Technical information

After the CWI initialization is complete, the CWI Desktop window appears. See the “CWI Desktop Window” section

on page 21 for information on the CWI Desktop window.

Note The CWI is automatically locked when there is no activity in the CWI session for 15 minutes. To unlock the

CWI, you must provide the username and password used when logging in to the router. See the

Cisco Craft Works Interface User Interface Guide for CWI unlocking procedures.

If any of the minimum requirements of the initialization steps fail, a CWI dialog box appears allowing you to Abort,

Troubleshoot, or Continue the initialization process.

Step 11 If necessary, complete the following steps to troubleshoot the initialization process.

a. To stop the initialization process, click Abort.

b. To troubleshoot theprocess,click Troubleshoot. TheTroubleshooter applicationisstarted, and aTroubleshoot NewLR

Launch problems dialog box appears. The Troubleshooter application allows you to run fault isolation tests on the

client/server communication path between the CWI and the router management agent. The Troubleshooter application

provides a window that describes the reason for the failure, possible cause, and recommended repair action. An

automatic repair option is provided in many instances. See the Cisco Craft Works Interface User Interface Guide for

information on using the Troubleshooter feature.

c. To continue the initialization process, click Continue.

Starting the CWI When SSL Is Enabled

Use this procedure to start the CWI and log in to a router when SSL is enabled on the required Management Services. See the

“Setting Up the Required Management Services with a Secure Connection” section on page 8 for information on enabling SSL.

Note All steps associated with accepting a certificate are not required after the first time you have started the CWI client and

logged in to a router if you choose the certificate option Always. See the “Starting the CWI When SSL Is not Enabled”

section on page 12 for procedures to start the CWI and log in to a router for a subsequent log in.

To start the CWI when SSL is enabled, perform the following steps.

Step 1 Start a supported web browser. See the “CWI Client System Prerequisites” section on page 5 for information on web

browsers.

The web browser window appears.

Step 2 In the Address field located near the top of the web browser window, enter the DNS name or IP address of the router

to be accessed.

You must enter the DNS name or IP address in Address field using the following format:

https://

router-dns-name

https://ip-address

Step 3 Press Enter.

Step 4 The router SSL certificate must be accepted.

Note If you click No to deny the SSL certificate, the login process is canceled.

You have the following options:

• Click Yes to trust and accept the SSL certificate for this router session only. If this option is chosen, the certificate

is acceptedand thelogin process continues. Proceedto Step 5. If you choose Yes, the SSL certificate must beaccepted

next time you log in to the router.

• Click Always to automatically trust and accept the SSL certificate in this session and all subsequent CWI sessions.

If this option is chosen, the certificate is accepted and the login process continues. Proceed to Step 5. If you choose

Always, the SSL certificate does not have to be accepted again when logging in to a router from the CWI client.