User Manual

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Shared Lines, page 70
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Speed Dial, page 71
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Transfer, page 71
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Cisco WebDialer, page 72
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Sign In to the Cisco Unified Communications Self Care Portal, page 73
Softkey Feature Map
Depending upon how your system administrator sets up your phone, not all features may be available to you,
some features may be accessed from a different softkey, or additional softkey features are available.
The following table provides a guide to some of the softkey features that are commonly available for various
call states. Also shown is the function of the Call button for the matching state.
Table 13: Feature Map
Call ButtonSoftkey 4Softkey 3Softkey 2Softkey 1Call State
Off hookMore1AppsNew CallRedialIdle
More2Fwd AllMsgsContacts
AnswerDivertAnswerRing in
DialXSpeed DialCallCancelOn hook (pre-dial)
On hookMore1AppsCancelRedialOff hook
More2CallsMsgsContacts
On hookCallbackCancelRing out
On hookMore1AppsEnd CallHoldConnected
More2ConfTransferContacts
TopParkConfList
ResumeMore1AppsNew CallResumeOn hold
TopDivertMsgsContacts
On hookMore1AppsEnd CallHoldConnected
(multiple calls)
More2TransferSwap or
Calls
Contacts
TopParkConfListConf
Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager
10.0
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Calling Features
Softkey Feature Map