFTP address, netmask, gateway address), to make sure that they are valid, before calling Mitel. These errors indicate that the Flash was not upgraded. The phone will pause for 3 seconds and continue. L2 download err ------------------------Boot download err ------------------------L2&Boot download err The ICP instructs the phone to get a new main executable.
3300 ICP Technician’s Handbook Checking the IP Phone Progress Display A progress bar, consisting of flashing rectangles, is displayed in the upper right corner of the IP Phone display whenever a phone is trying to re-home (except on boot-up) to any ICP controller. The set will display a progress bar if a resilient IP phone re-homes as a result of a Hot Desk login.
Troubleshooting IP Console Table 34: IP Console Problems Troubleshooting Symptoms Probable cause Corrective Action IP console fails to register (red LED is lit on TKB) TKB (keyboard) does not have a reserved IP address OR does not have the right IP address OR is not communicating with the right controller. 1. Check DHCP lease to confirm if an expected IP address is assigned to TKB. Console PC does not have the proper IP address.
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Chapter 6 Maintenance
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Maintenance General Maintenance Procedures Checking the System 1. Click Maintenance Commands in the System Administration Tool. 2. Enter the following commands: - SH ST AL: Checks for system alarms. There should be no alarms. - DBMS STAT: Checks the status of the initialized flag. The flag is on if the system is in sync. If the flag is off, enter DBMS Save. - PROG R DIS: Displays the scheduled system reset. By default, the system reboots at 2:15 a.m. daily ONLY if there is memory fragmentation.
3300 ICP Technician’s Handbook Maintaining Security Maintaining VoIP Security In an IP-enabled network, secure connections between IP endpoints is required and can be achieved in the following ways: • Media Signaling Security ensures all messages transmitted over IP are encrypted. • Voice Streaming Security ensures all voice packets transmitted over IP are encrypted. For more information about Secure RTP (SRTP), see Voice Streaming Security in the Online Help.
Maintenance View Logs This section contains the following: • Viewing Maintenance or Software Logs (below) • Collecting System Logs, Release 5.2 and Later (page 238) • Collecting System Logs, Release 5.1 (page 239) • Viewing Logs Remotely, TCP/IP Socket Numbers (page 241) • Viewing Login and Logout Audit Logs (page 242) Viewing Maintenance or Software Logs To view maintenance or software logs: 1. Log into the System Administration Tool (see page 8). 2.
3300 ICP Technician’s Handbook Table 35: System Reset Causes (continued) Reset Cause Interpretation Root Cause 0x103 Programmed reset The system software intentionally restarted the system. 0x203 Push-button reset The front panel reset button was pressed. (Page 2 of 2) Collecting System Logs, Release 5.2 and Later Product Support may request logs in the event of a system failure (see Table 36 below). In the event of a system lockup, go to "Collecting System Lockup Logs - Release 5.
Maintenance Collecting System Logs - Release 5.2 and Later To download the system diagnostics file to your computer: 1. Select Maintenance and Diagnostics from the Selection drop-down list. 2. Click System Diagnostics Reporting. 3. Select the Download the files to my computer radio button. 4. Click Send System Diagnostics Report. 5. A warning window opens reminding you that this process may take a few minutes. Click OK to continue. 6. When the File Download dialog box appears, click Save (not Open). 7.
3300 ICP Technician’s Handbook 5. Navigate to a folder or network drive on your PC. Ensure that the file extension is set to (.tar). 6. Click Save and then click Close. To collect the logs through PC to controller network connectivity: 1. At the DOS prompt, type cd c:\3300log (example folder name) Type ftp Enter the ESM username and password when prompted. You should see the ftp prompt when you successfully log in. Type binary Type hash Type prompt 2.
Maintenance To prepare to for collecting system lockup logs: 1. Save the “HardResetHook” commands in a text file called sysinfo.txt. The file is also available at ftp://ftp.mitel.com/outgoing/. wvSpy 20, “system.wvr”, 3 i HardResetHookAddTaskName “DRATask ... ... HardResetHookGroupTaskTrace 2. FTP sysinfo.txt file into the db directory of the 3300 ICP: At the DOS prompt, type cd c:\sysinfo.txt Type ftp Login with the ESM username and password.
3300 ICP Technician’s Handbook Table 37: TCP/IP Output Streaming Settings Log Output Socket Number Software Logs 1750 Maintenance Logs 1751 SMDR Logs 1752 Hotel/Motel Logs 1753 LPR1 Printer Port 1754 ACD Real Time Event 15373 IP PMS (Release 6.0) 15374 PMS Voice Mail Integration 6830 Viewing Login and Logout Audit Logs To view Login/Logout logs: 1. Log into the System Administration Tool (see page 8). 2. Click Login/Logout Audit Logs. 3.
Maintenance - Session Availability: True means a session is available for an authenticated user. False means that the maximum allowed sessions has been reached. - Session ID: The same session ID is recorded for a newly opened session and again at logout. Use both the login type and the session ID to identify events from the same session/user. - Comments: Provides login and logout details, for example, reason for login failure and reason for a logout.
3300 ICP Technician’s Handbook Device Connectivity Device move detection, in support of E911 Emergency Calling Services, is critical to maintaining the accuracy of Customer Emergency Services ID (CESID) information. With Release 5.2, the IP device location can be automatically updated or the location can be monitored for manual update. Detection of Layer 2 connectivity is through Spanning Tree Protocol (STP) or Cisco Discovery Protocol (CDP).
Maintenance Table 38: Device Connectivity Form Fields (continued) Field name Description Previous STP Port Identifier Port number on the STP Layer 2 switch where the IP device was connected before being moved. Previous CDP L2 Port MAC MAC address of the CDP Layer 2 switch where the IP device was connected before being moved. Previous CDP Port Identifier Port number on the CDP Layer 2 switch where the IP device was connected before being moved.
3300 ICP Technician’s Handbook Table 38: Device Connectivity Form Fields (continued) Field name Description Last Known CDP L2 Port MAC MAC address of the CDP Layer 2 switch where the IP device was connected on first registration or registration after a move. - “Unknown” device is one that does not support CDP with its current firmware load. A ‘Reload’ of set firmware may be required. - “Not Supported” device indicates that L2 switches do not support CDP.
Maintenance Device Move Detection Procedures Monitor the Device Connectivity - Moved form to identify devices that have moved. The monitoring schedule depends on how often you suspect devices may be moved, and the corporate emphasis on accurate Customer Emergency Services ID (CESID) information. In a resilient environment, it is usually sufficient to address a device move when it is detected on the Primary controller.
3300 ICP Technician’s Handbook IP Phone Analyzer The Mitel 3300 ICP IP Phone Analyzer is an application that collects performance information from the IP devices on the network. Requirements Install the IP Phone Analyzer on a PC running Windows NT, Windows 2000, Windows XP, or Windows 98. Tip: The PC must be connected to the network via a Layer 2 switch port on the controller. Installing the IP Phone Analyzer To install the IP Phone analyzer: 1.
Maintenance From the System Administration Tool: • To monitor all IP telephones, issue the LOAD IPDEVICE ALL maintenance command. There will be a service outage while the telephones reset. Disabling Tool Analysis To disable tool analysis from the PC hosting the Analyzer Tool: • Access the Status View window, left-click on the IP address, then right-click and select Delete. To disable tool analysis from the System Administration Tool: 1. In the DHCP Options form for Release 7.
3300 ICP Technician’s Handbook LSMeasure Tool Use the LSMeasure Tool to determine the line settings for Loop Start (LS) trunks that are connected to the Analog Main Board and Analog Option Board in the controller, or to the Universal ASU. Refer to Measuring LS Trunk Line Settings in the System Administration Tool Online Help for detailed instructions and message interpretation. To launch the LSMeasure Tool: 1. Log into the IP address of the Real Time Controller (RTC).
Appendix A Hardware Reference
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Hardware Reference System Configurations There are several basic options for the 3300 ICP: • 100-user system • CXi system with embedded Analog and an Ethernet Layer 2 switch • CX system without embedded Analog and without Ethernet ports • MX system with embedded Analog • MXe system without embedded Analog • MXe system with embedded Analog • LX, 250 and 700-user system • LX controller with 512 MB memory on the RTC for 1400 users Controller Hardware Details For detailed information on the 330
3300 ICP Technician’s Handbook Controller Components Tip: For each module, the leftmost connectors correspond to Port 1 for that module, and the rightmost to Port 2.
