Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager 10.0 First Published: 2014-11-20 Last Modified: 2017-02-17 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
CONTENTS CHAPTER 1 Preface 1 Introduction 1 Additional Information 2 Safety and Performance Information 2 Power Outage 2 External Devices 2 Cisco Product Security Overview 3 Phone Behavior During Times of Network Congestion 3 Accessibility Features 3 CHAPTER 2 Features of Your Cisco Unified IP Conference Phone 5 Features Overview 5 New and Changed Information 6 New Information for Firmware Release 10.
Contents Pair the Wireless Microphone 19 Set the Wireless Microphone range 19 Power Off the Wireless Microphone 20 Recharge the Wireless Microphone Battery 20 General IP Phone Information 20 Power-Saving Mode 20 Feature Availability 21 Accessibility Features 21 Hearing Impaired Accessibility Features 21 Vision-Impaired and Blind Accessibility Features 23 Mobility-Impaired Accessibility Features 25 Cisco Unified Communications Manager Accessibility Features 26 CHAPTER 3 Applications 29 Services 29 Access
Contents Corporate Directory 37 Dial Contact from Search 38 Dial Contact from Search During an Active Call 38 Personal Directory 39 Personal Directory Options 39 Sign In and Out of Personal Directory 39 Add Personal Directory Entry 40 Search for Entry in Personal Directory 40 Dial Number from Personal Directory 41 Delete Personal Directory Entry 41 Edit Personal Directory Entry 42 Fast-Dial Codes with Personal Directory 42 Assign Fast-Dial Code to PAB from the Phone 42 Place Call Using Fast-Dial Code 43 De
Contents Answer Call Using Other Pickup 55 cBarge 55 Join Conference on Shared Line 55 Conference 55 Add Third Party to Conference 56 View Conference Participants 56 Remove Conference Participants 56 Divert 57 Divert Call 57 Do Not Disturb 57 Turn DND On and Off 57 Enhanced Room Coverage 58 Pair Wireless Microphone 59 Unpair Wireless Microphone 59 Cisco Extension Mobility 60 Enable Extension Mobility 61 Hold 61 Hold Active Call 61 Switch Between Active and Multiple Holding Calls 62 Hold Active Call and Ans
Contents Switch Between Calls on Same Line 66 Create Conference with Two Calls on Same Line 66 Transfer Two Calls on Same Line 66 Shared Line 67 Mute 67 Mute IP Phone Sound Base 67 Mute IP Phone DCU 68 On-Hook Dialing 68 Dial Number On-Hook 68 Plus Dialing 68 Dial International Number 68 Privacy 69 Enable Privacy on Shared Line 69 Quality Reporting Tool 69 Report IP Phone Problems 70 Redial 70 Redial Number 70 Shared Lines 70 Speed Dial 71 Place Call Using Speed Dial Codes 71 Transfer 71 Transfer Call to A
Contents Warranty Overview 79 View Cisco Information Packet 79 Cisco One-Year Limited Hardware Warranty Terms 80 Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager 10.
CHAPTER 1 Preface • Introduction, page 1 • Additional Information, page 2 • Safety and Performance Information, page 2 • Accessibility Features, page 3 Introduction This guide provides you with an overview of the features available on your Cisco Unified IP Conference Phone 8831 and 8831NR. You can read it completely for a solid understanding of the capabilities of your phone or refer to the table below for pointers to commonly used sections. If You Want to... Then...
Preface Additional Information If You Want to... Then... Set up speed dialing See Speed Dial, on page 71. Share a phone number See Shared Lines, on page 70. Change the ring volume or type See Ringtones, on page 32. View your missed calls See Call History, on page 29. Listen to your voice messages See Messages, on page 45. Additional Information You can access the most current Cisco documentation at this URL: http://www.cisco.
Preface Cisco Product Security Overview Note Not all Cisco IP Telephony products support external devices, cords or cables. For more information, consult the documentation for your phone. Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions: • Move the external device away from the source of the RF or AF signals.
Preface Accessibility Features For detailed information about the features on these phones, see http://www.cisco.com/c/en/us/support/ collaboration-endpoints/unified-ip-phone-8800-series/products-technical-reference-list.html. You can also find more information about accessibility at this Cisco website: http://www.cisco.com/web/about/responsibility/accessibility/index.html Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager 10.
