Quick Start Guide

Call Park
Call Park allows you to use your phone to park (temporarily store) a call, which you can then retrieve from
another phone (such as a phone at a coworker’s desk or in a conference room).
There are two ways you can park a call:
Park
Allows you to park an active call that you answered on your phone, and retrieve it using another phone
in the Cisco Unified Communications Manager system.
Directed Call Park
Allows you to park and retrieve an active call in two different ways:
•
Assisted Directed Call Park: Allows you to park an active call using a feature button, which your
system administrator sets up as a speed-dial line.
With this type of directed call, you can monitor the status of the line (in-use or idle) using Line
Status indicators.
•
Manual Directed Call Park: Allows you to park an active call by transferring it to a Directed Call
number, which your system administrator sets up.
You retrieve the call at another phone by dialing a park retrieval prefix number (provided by your
system administrator) and then dialing the Directed Call number you used to park the call.
Your system administrator sets up either the Directed Call Park or the Park feature on your phone, but not
both.
Related Topics
Line Status, on page 74
Park and Retrieve a Call Using Call Park
Procedure
Step 1
During a call, press Park, and then hang up.
Your phone displays the number where the system parked the call. The parked call is put on hold, and you
can press Resume to resume the call on your phone.
Step 2
From any other Cisco IP Phone in your network, enter the number where the call is parked to retrieve the call.
Step 3
If you do not retrieve the call within a certain amount of time (set by your system administrator) you receive
an alert tone, at which time you can:
•
Press Answer to answer the call on your phone.
•
Retrieve the call from another phone.
Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
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Basic Operations
Call Park