Hardware Reference Figure 33: MX Controller — Back Panel Figure 34: MXe Controller — Front Panel 255
3300 ICP Technician’s Handbook Figure 35: MXe Controller — Back Panel, Redundant with Analog Figure 36: MXe Controller — Back Panel, Non-Redundant Figure 37: MXe Controller — Hard Drive Jumper Settings 256
Hardware Reference Figure 38: CX Controller — Front Panel Figure 39: CXi Controller — Front Panel (200ICP place-holder) 257
3300 ICP Technician’s Handbook Figure 40: CX Controller — Back Panel Figure 41: CXi Controller — Back Panel Figure 42: 100-User Controller — Front Panel Tip: The 100-user controller has 2 Ethernet ports, but only the leftmost port can be used.
Hardware Reference Controller Cabinet Numbering • Cabinet 1 (hardcoded): internal. • Cabinets 2 to 5 (hardcoded): CIM ports, from left to right (not CX/CXi). • Cabinets 6 to 13 (6 to 9 for the MX and 100-user): module ports (left to right). T1/E1 Combo Card The T1/E1 combo module provides T1 trunking and DSP functionality for the CX with Release 6.0 software and for all controllers (266/300 MHz minimum) with Release 7.0 software.
3300 ICP Technician’s Handbook Figure 44: T1/E1 Combo Card - Resilient, from Release 7.0 Table 40: T1/E1 Combo Card Tip/Ring Assignments NT/LT Settings Pin Signal NT (Default) LT 1 -- Rx Ring Tx Ring 2 -- Rx Tip Tx Tip 3 N/C -- -- 4 -- Tx Ring Rx Ring 5 -- Tx Tip Rx Tip 6 N/C -- -- 7 N/C -- -- 8 N/C -- -- Note: Network and Line Termination settings are software-controlled. DO NOT move the jumpers. The settings apply to both connectors on the resilient card.
Hardware Reference Dual T1/E1 Framer Figure 45 below shows the dual T1/E1 module, which provides embedded PRI and embedded T1/D4 functionality to a minimum 300 MHz controller. Figure 45: Dual T1/E1 Framer Quad BRI Framer Figure 46 below shows the Quad BRI module which provides embedded BRI functionality to a minimum 300 MHz controller. Figure 46: Quad BRI Framer RJ-45 Pin Orientation The RJ-45 connector is used for Ethernet, CIM, Music on Hold, Paging, RS-232 Maintenance ports, and E1 and T1 interfaces.
3300 ICP Technician’s Handbook Analog Board (MX Controller) The Analog Boards provide connectivity for analog trunks and telephones (POTS and On-Premise Station, ONS).
Hardware Reference Table 44: Embedded Analog Pager Connector Pinout Pin Signal Virtual PLID 1 Common contact 2 Normally closed contact 3 Normally open contact 4 Page1 (Tip) 4141 5 Page2 (Ring) 4141 6 No connection 7 Not used 8 Not used Note: The Paging port is an 8-pin RJ-45 connector on the rear panel of the MX controller. The paging port has a tip/ring pair for audio and contact closures for zone control.
3300 ICP Technician’s Handbook Table 45: Embedded Analog Amphenol Connector Pinout (continued) Pin Color Code Analog Main Board Analog Option Board PLID 46/21 V/BL, BL/V LS Ring/Tip 11 4-1-2-7 47/22 V/O, O/V LS Ring/Tip 12 4-1-2-8 48/23 - 50/25 NOT USED Note: Power Fail Transfer is provided internally between the LS trunks and the ONS lines. Preselected DTMF or rotary telephones can be connected directly to CO trunks in the event of system failure.
Hardware Reference .
3300 ICP Technician’s Handbook Controller Alarm Port Pinouts Table 50: Controller Alarm Port Pinout Pin Signal Pin Signal 1 Critical Alarm 6 Not Used 2 Critical Alarm Return 7 Minor Alarm 3 Not Used 8 Minor Alarm Return 4 Major Alarm 9 Not Used 5 Major Alarm Return Controller Remote Alarm Behavior Table 51: Controller Remote Alarm Behavior Action Behavior Power-up or push-button reset Remote alarms are enabled by default and the LED is turned off.
Hardware Reference Network Services Units The Network Services Unit provides connectivity to digital trunks.
3300 ICP Technician’s Handbook Universal and R2 NSU DIP Switch Settings Table 52: Message Link DIP Switch Setting DIP Switch Rear panel, left side Use Notes Primary NSU Set to 1 (up). Connected to the controller Secondary NSU Set to 2 (down). Connected to another NSU Table 53: T1/E1 Ports DIP Switches Defined DIP Switch Use Notes 1 Tx Ground Ground when down; floating when up. 2 Rx Ground Ground when down; floating when up. 3 Impedance selector #1 120 ohm (enabled when down).
Hardware Reference Universal and R2 NSU Pin Allocations Table 55: CIM Port Connector (Controller, NSU and ASU) RJ-45 Connector Pin Signal Name 1 RX+ 2 RX- 3 TX+ 4 Not used 5 Not used 6 TX- 7 Not used 8 Not used Note: The Universal ASU connects to the controller over a Category 5 Universal Twisted Pair (UTP) crossover cable through a CIM interface. The Category 5 cable is of the same type used for Ethernet connections and within the cable twisted pairs are arranged as: 1,2: 3,6; 4,5; 7,8.
3300 ICP Technician’s Handbook Table 57: RS-232 Maintenance Connector RJ-45 Connector Pin Signal Name 1 DCD (data carrier detector) 2 RXD (receive data) 3 TXD (transmit data) 4 DTR (data terminal ready) 5 GND (ground) 6 Not used 7 RTS (ready to send) 8 CTS (clear to send) 9 Not used Table 58: T1 and E1 Connector Pin Allocation Signal Name RJ-45 Connector Pin NT Mode: Switch-6 UP LT Mode: Switch-6 DOWN 1 RX Ring TX Ring 2 RX Tip TX Tip 3 Unused Unused 4 TX Ring RX Ring 5
Hardware Reference Table 59: NSU Trunk Type Programming Information NSU Protocol Link Descriptor (Integrated Access) MSDN Trunk Circuit Descriptor Type Universal T1/E1 T1/E1 PRI/QSIG ISDN Node Universal T1 Universal E1 Universal T1 T1 E&M T1D4 Universal T1 Universal T1/E1 T1/E1 MSDN DPNSS Universal T1 Universal E1 R2 R2 ISDN Node R2 BRI NSU Figure 51: BRI NSU—Front Panel Figure 52: BRI NSU—Back Panel 271
3300 ICP Technician’s Handbook Table 60: BRI Connector Pinout (Amphenol 25-pin) Pin Signal Pin Signal Pin Signal 1 T1 11 T11 31 R6 2 T2 12 T12 32 R7 3 T3 13 T13 33 R8 4 T4 14 T14 34 R9 5 T5 15 T15 35 R10 6 T6 26 R1 36 R11 7 T7 27 R2 37 R12 8 T8 28 R3 38 R13 9 T9 29 R4 39 R14 10 T10 30 R5 40 R15 BRI NSU DIP Switch Settings Table 61 below shows the settings for the CEPT port DIP switch for the BRI NSU.
Hardware Reference Analog Services Unit The Analog Services Unit (ASU) provides connectivity for analog trunks and telephones (POTS and On-Premise Station, ONS). There are three variants of 3300 ASUs: • ASU • Universal ASU • ASU II (only on systems running Release 7.0 and later). For information specific to embedded analog, refer to page 262.
3300 ICP Technician’s Handbook Figure 56: ASU II—Front Panel with a Line Card Figure 57: ASU II—Back Panel There are two line card available for the ASU II: • 16 port ONS card • 4 + 12 port Combo card (4 LS trunks and 12 ONS lines).