CHAPTER 2 Features of Your Cisco Unified IP Conference Phone • Features Overview, page 5 • New and Changed Information, page 6 • Buttons and Hardware, page 6 • Phone Screen, page 13 • Phone Connections, page 15 • Wireless Microphone Setup and Use, page 18 • General IP Phone Information, page 20 • Feature Availability, page 21 • Accessibility Features, page 21 Features Overview The Cisco Unified IP Conference Phones 8831 and 8831NR are full-featured single line conference stations that provides voice comm
Features of Your Cisco Unified IP Conference Phone New and Changed Information • Online customizing of conference station features and services from Cisco Unified Communications Self Care Portal. New and Changed Information You can use the information in the following sections to understand what has changed in the document. Each section contains the major changes. New Information for Firmware Release 10.
Features of Your Cisco Unified IP Conference Phone LED State Definitions For your conference phone to work, it must be connected to the corporate IP telephony network. LED State Definitions LEDs on the Sound Base and DCU provide information about the state of the conference phone. For example, green flashing lights on the Sound Base and on the DCU Call button indicate that there is an incoming call.
Features of Your Cisco Unified IP Conference Phone Display Control Unit Media Path Status Call on Focus Deep Sleep Mode Deep Sleep Mode Sound Base Base LEDs (3) Display Control Unit (DCU) Mute Button gray DCU Call Button DCU Mute Button solid Display Control Unit The Display Control Unit (DCU) is tethered to the Sound Base via a micro USB connector. You can use the graphic and table below to identify buttons and hardware on the DCU.
Features of Your Cisco Unified IP Conference Phone Sound Base 4 Item Description Call button LED backlit call button. Press this key to: • Go Off Hook • Answer an incoming call • Obtain a dial tone to initiate a call • Resume a call • Release a call Note 5 Keypad Allows you to dial phone numbers and enter letters. 6 Mute button Toggles the Mute feature. A red backlight indicates a call is on mute. 7 Volume rocker 2-way rocker switch that raises the volume of the speaker.
Features of Your Cisco Unified IP Conference Phone Wireless Extension Microphone and Charger Kit Table 3: Sound Base Buttons Item Description 1, 2, 3 LED indicators Three LED indicators provide call status information. For details on LED behaviour, see LED State Definitions, on page 7. 4 Mute button Backlit mute button.
Features of Your Cisco Unified IP Conference Phone Wireless Extension Microphone and Charger Kit Table 4: Wireless Microphone and Charger Buttons and Features Item Description 1 Omni-directional wireless microphones 2 LED charge status indicator Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager 10.
Features of Your Cisco Unified IP Conference Phone Wired Extension Microphone Kit Item Description 3 Charger tray 4 Mute button 5 Battery compartment 6 Charging contacts Note See the FCC ID approval number under the Battery Cover for CP-MIC-WRLS-S-US= Wireless Microphone. FCC ID: LDKMICWR0776 Note See the Canada IC approval number under the Battery Cover for the CP-MIC-WRLS-S-US= Wireless Microphone.
Features of Your Cisco Unified IP Conference Phone Phone Screen Note Wired and wireless microphones cannot be used at the same time, and the wireless microphones have a higher priority. Attempting to connect a wired microphone to a conference phone that has paired or connected channels results in a warning to the user that the wired microphone is disabled. To solve this problem, unpair any paired or connected wireless microphones before connecting a wired microphone.
Features of Your Cisco Unified IP Conference Phone Phone Screen Table 6: Phone Screen Layout. Item Description 1 Header Displays date, time, and current directory number. Displays menu name when applicable. 2 Line details and other phone information Displays line label, call details, and status messages such as missed calls, message waiting, and line forwarding information. 3 Call State icon Indicates the status of a call, such as ringing, hold, encrypted or connected call.
Features of Your Cisco Unified IP Conference Phone Phone Screen Cleaning Icon Description Shared line Microphone connected Linked mode Encrypted Phone Screen Cleaning Caution Use only a soft, dry cloth to wipe your conference station display screen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures. Phone Connections The Sound Base contains the network and power connection for the phone.
