User Manual
Table Of Contents
- Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager 10.0
- Contents
- Preface
- Features of Your Cisco Unified IP Conference Phone
- Applications
- Contacts
- Messages
- Calling Features
- Softkey Feature Map
- Answer
- Call Back
- Call Forward
- Call Park
- Call Pickup
- cBarge
- Conference
- Divert
- Do Not Disturb
- Enhanced Room Coverage
- Cisco Extension Mobility
- Hold
- Hold Reversion
- Meet Me Conference
- Mobile Connect
- Monitoring and Recording
- Multiple Calls per Line
- Mute
- On-Hook Dialing
- Plus Dialing
- Privacy
- Quality Reporting Tool
- Redial
- Shared Lines
- Speed Dial
- Transfer
- Cisco WebDialer
- Sign In to the Cisco Unified Communications Self Care Portal
- Additional Options
- Troubleshooting
- Cisco One-Year Limited Hardware Warranty Terms
ExplanationSymptom
One or more of the following factors might apply:
•
You cannot barge an encrypted call if the
conference station you are using is not
configured for encryption. When your barge
attempt fails for this reason, the conference
station plays a fast busy tone.
•
You have toggled on the Privacy softkey.
Barge fails and results in a fast busy tone.
You will be disconnected from a call that you have
joined using Barge if the call is put on hold,
transferred, or turned into a conference call.
You are disconnected from a call that you joined using
Barge.
The other party might have call forwarding enabled.Cisco CallBack fails.
Phone Administration Data
Your system administrator might ask you to access administration data on the conference station for
troubleshooting purposes.
Then...If You Are Asked To...
Choose Apps > Admin Settings > Network
Configuration, and then navigate to the item that you
want to view.
Access network configuration data
Choose Apps > Admin Settings > Status, and then
navigate to the item that you want to view.
Access status data
Choose Apps > Admin Settings > Phone
Information, and then navigate to the item that you
want to view.
Access model information
Quality Reporting Tool
Your system administrator may temporarily configure the conference station with the Quality Reporting Tool
(QRT) to troubleshoot performance problems. You can press QRT to submit information to your system
administrator. Depending on your configuration, use the QRT to:
•
Immediately report an audio problem on a current call.
•
Select a general problem from a list of categories and choose reason codes.
Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager
10.0
78
Troubleshooting
Phone Administration Data