Hardware Reference Table 63: ASU II 25-Pair Male D-Type Connector Pinout Pin Color Code 16 port ONS PLID 4 + 12 port Combo PLID 26/1 W/BL, BL/W ONS Tip/Ring 1 n1x1 ONS Tip/Ring 1 n1x1 27/2 W/O, O/W ONS Tip/Ring 2 n1x2 ONS Tip/Ring 2 n1x2 28/3 W/G, G/W ONS Tip/Ring 3 n1x3 ONS Tip/Ring 3 n1x3 29/4 W/BR, BR/W ONS Tip/Ring 4 n1x4 ONS Tip/Ring 4 n1x4 30/5 W/S, S/W ONS Tip/Ring 5 n1x5 ONS Tip/Ring 5 n1x5 31/6 R/BL, BL/R ONS Tip/Ring 6 n1x6 ONS Tip/Ring 6 n1x6 32/7 R/O,
3300 ICP Technician’s Handbook Table 64: ASU 25-Pair D-Type Connector Pinout Pin Color Code ASU PLID Universal ASU PLID 26/1 W/BL, BL/W ONS Ring/Tip 1 n111 ONS Ring/Tip 1 n111 27/2 W/O, O/W ONS Ring/Tip 2 n112 ONS Ring/Tip 2 n112 28/3 W/G, G/W ONS Ring/Tip 3 n113 ONS Ring/Tip 3 n113 29/4 W/BR, BR/W ONS Ring/Tip 4 n114 ONS Ring/Tip 4 n114 30/5 W/S, S/W ONS Ring/Tip 5 n115 ONS Ring/Tip 5 n115 31/6 R/BL, BL/R ONS Ring/Tip 6 n116 ONS Ring/Tip 6 n116 32/7 R/O, O/R ONS
Hardware Reference Table 65: ASU II Combo Card SFT/PFT Port Connections LS Port ONS Port 1 1 2 2 3 3 4 4 Note: Up to four SFT/PFT calls can occur at the same time between pairs of LS and ONS ports. ONS is supported against an LS trunk. Table 66: Universal ASU Music on Hold Connector Pinout Pin Signal Virtual Circuit 1/2 Tip/Ring 1 n141 3/6 Tip/Ring 2 n142 4/5 Tip/Ring 3 n143 7/8 Tip/Ring 4 n144 Note: CIM 1: n = 2. CIM 2: n = 3.
3300 ICP Technician’s Handbook 5485 IP Paging Unit Table 68: 5485 IP Paging Unit Pinout Pin Color Code Signal 9 BR/R Audio output, Positive 34 R/BR Audio output, Negative 36 BK/BL Relay Closure (normally closed) 37 BK/O Relay Closure (normally open) 11 BL/BK Page Control input 12 O/BK Figure 58: 5485 IP Paging Unit Cross Connection 278
Hardware Reference Peripheral Cabinet Each peripheral cabinet contains peripheral interface cards providing ONS and/or DNI ports. Each cabinet has one peripheral switch controller (PSC) card for control of peripheral cards and one fiber interface module (FIM) that provides connection to the controller.
3300 ICP Technician’s Handbook Peripheral Cabinet Card Layout 280
Hardware Reference Fiber Interface Module Figure 60: Peripheral Cabinet FIM E&M Trunk Card Figure 61: Switchable Interface Configurations 281
3300 ICP Technician’s Handbook E&M Trunk Card Figure 62: SN-1 and SN-2 Switches LG/GS Trunk Card Figure 63: Message Registration Arrangements 282
Hardware Reference OPS Line Card Figure 64: OPS Line Card About Peripheral Interface Cabling Peripheral equipment is connected to the interface circuits of the system via a cross-connect field. Peripheral interface cards are connected to the cross-connect field by 25-pair cables. Cables terminate at the node on 50-pin jacks, J1 through J8, with the number of cables being dependent on the quantity and type of interface cards installed in the node.
3300 ICP Technician’s Handbook Figure 65: Peripheral Cabinet Backplane Connectors Figure 66: Peripheral Cabinet Backplane Wiring 284
Hardware Reference Peripheral Cabinet Cabling The following three tables show the pinout signals of the interface cards as they appear on J1 through J8.
3300 ICP Technician’s Handbook Table 69: Peripheral Cabinet Card Slot Pinouts (Cards 1, 4, 7 and 10) Peripheral Pin Color Code Backplane Jacks J1 (slot 1) J3 (slot 4) J5 (slot 7) J7 (slot 10) J2 (slot 1) J4 (slot 4) J6 (slot 7) J8 (slot 10) 286 ONS OPS LC LC LS/GS Trunk E&M Trunk DID/LT Trunk DID/2 COV DNI Trunk L C L C 26 W/BL 1T 1T 1T 1T 1T 1T 1T 1T 1 BL/W 1R 1R 1R 1R 1R 1R 1R 1R 27 W/O 2T 1MWB 1T(MR) 1T1 2T 2T 2 O/W 2R 1MWA 1R(MR) 1R1 2R 2R 28 W/G 3T 2T 2T
Hardware Reference Table 70: Peripheral Cabinet Card Slot Pinouts (Card 2, 5, 8 and 11) Peripheral Pin Backplane Jacks Color Code ONS LC 34 R/BR 1T 1T 1T 1T 1T 1T 1T 1T 9 BR/R 1R 1R 1R 1R 1R 1R 1R 1R 35 R/S 2T 1MWB 1T(MR) 1T1 2T 2T 10 S/R 2R 1MWA 1R(MR) 1R1 2R 2R 36 BK/BL 3T 2T 2T 1E 2T 2T 3T 3T J3 (slot 5) 11 BL/BK 3R 2R 2R 1SG 2R 2R 3R 3R J5 (slot 8) 37 BK/O 4T 2MWB 2T(MR) 1M 4T 4T 12 O/BK 4R 2MWA 2R(MR) 1SB 38 BK/G 5T 3T 3T 2T
3300 ICP Technician’s Handbook Table 71: Peripheral Cabinet Card Slot Pinouts (Cards 3, 6, 9 and 12) Peripheral Pin Color Backplane Code Jacks 42 Y/O 17 0/Y 43 Y/G 18 G/Y 44 Y/BR 19 BR/Y J1 (slot 3) 45 Y/S 20 S/Y J3 (slot 6) 46 V/BL J5 (slot 9) 21 BL/V 47 V/O J7 (slot 12) 22 O/V 48 V/G 23 G/V 49 V/BR 24 BR/V 50 — 25 — 42 Y/O 17 0/Y 43 Y/G 18 G/Y 44 Y/BR J2 (slot 3) 19 BR/Y 45 Y/S J4 (slot 6) 20 S/Y 46 V/BL J6 (slot 9) 21 BL/V J8 (slot 12) 47 V/O 22 O/V 48 V/G 23 G/V 49 V/BR 24 BR/V 50 — 25 — 288 ONS LC 1
Hardware Reference Digital Service Unit The Digital Service Unit (DSU) provides digital trunk interfaces for public or private network access, and specialized digital functions (such as messaging and ISDN service).
3300 ICP Technician’s Handbook DSU Card Layout DS1 Formatter Table 72: DS1 DB-15 Connector Pinout Pin Color Code Description 1/9 W/O, O/W Tx Tip/Ring 2/4 W/G, G/W Frame Ground 3/11 W/BL, BL/W Rx Tip/Ring Others — Unused 290
Hardware Reference Table 73: DS1 Pinouts for Line/Network Termination Pin Line Termination Mode Network Termination Mode 1 Tx Ring Rx Ring 2 Tx Tip Rx Tip 3 Unused Unused 4 Rx Ring Tx Ring 5 Rx Tip Tx Tip 6 Unused Unused 7 Unused Unused 8 Unused Unused PRI Card Figure 68: PRI Card Termination Settings 291
3300 ICP Technician’s Handbook Peripheral Resource Card Figure 69: Peripheral Resource Card Installation R2 Card Figure 70: R2 Card Termination Settings Table 74: R2 Card RJ-45 Connector Pinout 292 Pin Function 1, 2 TX 4, 5 RX
Hardware Reference IP Phones Powering Features Table 75: IP Phone Powering Features Option 5201, 5205, 52125215, 5230, 5235, 5330, 5340, Navigator 5220, 5224, 5240, TeleMatrix 3000IP Ethernet / AC Power Adapter (48 VDC LAN Power) Yes Yes AC Power Adapter (24 VDC) No Yes Power Dongle (Cisco-Compliant) Yes Yes 3300 In-line Power Dsine Hub Yes Yes Spare Pair Power, 802.3af Yes Yes Signal (Phantom) Pair Power, 802.