Features of Your Cisco Unified IP Conference Phone Connect Mini-USB Cable to DCU Table 8: Sound Base Connections and Ports Item Description 1 Network port Network port (10/100 SW) connection. IEEE 802.3af power enabled. 2 Wall power Local power connection. 3 Mini USB port Connects the base station to the DCU. Attention When connecting the USB cable, firmly press down on the ferrite bead to ensure it seats correctly between the posts. 4 Wired microphone ports Two RJ11 microphone ports.
Features of Your Cisco Unified IP Conference Phone Install Ferrite Bead on Network Cable Procedure Step 1 Step 2 Step 3 Insert the mini-USB connector into the port on the base of the phone. Seat the ferrite bead between the posts and press the bead down firmly. Thread the cable in the cable channel. Make sure that you leave some slack in the cable. Install Ferrite Bead on Network Cable The following images show how to install the ferrite bead on the network cable.
Features of Your Cisco Unified IP Conference Phone Wireless Microphone Setup and Use Procedure Step 1 Step 2 Step 3 Align the ferrite bead with the head of the network cable and move the ferrite bead along the cable until there is a gap of 1.0 mm +/- 0.3 mm between the bead and the connector. Place the cable into the ferrite bead channel and loop the cable around the ferrite bead so that the cable exits the bottom of the bead. Hold the cable in the ferrite bead channel and close the ferrite bead.
Features of Your Cisco Unified IP Conference Phone Pair the Wireless Microphone If the conference phone is connected to another sound base in Linked Mode, you can connect a single wireless microphone to the primary base. Only a single wired microphone can be connected to the secondary sound base. Note Wired and wireless microphones cannot be used at the same time, and the wireless microphones have a higher priority.
Features of Your Cisco Unified IP Conference Phone Power Off the Wireless Microphone Power Off the Wireless Microphone You should turn off the wireless microphone when you do not need it, to preserve battery life. Procedure Step 1 Step 2 Press and hold the Mute button for 10 seconds. Release the button when the LED turns red. Recharge the Wireless Microphone Battery You can only charge the wireless microphone battery in the charger. You cannot use the wireless microphone when it is in the charger.
Features of Your Cisco Unified IP Conference Phone Feature Availability After the conference station goes to sleep, press the Mute button on the sound base to wake the conference station up. You cannot wake the conference station using the DCU. After the conference station is inactive for a period of time, it goes back to sleep. At the set wake time, the conference station powers up. Wake and sleep times are also linked to the configured days that you normally work.
Features of Your Cisco Unified IP Conference Phone Hearing Impaired Accessibility Features Table 9: Hearing-Impaired Accessibility Features Item Accessibility Feature Description 1 Visual message-waiting indicator When you have a message, a message is displayed on the phone screen. Your phone also provides an audible message-waiting indicator. To change the audible voice-message indicator, sign in to the Self Care portal and access the message-indicator settings.
Features of Your Cisco Unified IP Conference Phone Vision-Impaired and Blind Accessibility Features Item Accessibility Feature 3 Adjustable ringtone, pitch, and volume Description • Select Applications > Preferences to change the ringtone. • Adjust the volume level for the phone ring. When not in a call, press Volume to raise or lower the volume. Your administrator can also change your settings.
Features of Your Cisco Unified IP Conference Phone Vision-Impaired and Blind Accessibility Features Table 10: Vision-Impaired and Blind Accessibility Features Item Accessibility Feature Description 1, 11 High-contrast visual and audible alert of incoming Alerts you to an incoming call. The LED call flashes during incoming calls.
Features of Your Cisco Unified IP Conference Phone Mobility-Impaired Accessibility Features Item Accessibility Feature Description 5 Navigation Cluster (includes the Navigation bar and the Select button) Use the Navigation bar to move up and down in the phone LCD. The Select button is in the center of the Navigation bar. • The Navigation cluster is located to the right of the keypad. 6 Standard 12-key layout Allows you to use existing or familiar key positions. Key 5 has a nib.