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Appendix B Installation Planner
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Installation Planner CXi/MXe Requirements for IP Networking Tip: Refer to the Engineering Guidelines, Network Configuration for CXi- and MXe-specific guidelines and, configuration and programming requirements.
3300 ICP Technician’s Handbook WAN Requirements • Internet Gateway (WAN interface) IP address details; program one of the following address assignment methods: Static address assignment - IP address - Subnet Mask - Default Gateway DHCP address assignment - Client name (as required by ISP) - Client ID or MAC address (as required by ISP) PPPoE address assignment • - User name - Password (Optional) Port Forwarding details—i.e.
Installation Planner • IP Routing form - When the CXi/MXe receives a packet from a host on the LAN, it checks the table. If a route is found on the Network List, the CXi/MXe forwards the packet to the system Gateway or a router connected to the local subnet. If no route is found, the CXi/MXe forwards the packet to the internet through its WAN interface.
3300 ICP Technician’s Handbook Controller Configuration Settings (RTC) Do not change these settings unless you are directed to make changes by an RN. Unauthorized changes may prevent the system from booting up. Table 76: Controller Configuration Settings Prompt Value Note boot device ata=0, 0 Boot device is Disk. processor number 0 Not used. host name bootHost file name ALL platforms, after Release 6.0: /partition1/Rtc8260 (Prior to Release 6.
Installation Planner DHCP Configuration Settings Table 77: E2T Static IP Address Programming Option Name Value Notes/Example Name Name of E2T Subnet Subnet of E2T Select subnet. IP Address IP address of E2T 192.168.1.
3300 ICP Technician’s Handbook Table 79: Mitel DHCP Server Options Option ID Name Type Value (notes, example) 3 Router IP address IP Address. 192.168.1.3 6 DNS server IP address IP Address Required for the 5230 IP Appliance. ASCII String Default is “id:ipphone.mitel.com;sw _tftp=192.168.1.2;call_sr v=192.168.1.2; vlan=1;l2p=6;dscp=46” 125 Vendor Specific (Applies to Information Rel. 7.0 and later systems. Option 43 can also be used.) 44 NetBIOS name IP Address Server IP address.
Installation Planner Table 79: Mitel DHCP Server Options (continued) Option ID Name Type Value (notes, example) 132 (See note) VLAN ID (optional) HEX, numeric 2 (for external server, use Hex LONG; for internal server use decimal) 133 (See note) Priority (optional) HEX, numeric 6 (for external server, use Hex LONG; or internal server use decimal) 134 (See note) DiffServ Code Point Numeric 44 (prior to Rls 6.0) 46 (from Rls 6.
3300 ICP Technician’s Handbook Table 80: DHCP Server Configuration Settings (continued) Options (at Global Scope for WEB devices) DNS Server 006 IP Address DNS Domain Name 015 ASCII String Options (for 3300 E2T) TFTP Server (hostname or IP) 066 ASCII String (typically the IP address of the controller RTC) TFTP BootFile 067 ASCII String /sysro/E2T8260 Options (for IP Phones) The following two options apply to Release 7.0 and later. The second, Option 125, is the factory-programmed default.
Installation Planner Table 80: DHCP Server Configuration Settings (continued) Note: ·Option 128-135 correspond to the following Option 43/125 tags: Option 128 129 130 131 132 133 134 135 Equivalent Option 43/125 Tag sw_tftp call_srv id:ipphone.mitel.com ipa_srv vlan l2p dscp app_proxy The Option 125 string is auto-generated upon upgrade to Release 7.
3300 ICP Technician’s Handbook Programming E2T via Debug Cable or Secure Telnet Use the settings in Table 81 below to program the E2T using a debug cable. The debug (Tapi) cable is an RS-232 serial cable with a PS2 connector at one end and a DB9 connector at the other. For the MXe, connect to the controller through secure telnet to port 2007. Tip: Use this section only if you already have a debug cable, and only if you are directed to do so by Mitel Technical Support.
Installation Planner Configuring External DHCP Settings for E2T You must reserve an IP address for the E2T on the DHCP server; assign options 66 and 67 on the external DHCP (Windows NT) to E2T reserved IP address. During installation of the 3300 ICP you will manually enter a static IP address on the RTC card. The E2T card will send a DHCP broadcast to obtain an IP address from the DHCP server. The DHCP server (internal or external) must be enabled to supply a free IP and option 66 and 67.
3300 ICP Technician’s Handbook Configuring a Windows 2000 DHCP Server (prior to Release 7.0) You can modify a Windows 2000 DHCP server to support IP Phones. A DHCP server must be configured for each subnet. The following items must be configured: • TFTP Server IP address • IP address of the RTC card • Mitel tag “MITEL IP PHONE”. To modify a Windows 2000 DHCP Server: 1. In the Start menu, point to Programs, then Administrative Tools, and click DHCP. 2.
Installation Planner - Value: MITEL IP PHONE. Click OK. Tip: If you are using VLANs complete all of the following steps. If you are not using VLANs complete steps 13 to 18 and step 21. 9. In the Predefined Options and Values window click Add again. 10. (optional) In the Option Type window, set the following: - Name: VLAN ID - Type: Hex LONG (32 bit word) - Code: 132. Then click OK. - Value: enter a numeric value for the Voice VLAN. Click OK.
3300 ICP Technician’s Handbook Configuring a Windows 2000 or Windows 2003 DHCP Server (Rls 7.0 and later) Neither Windows 2000 nor Windows 2003 support DHCP Options 124/125. Options 60/43 must be used instead. Note: Options 128-133 used in previous ICP releases are required to provide backward compatibility with IP sets that have yet to be upgraded with firmware (2.0.0.18 or later) that supports options 124/125 or 60/43.
Installation Planner 8. Enter a null terminator (0x00) at the end of the hex string under Binary. The completed dialog box should look like this: 9. Click OK, and then click Close. 10. On the Action menu, select Set Predefined Options. 11. In the Predefined Options and Values dialog box, select the Mitel Vendor Class from the Option class list. Click Add. 12. In the Option Type dialog box, enter the following: Field name Name Data type Code What to enter... Mitel Option String 001 13. Click OK. 14.
3300 ICP Technician’s Handbook For defaults, see Table 80 on page 303. Tip: You can use the DHCP Options form in the System Administration Tool to create the configuration string, then copy it into a text editor and modify it as required. 16. Click OK. 17. Add the Mitel option to the DHCP scopes that require it, modifying the ID string accordingly.
Installation Planner Telephone Programming Guide Use the format below to collect information for programming the phones.
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Appendix C Typical Network Configurations
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Typical Network Configurations Network Configuration Examples This section shows examples of the three most common, non-resilient, network configurations for a 3300 ICP LX, MX, CX, 250/700-User: • Configuration 1: One DHCP Server per VLAN (below) • Configuration 2: One DHCP Server for Two VLANs (page 320) • Configuration 3: Router on a Stick (one router interface to multiple VLANs) (page 321). Tip: See “CXi/MXe Configuration Procedures” on page 323 for CXi-specific configuration examples.
3300 ICP Technician’s Handbook Configuration 1: One DHCP Server per VLAN Figure 71: One DHCP Server per VLAN - Example Table 86 below shows the DHCP settings programmed for this configuration. Table 86: DHCP Settings Example (Configuration 1) Setting DHCP Server on VLAN 1 (IP: 10.10.10.2) Scope 1 Internal DHCP Server on Controller Scope 1 DHCP 10.10.10.10 to 10.10.10.100 20.20.20.10 to 20.20.20.100 Subnet 255.255.255.0 255.255.255.0 10.10.10.251 20.20.20.251 Opt. 03 Opt 125 or 43 (Rel. 7.
Typical Network Configurations Layer 2 Switch Settings (Example) Table 87 and Table 88 below show examples of settings on a Cisco and an HP Layer 2 switch for this example. See Figure 71 for the port numbers. Tip: These settings also apply for the other network configuration examples.
0 ICP Technician’s Handbook Configuration 2: One DHCP Server for Two VLANs Figure 72: One DHCP Server for two VLANs - Example Table 89 below shows the DHCP settings programmed for this configuration. Table 89: DHCP Settings Example (Configurations 2 and 3) Setting DHCP Server on VLAN 1 (IP: 10.10.10.2) Scope 1 Scope 2 DHCP 10.10.10.10 to 10.10.10.100 20.20.20.10 to 20.20.20.100 Subnet 255.255.255.0 255.255.255.0 Opt. 03 10.10.10.251 20.20.20.251 Opt 125 or 43 (Rel. 7.0>) id:ipphone.mitel.
Typical Network Configurations Layer 2 Switch Settings (Example) See “Layer 2 Switch Settings (Example)” on page 319. Configuration 3: Router on a Stick Figure 73: Configuration 3 Example Table 89 on page 320 shows the DHCP settings for this configuration. Layer 2 Switch Settings (Example) See “Layer 2 Switch Settings (Example)” on page 319. LLDP-MED and IP Phone Network Policy LLDP-MED stands for Link Layer Discovery Protocol - Media Endpoint Discovery.
3300 ICP Technician’s Handbook Cisco Discovery Protocol (CDP) Prior to Release 5.1 the Mitel IP devices discovered VLAN information dynamically through DHCP. With Release 5.1, Mitel IP device messages are now compatible with Cisco Discovery Protocol (CDP) for the purpose of port duplex and speed settings, port MAC identification and Auxiliary VLAN assignment.
Typical Network Configurations CXi/MXe Configuration Procedures Firewall/Port Forwarding The Port Forward Table form allows external traffic to reach resources on the internal network and can contain up to 40 entries. Table 90: Port Forward Table (CXi/MXe only) Parameter Function/Values Protocol The WAN interface protocol; UDP or TCP. Src Start Port The source port at the start of the range. Src End Port The source port at the end of the range. Dst IP Address IP Address of the destination device.
3300 ICP Technician’s Handbook Configuration 1: CXi Typical Voice-Only Network Figure 74: CXi Configuration 1 Example IP Address 192.168.1.2 Subnet 255.255.255.0 Gateway 192.168.1.1 Layer 2 192.168.1.
Typical Network Configurations Configuration 2: MXe Typical Voice-Only Network Figure 75: MXe Configuration 2 Example IP Address 192.168.1.2 Subnet 255.255.255.0 Gateway 192.168.1.1 Layer 2 192.168.1.
3300 ICP Technician’s Handbook Configuration 3: CXi Typical Voice and Data Network Figure 76: CXi Configuration 3 Example IP Address 192.168.1.2 Subnet 255.255.255.0 Gateway (Router) 192.168.1.1 Layer 2 192.168.1.3 Tip: If an IP Address is on the IP Network List in the IP Routing form, the connection will be routed to 192.168.1.1 (router). If the IP Address is not on the IP Network List, then the connection will be routed to the WAN Port automatically.
Typical Network Configurations Configuration 4: MXe Typical Voice and Data Network Figure 77: MXe Configuration 4 Example IP Address 192.168.1.2 Subnet 255.255.255.0 Gateway (Router) 192.168.1.1 Layer 2 192.168.1.3 Tip: If an IP Address is on the IP Network List in the IP Routing form, then the connection will be routed to 192.168.1.1 (router). If the IP Address is not on the IP Network List, then the connection will be routed to the WAN Port automatically.
3300 ICP Technician’s Handbook Windows 2000 FTP Server Figure 78, Figure 79 and Figure 80 below show examples of the settings needed on a Windows 2000 FTP server. To program these FTP settings 1. Open the Computer Management control panel (Start/Settings/Control Panels/Administrative Tools/Computer Management). 2. In Services and Applications, click on Internet Information. 3. Program the settings as shown below (use the IP Address drop-down menu to select the PC’s IP address).
Typical Network Configurations Figure 79: Windows 2000 Security Accounts Tab Figure 80: Windows 2000 Home Directory Tab 329
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Appendix D Status LEDs
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Status LEDs This appendix describes the following LEDs in the 3300 ICP system. • Controller LEDs (below) • Network Services Unit LEDs (page 346) • Analog Services Unit LEDs (page 351) • IP Phone and IP Appliance LAN LEDs (page 354) • Peripheral Cabinet LEDs (page 355) • Digital Services Unit LEDs (page 356) • In-Line Power Unit LEDs (page 361) For detail on any alarms, see “View Alarms” on page 182.
3300 ICP Technician’s Handbook Figure 82: Controller LEDs (CX; CXi) Power LED (page 335) Ethernet LEDs (page 338) Hard Drive LED (page 335) T1/E1 Combo Card (page 344) Alarm (Relay) LED (page 340) Quad BRI Framer (page 345) Figure 83: MXe Controller — Front Panel Power LED (page 335) CIM LEDs (page 340) Hard Drive LED (page 335) T1/E1 Combo Card (page 344) FIM LEDs (page 338) Dual T1/E1 Framer (page 342) Ethernet WAN/LEDs (page 338) Quad BRI Framer (page 345) 334
Status LEDs Figure 84: MXe Controller — Rear Panel with Analog Power Supply LED (page 342) RAID Controller LEDs (page 336) Power Status, Front Panel Table 92: Controller Power LED LED Status Meaning Green on The system successfully booted and is operating normally. Red - two flashes The unit is starting up properly (see only during boot process). Red on solid The unit has detected an error and is held in reset mode. Red flashing The unit has detected an error and will attempt a reset.
3300 ICP Technician’s Handbook RAID Controller Refer to Knowledge Base Article 06-2806-00012 “RAID Controller Operations Manual” for RAID operation details.
Status LEDs Table 96: RAID Fault and Access LEDs Hard Drive State Fault Access Description Normal OFF GREEN Read or write Request off-line OFF GREEN flashing (1/sec) Button pushed while online Going off-line OFF GREEN Button released, processing request Off-line OFF OFF Request on-line Note GREEN flashing (1/sec) Coming on-line OFF OFF Button released, processing Drive removed ORANGE OFF Replace drive and rebuild Drive reinserted ORANGE OFF Perform rebuild Request rebuild
3300 ICP Technician’s Handbook FIM The top LED indicates the status of local FIM. The bottom LED indicates the status of the remote FIM. The controller FIM monitors the synchronization of the clock appearing on the fiber link from the peripheral cabinet or DSU. The FIM in the peripheral cabinet or DSU monitors the synchronization of the clock appearing on the fiber link from the controller.
Status LEDs Table 98: Controller Ethernet Ports LEDs (LX; MX; 100-User; 250/700-User) LED Top Meaning Bottom Normal Mode Switch Pressed Mode ON (Green) — Link activity Full duplex ON (Red) — Collision ERR — ON (Green) Link integrity 100 Mbps — OFF No link integrity 10 Mbps Figure 88: Controller LAN Ethernet Port LEDs (CX/CXi and MXe) Table 99: WAN/LAN Port LEDs (CX, CXi, and MXe) LED Meaning Green on Link is active. Green blinking Link is active and transmitting or receiving.
3300 ICP Technician’s Handbook CIM Table 100: Controller CIM LEDs LED Status Meaning (All LEDs) ON Communication link established and configured Flashing Link established but not configured OFF No power Controller Alarm Figure 89: Controller Alarm (Relay) LEDs (LX; MX; 100-User; 250/700-User) Table 101 below shows the meaning of the Alarm LEDs.
Status LEDs Table 101: Controller Alarm (Relay) LEDs (continued) (LX; MX; 100-User; 250/700-User) (continued) Alarm State Major Minor Remote Disabled Meaning Red on Service has degraded beyond predetermined threshold. OR Embedded voice mail is not functioning or disk space is at 98%. off No alarm. Red on Minor malfunction in system (minor alarm raised when system not fully operational). OR Embedded voice mail disk space is at 90%. off No alarm.
3300 ICP Technician’s Handbook Table 102: Controller Alarm LED (continued)(CX, CXi, and MXe) (continued) Alarm Minor LED State Yellow flashing Reset Red/ button Orange/ depressed Yellow OFF Meaning Minor malfunction in system (minor alarm raised when system not fully operational). OR Embedded voice mail disk space is at 90%. Alarm is on, but silenced (Silence state is toggled by the Remote Alarms ON/OFF switch). OR PRO or INIT switch active. Normal operation.
Status LEDs Table 104: Controller Dual T1/E1 Framer LEDs LED Meaning Alarm (bottom) Status (top) ON (Red) — No Layer 1. ON (Yellow) — Alarm indication from far end. OFF — No error — ON (Green) ISDN D-Channel established. — Flashing (Green) Layer 1 established. (ISDN only) — OFF No link. On (Yellow) with right side OFF ON (Green) Blue alarm from far end. OFF OFF Not programmed. T1/E1 Combo Card Figure 91: Controller T1/E1 Combo Card (Rls 6.
3300 ICP Technician’s Handbook Figure 92: Resilient T1/E1 Combo Card (Rls 7.0) Table 105: Controller T1/E1 Combo Card Status LED (green) Alarm LED (red/yellow) Meaning Off Off Link not programmed or link descriptor not assigned. Off Solid Red Red alarm. Loss of signal; check link connection. Off Solid Yellow Yellow alarm. No signal from remote end; check link with analyzer. (This state is normal during startup.) Solid Green Solid Yellow Blue alarm. Check link with analyzer.
Status LEDs Quad BRI Framer Module For each BRI port on the Quad BRI MMC, there are two LEDs - red on the upper left and green on the upper right. These LEDs represent the status of the BRI ports as described in Table 106. Figure 93: Controller BRI Framer LEDs Table 106: Controller BRI Framer LEDs LED Meaning Alarm Status Red Green OFF OFF BRI port not programmed. Link Descriptor is not assigned in the Digital Link Assignment form. Red Green ON OFF BRI port programmed but not active.
3300 ICP Technician’s Handbook Network Services Unit LEDs Universal/R2 NSU Figure 94: Universal and R2 NSU LEDs NSU FIM LEDs Table 107: NSU FIM LEDs LED Status Meaning for local (upper) and remote (lower) FIM ON In-frame synchronization. Flashing Out of synchronization OR Tx and Rx fibers reversed. OFF Power off OR held in reset. Note: When a Remote FIM LED is OFF, check the Local FIM LED; if the Local FIM LED is ON, a fiber optic cable may be faulty.
Status LEDs Universal NSU LED States Table 109: Universal NSU LED States LED State Meaning LAN flashing LAN activity MS (message system) solid green Message link open to the system OFF Message link not open to the system; may be downloading when L0 and L1 are “walking” flashing Operational; flashing at 0.5 sec intervals OFF Not operational solid Card is booting or not operating; should be blinking at 0.
3300 ICP Technician’s Handbook NSU Card Status Table 110: Message Link Controlled (Card Status) LED Meaning Green Yellow Red ON — — No error. — ON — Out of service. — — ON Error (not necessarily total failure). ON ON — Out of service (may occur at power up). ON — ON Fault detected. — ON ON Out of service (appears at power up). ON ON ON Appears at power up before the NSU is fully operational. OFF OFF OFF Fully operational.
Status LEDs Table 111: R2 NSU LED States (continued) LED State Meaning L0 and L1 (on front and rear) right side - solid red Error (no physical layer is present or network/line side jumper is not set correctly) right side - OFF No error left side - solid green AB signaling established left side - flashing green Layer 1 established left side - OFF No link right side - yellow with left side flashing green Alarm indication from far end right side - yellow with left side - OFF Blue alarm from car
3300 ICP Technician’s Handbook BRI NSU Figure 95: BRI NSU LEDs BRI NSU LED States Fifteen circuit LEDs and one status LED are mounted on the faceplate. The status LED shows the status of the CEPT link, and each of the circuit LEDs shows the status of one BRI circuit. The BRI circuit LEDs are also used during card initialization to indicate the progress of the self-test and to indicate that the download is in progress.
Status LEDs Analog Services Unit LEDs Figure 96: Universal ASU LEDs The Universal ASU has 16 ONS LEDs, 4LS LEDs, and a CIM Status LED. Figure 97: ASU LEDs The ASU has 24 ONS LEDs, and a CIM Status LED. Figure 98: ASU II LEDs The ASU II has an Alarm, Activity, and Power LED. Tip: There are no LEDs specific to the embedded analog in an MX controller. Refer to “Controller LEDs” on page 333 for LED descriptions.
3300 ICP Technician’s Handbook Universal ASU, ASU, and ASU II CIM Status LEDs Table 113: CIM LED LED Status - RED Meaning ON Communication link synchronized with Controller. Flashing Powered on, BSP running. OFF No power. Universal ASU LS Circuit LEDs Table 114: Universal ASU and ASU ONS/LS Circuit LEDs LED Status Circuit State Circuit Status Steady ON Off hook. n/a Slow Flash Idle Circuit is manual busy. Fast Flash Idle Circuit fault.
Status LEDs ASU II Card LEDs ASU II ONS and Combo Card Alarm LED Table 117: ASU II Card Alarm LED LED Status Meaning Red ON System error. Red OFF No error. ASU II ONS Card Activity LED Table 118: ASU II ONS Card Activity LED LED Status Meaning Green ON System error. Green OFF No error. ASU II Combo Card Activity LED Table 119: ASU II Combo Card Activity LED LED Status Meaning Red ON Out of service and power applied. An SFT call can be made. Green OFF No error. Red OFF No error.
3300 ICP Technician’s Handbook IP Device LEDs The IP Phones and IP Appliances have LAN Line Status LEDs on the back of the device. The network connection (LAN) LEDs are on the back of the phone near the LAN and PC ports. The Dual Mode IP Phones do not have LAN LEDs. Table 120 shows the meaning of the IP Phone, IP Appliance LAN LEDs.
Status LEDs Peripheral Cabinet LEDs Peripheral Cabinet FIM Figure 99: Peripheral Cabinet FIM LEDs Table 121: Peripheral Card LEDs LED Status Meaning (All LEDs) Card Status LEDs Yellow ON Card is out of service (not programmed). Yellow OFF Card is in service. Red ON Card has a fault in some or all of its circuits or it is in manbusy state. Red OFF Card is in service. Circuit Status LEDs ON Circuit busy or booting. Flashing Circuit fault. OFF Circuit idle.
3300 ICP Technician’s Handbook Digital Services Unit LEDs BRI Card Figure 100: DSU BRI Card LEDs One status LED and fifteen circuit LEDs are mounted on the BRI card faceplate. The status LED shows the status of the CEPT link, and each of the circuit LEDs shows the status of one BRI circuit. The BRI circuit LEDs are also used during card initialization to indicate the progress of the self-test and to indicate that the download is in progress (see Table 122).
Status LEDs Table 122: BRI Card Circuit LEDs LED State Meaning (All LEDs) CEPT Status Off CEPT link not established Flashing at 1 Hz Layer 1 established Flashing at 4 Hz Layer 2 established On Call in progress on the DPNSS link Off BRI circuit not in use (no device connected to circuit) Flashing at 1 Hz Idle device connected to the circuit (layer 1 established) Flashing at 4 Hz Call being established from device on circuit (layer 2 established) On Call in progress at device on circuit (l
3300 ICP Technician’s Handbook DSU PRI Card Figure 101: DSU PRI Card LEDs Three status LEDs and 14 circuit LEDs are mounted on the PRI card faceplate. Each of the card circuit LEDs shows the status of one PRI circuit.
Status LEDs Table 123: DSU PRI Card Circuit LEDs (continued) LED ST (status) MS (message system) State Meating flashing operational off not operational solid card is booting solid green message link open to the system off message link not open to the system (Page 2 of 2) DSU R2 Card Figure 102: R2 Card LEDs 359
3300 ICP Technician’s Handbook Table 124: DSU R2 Card Circuit LEDs LED L0 and L1 ST (status) MS (message system) 360 State Meaning right side - solid red error (no physical layer is present or network/line side (NT/LT) jumper is not set correctly) right side - off no error left side - solid green AB signaling established left side - flashing green Layer 1 established left side - off no link right side - yellow with left side - flashing green alarm indication from far end right side - yell
Status LEDs In-Line Power Unit LEDs Figure 103: In-Line Power Unit LEDs The In-Line Power Unit LEDs are grouped as follows: • AC Power (below) • Power Unit Alarm (page 348) • Power Unit Port Status (page 362) AC Power Table 125: Power Unit AC Power LED (Green) LED Status Meaning Main Voltage ON Unit plugged in and operating normally. 42–57 V. Flashing PORT STATUS GREEN LED ON: Main power voltage outside specified limits. 38–42 V OR 57–59 V. Port power on.
3300 ICP Technician’s Handbook Power Unit Alarm Table 126 below shows the meaning of the Alarm LED. Table 126: Power Unit Alarm LED (Orange) LED Status Meaning ON Built-in self test failed. Flashing Software load failure. Re-install the software. OFF Built-in self test passed.
Appendix E FRU Part Numbers
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FRU Part Numbers Hardware Part Numbers Table 128: Hardware Part Numbers Part Number Description 3300 ICP Controllers, software, and components 50005080 MXe Controller, HD, i-Button, base software, AMB II, AC power 50005096 CX Controller, HD, i-Button, base software, AMB II 50005097 CXi Controller, HD, i-Button, base software, AMB II, and Ethernet 3300 ICP Controllers with components 50004190 3300 Universal Controller (MX with embedded analog) 50004343 3300 Universal Controller (MX without embedd
3300 ICP Technician’s Handbook Table 128: Hardware Part Numbers (continued) Part Number Description 50003728 3300 Dual DSP 50004070 3300 Quad BRI Module 50004402 T1/E1 Combo MMC (CX/CXi) 50004870 Analog Main Board II (CX/CXi, MXe) 50004871 Analog Option Board (CX/CXi only) 50005086 MXe RAID Sub-system 50005087 MXe Processor (RTC / E2T) 50005088 Hard Disk (all controllers, partitioned, formatted, no software) 50005090 MXe Applications Processor 50005160 T1/E1 Combo MMC II 559900279 E2
FRU Part Numbers Table 128: Hardware Part Numbers (continued) Part Number Description 50005104 4 + 12 Port Combo Card (ASU II) 50005105 3300 Analog Services Unit II with AC Power Supply Power Units 50000363 Power Distribution Unit 50000687 24 VDC IP Power Adapter 240V 50Hz, Euro (Qty 1) 50000690 24 VDC IP Power Adapter Unit 110V, 60Hz (Qty 1) 50002070 48 VDC Ethernet/AC Power Adapter, NA, 120V 50-60Hz 50002090 48 VDC Ethernet/AC Power Adapter, Euro, 240V 50Hz 50002230 Power Cord 3-Pack (Au
3300 ICP Technician’s Handbook Table 128: Hardware Part Numbers (continued) Part Number Description 9189-000-400-NA SUPERCONSOLE 1000®, Light Grey, Backlit 9189-000-401-NA SUPERCONSOLE 1000, Dark Grey, Backlit SX-2000 Cabinets and Cards 50000730 CEPT Interface Assembly II 50001856 SX-2000 Triple FIM Card 50002375 Peripheral Cabinet, dark grey, 120 V, AC (UK) 50002370 Peripheral Expansion Cabinet, dark grey, 120 V (NA) 50002371 Peripheral Expansion Cabinet, dark grey, 240 V (NA) 50002372 Pe
FRU Part Numbers Table 128: Hardware Part Numbers (continued) Part Number Description 9400-200-119-NA Peripheral Interconnect Card 9400-200-122-BA DSU Cabinet (DC) (UK) 9400-200-122-NA DSU Cabinet (DC) 9400-200-124-BA DSU Cabinet (AC) (UK) 9400-200-124-NA DSU Cabinet (AC) 9400-200-125-NA DSU Cabinet (AC) 9400-200-144-NA Cabinet Stacking Brackets 9400-200-161-BA MicroLIGHT MCIIIE UK 9400-200-161-BX MicroLIGHT MCIIIE Int’l 9400-200-161-NA MicroLIGHT MCIIIE 9400-200-161-NX MicroLIGHT MC
3300 ICP Technician’s Handbook Table 128: Hardware Part Numbers (continued) Part Number Description 9400-300-310-NA FIM Carrier Card 9401-000-024-NA Music on Hold Paging Unit (DNIC) MA218AA DS1 Interface Assembly MA225AA PRI Interface Assembly MA501AA BRI Interface Assembly MC268AA 6 Circuit BRI Card MC268AB 15 Circuit BRI card MC269AA Euro ISDN Dual Link PRI Card MC269CA CEPT II Formatter Card MC270AA PRI Card, T1 Dual Link MC270CA DS1/T1 II Formatter card MC271AA E1 R2 Dual Link
FRU Part Numbers Software Part Numbers Table 129: Software Part Numbers Part Number Description 50004580 3300 5.2 Base Software Upgrade CD-ROM with Hard Drive 50004622 3300 5.1 Base Software 50004710 3300 5.2 Base Software 50004711 3300 5.2 Base Software Upgrade CD-ROM 50005033 3300 6.0 Base Software Upgrade CD-ROM with Hard Drive 50005034 3300 6.0 Base Software Upgrade CD-ROM 50005035 3300 6.0 MX/LX Base Software 50005036 3300 6.0 CX/CXi Base Software 50005152 3300 6.
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Appendix F System Capacity and Parameters
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System Capacity and Parameters System Parameters Port Usage Table 130: Port Usage Function Port/Socket Number IP Trunk (unsecured) 1066 IP Trunk (SSL) 1067 Software Log 1750 Maintenance Log 1751 SMDR 1752 PMS/Hotel Logs 1753 (only one direction) LPR1 (printer port) 1754 E2T to RTC (SSL) 6000 Set to ICP (Unsecured) 6800 Set to ICP (SSL) 6801 Set to ICP (Secure Minet) 6802 PMS for voice mail port 6830 E2T IP (prior to release 6.0) RTP/UDP 5000 to 5512 E2T IP (release 6.
3300 ICP Technician’s Handbook Encryption Support Table 131: E2T/TDM Encryption Device Signaling Mode Voice Streaming Mode E2T / TDM SSL/No encryption AES/No encryption Table 132: Telephone Encryption Telephone Signaling Mode Voice Streaming Mode 5215DM/5220DM, 5235 SSL/Secure Minet/No encryption AES/Cast/No encryption 5001, 5005, 5010, 5015, 5020, 5140, 5201, 5205, 5207, 5212, 5215, 5220, 5224, PDA (5230), 5240 Secure Minet/No encryption AES/No encryption Navigator, 5330, 5340 Secure Minet
System Capacity and Parameters Mitel IP Phone Power Consumption Table 134: Actual Phone Set Power Consumption Device Power consumption (W) 5001 IP Phone 2.0 5005 IP Phone 2.6 5010 and 5020 IP Phones 5.0 5201 IP Phone 2.0 5205 IP Phone 2.9 5207 IP Phone 3.0 5212, 5215, 5215 (dual mode), 5220, 5220 (dual mode), 5224 IP Phones 4.7 5230 IP Appliance 5.2 5235 6.2 5140 and 5240 IP Appliances 6.8 5485 Paging Unit 5.0 5550-TKB (Used with the 5550 IP Console 5.0 MITEL 3300 power dongle 1.
3300 ICP Technician’s Handbook Capacity Hardware Capacity The following tables provide a view of the maximum capacity of the 3300 ICP. The capacities in these table are for a non-resilient 3300 ICP. Tip: The capacities in Table 135 are not true hardware limitations, but may be limits set by software. Most systems will reach practical operational limitations before these large numbers of devices are reached.
System Capacity and Parameters Table 135: 3300 ICP Hardware Capacity (continued) Parameter Name LX/700 User 250 User MX MXe (Note 2) 100 User CX / CXi IP Trunks per controller 2000 2000 2000 2000 2000 2000 Attendant Consoles 24 16 8 24 8 8 Devices (see Note 2) 700 LX-1400 250 200 200/1400 100 64 Programmable Key Modules 75 75 75 75 75 75 Note 1. A combination of IP or DNI phones (no DNI in the CX/CXi). Refer to Engineering Guidelines for details. Note 2.
3300 ICP Technician’s Handbook Table 136: System Capacity (continued) Parameter Name (numbers in brackets are minimum and maximum values with flexible dimensioning) Maximum Value (default maximum) Attendant Groups (2-100) 48 Attendant Console Calls Waiting 72 Broadcast Groups (12-16000) 1875 (9000 for LX/MXe with 512 MB memory) - Members per Broadcast Group Busy Lamp Groups (Monitored Devices) (2-5000) - Members per Busy Lamp Group 32 439 16 Call Reroute Always (10-250) 175 Call Reroute 1st Alt
System Capacity and Parameters Table 136: System Capacity (continued) Parameter Name (numbers in brackets are minimum and maximum values with flexible dimensioning) Maximum Value (default maximum) MSDN/DPNSS Remote Directory Numbers 18500 Multiline Sets (12-6000) 756 (5665 for LX/MXe with 512MB memory) Networked ACD - Remote Agent Subgroups 32 Page Groups (Zones) (2-100) 16 Personal Speed Call Users (10-1000) (blocks of 10 speed calls per user) 500 Pickup Groups (10-800) 200 - Members per Pic
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Index Index Numerics 100-user clock, replace 140 cover, remove/replace 100 DSP, add/replace 109 DSP, calculate usage 105 echo canceller, add 112 echo canceller, add/replace 112 embedded T1/E1, add 110 FIM, add/replace 104 framer, add/replace 111 hard drive, install 19 hard drive, replace 126 slot locations 17 system ID, install 20 System ID, replace 133 T1/E1 combo, add/replace 111 16 port ONS install in ASU II 141 250-user. See LX/250/700-user.
3300 ICP Technician’s Handbook Application Processor Card, install 118 ASU II 16 port ONS, install 141 4 + 12 port combo, install 141 power supply, install 141 ASU IP address range 29, 32 Audio File download troubleshooting 188 installing embedded 55 Auto-boot, stop 99 B Back up a database 61 Backup troubleshooting 186 Boot sequence, IP phones 225 BRI DSU, replacing cards 152 interface assembly 153 BRI framer module 345 BRI NSU illustration 271 Browser cache, clear 75 C Cabling Peripheral to MDF 45 Cache
Index Cooling fan replace in MXe 139 replace in peripheral cabinet 146 Cover install CX/CXi/MXe 102 install LX/700 100 install MX/100 101 remove CX/CXi/MXe 101 remove LX/700 99 remove MX/100 100 CX/CXi AMB, replace 137 AMB/AOB pinouts 265 AOB, add/replace 114 calculate DSP usage 108 clock, replace 140 cover, install 102 cover, remove 101 DSP, add/replace 109 echo canceller, add 112 echo canceller, add/replace 112 embedded analog circuits/ports 264 music on hold pinout 265 port assignment 264 framer, add/re
3300 ICP Technician’s Handbook check card layout 48 circuit cards 50, 143, 144 connecting fiber cables 49 DS1 DB-15 connector pinout 290 DS1 Line/Network pinout 291 FIM 157 formatter cards 154 front panel 142 illustration 289 installing 47 interface assembly 49 Peripheral Resource card 156, 292 PRI card 154, 291 R2 card illustration 292 R2 card LEDs 359 R2 card RJ-45 pinout 292 remove/install front panels 142 removing circuit cards 143 testing a formatter card 154 Dual FIM add/replace 104 E E&M trunk card
Index Hard drive install APC, CXi 121 install redundant, MXe 117 installing 19 replace MX 127 replace MXe, redundant 129 replace MXe, single 128 replace, CX/CXi 131 replacing 125 Hardware capacity 378 Hardware FRUs, part numbers 365 Hardware upgrade options 98 HTTP proxy server AMC connection 23, 24 I ICP Software Installer 69 ICP system AMC connection 23 IMAT connecting to NSU (Win 95/98) 90 creating dial-up connection (Win 95/98) 91 description 6 direct connection device driver (Win 95/98) 90 install on
3300 ICP Technician’s Handbook IP networking, CXi 297 IP Phone Analyzer description 7 installing 248 launching 9 requirements 248 starting 248 IP phones collecting information 179 LEDs 354 move detection 244 power consumption 377 powering features 293 settings 312 IP trunking troubleshooting 204 J Java plug-in 93 L Launch programming tools 8 Layer 2 switch, configuring 35 LEDs, ASU activity, ASU II 352 alarm, ASU II 352 CIM status 352 combo card activity, ASU II 353 alarm, ASU II 353 front photo ASU 351
Index LEDs, peripheral cabinet BRI circuit 357 FIM 355 status 355 License and Option Selection form 25 LIM, installing 52 Line Interface Module, installing 52 LLDP-MED 31, 33, 51, 73, 74, 310, 321 Local power actual phone consumption 377 Log in to ESM 8 Log in to IMAT 90 Logs, viewing from remote IP 241 IP Device connectivity 244 Login/Logout Audit 242 maintenance, software 237 PSTSWLOG and XRTC 238 security audit 242 LS Circuit LEDs 352 LS/GS trunk card 282 LSMeasure Tool 250 LX/250/700-user clock, replac
3300 ICP Technician’s Handbook AOB, add/replace 113 clock, replace 140 cover, remove/replace 100 DSP, add/replace 109 DSP, calculate usage 105 echo canceller, add 112 echo canceller, add/replace 112 embedded analog Amphenol pinout 263 cabinet configuration 262 circuits/ports 262 pager connector 263 embedded T1/E1, add 110 FIM, add/replace 104 framer, add/replace 111 hard drive 19 hard drive, replace 127 slot locations 15 system ID, install 20 System ID, replace 133 T1/E1 combo, add/replace 111 MX/100-user
Index P Page connector pinout embedded analog (MX) 263 Universal ASU 277 Paging unit DMP install 57 pinout 278 Part numbers hardware FRUs 365 software FRUs 371 Password, Mitel options 11 Peripheral Cabinet 283 AC power cord 44 backplane connectors 284 backplane wiring 284 cabling nodes to MDF 45 card layout 280 card slot pinouts 286 check card layout 41 check grounding 42 circuit cards 143 connecting fiber cables 42 cooling fans 146 E&M trunk card 281 FIM 147, 281 FIM LEDs 355 front panel 142 illustration
3300 ICP Technician’s Handbook ESM 6 launching 8 PSTSWLOG and XRTC Logs 238 R R2 NSU LEDs link status 348 Rack-mount the MXe 20 RAID controller install 116 Reboot the system 99 Redundant power, MXe 123 Register IP devices 52 Remove CX/CXi/MXe cover 101 LX controller cover 99 MX/100-user cover 100 Replacing Analog Main Board (CX/CXi) 137 BRI cards 152 BRI interface assembly 153 circuit cards 143 controller components 125 cooling fan (MXe) 139 DSU formatter cards 154 DSU peripheral resource card 156 FIM 157
Index Software Installer Tool AMC connection 23 description of 6 installing 69 launching 9 SSL, install 236 Start here 4 Starting ICP Software Installer 70 Static IP address phones 54 Stop auto-boot 99 Stratum 3 clock replacing 140 SUPERSET HUB installing 45 Symbols in handbook 3 System checking 235 configurations 253 System Administration Tool description 6 settings 312 System capacity 379 System i-Button replacing 133 System ID module installing 20 replacing 133 System reset controller 99 System reset ca
3300 ICP Technician’s Handbook MXe hardware status command 190 phone audio quality 222 phone boot sequence 225 phone connection problems 217 reset causes 237 software 183 software backup/restore 186 software install/upgrade 183 software installation 183 software upgrading 183 Troubleshooting Tools List 168 Phone Debug option 170 Viewing alarms 182 Turning off the controller 99 Turning on the controller 22 U Universal ASU Music on Hold pinout 277 Universal NSU LEDs link status 347 Upgrading adding compress