Features of Your Cisco Unified IP Conference Phone Cisco Unified Communications Manager Accessibility Features Table 11: Mobility-Impaired Accessibility Features Item Accessibility Feature Description 1 LED Indicates your phone's status: • Green, solid—Active call • Green, flashing—Incoming call • Green, pulsing—Held call • Red, solid—Muted call 2 Tactile-discernible buttons and functions, including a nib on Key 5 Allow you to easily locate your phone's keys.
Features of Your Cisco Unified IP Conference Phone Cisco Unified Communications Manager Accessibility Features Accessibility Feature Description Configuration Requirements Programmable Line Key (PLK) You can use the line buttons to initiate, answer, or switch to a call on a particular line. A limited number of features, such as speed dial, extension mobility, privacy, Busy Lamp Field (BLF) speed dial, Do Not Disturb (DND), and Service URLs, get assigned to these buttons.
Features of Your Cisco Unified IP Conference Phone Cisco Unified Communications Manager Accessibility Features Accessibility Feature Description Configuration Requirements Phone support pages: The Cisco IP Phone is a network device that enables you to do the following actions: Standard on all Cisco IP Phones; configuration is required. • User Options web pages (Cisco Unified CM 9.1 and earlier) • Self Care Portal (Cisco Unified CM 10.
CHAPTER 3 Applications • Services, page 29 • Call History, page 29 • Preferences, page 32 • Linked Mode, page 33 • IP Phone Information, page 34 • Administrator Settings, page 35 Services Conference Station services can include special telephony features, network data, and web-based information. The services available for your phone depend on the system configuration and the services you are subscribed to. For more information, contact your system administrator.
Applications View Call History • Received • Placed • Missed The history stores a maximum of 50 records for each history type. The caller ID displays with the call icon. If the caller ID is unavailable, then the phone number displays. If the phone number is unavailable, then the message Unknown displays. All Call History items are integrated into one list and are ordered by time (latest to oldest). You can dial a number directly from the Call History list.
Applications Dial from Call History Dial from Call History Procedure Step 1 Step 2 Step 3 Press Apps. Use the Navigation bar and Select button to scroll and select Call History. From the Call History list, select the call you want to dial and press Call. Edit Phone Number Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Press Apps. Use the Navigation bar and Select button to scroll and select Call History. Select the call you want to edit.
Applications Delete Call Record Delete Call Record Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Press Apps. Use the Navigation bar and Select button to scroll and select Call History. Select the call you want to delete. Press Del Call. Press Delete to delete the call, or press Cancel to go back to the Call History screen. Preferences Ringtones You can customize how the conference station indicates an incoming call and a new voice mail message. You can also adjust the ringer volume.
Applications Linked Mode Adjust Contrast Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Press Apps. Use the Navigation bar and Select button to scroll and select Preferences. Select Contrast. To increase contrast, press the up arrow on the Navigation bar. To decrease contrast, press the down arrow. Press Save to set the contrast level, or press Cancel to exit. Linked Mode Two conference phone Sound Base units can be linked together to expand the audio coverage area.
Applications Link Conference Phones Note Caution If a DCU is connected to the secondary device, it will display a prompt indicating that it is a dummy DCU, but will otherwise not function. When using a Sound Base in Linked Mode, the primary base unit must be connected using the CP-PWR-CUBE-3 external power supply. If two devices are linked after both are registered, the user can select which is the primary device. A secondary device receives upgrades to firmware seamlessly from the primary device.
Applications Administrator Settings • Active Server • Stand-by Server • Mic 1 status • Mic 2 status • Wireless Mic 1 RF ID • Wireless Mic 2 RF ID • System RF ID • Linked Mode status • Backlight On Time • Backlight On Duration • Backlight Idle Timeout • Days Backlight Not Active To access information about your phone press Apps and scroll to Phone Information. Administrator Settings For information on accessing and changing the Administrator Settings, contact your system administrator.
Applications Administrator Settings Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager 10.
CHAPTER 4 Contacts • Contacts Overview, page 37 • Corporate Directory, page 37 • Personal Directory, page 39 Contacts Overview Depending on configuration, the conference station provides corporate and personal contacts directories: • Corporate Contacts: Supports a global corporate directory that you can access on the conference station. Your system administrator sets up and maintains this feature. • Personal Contacts: If available, supports a personal address book.
Contacts Dial Contact from Search Dial Contact from Search Procedure Step 1 Step 2 Step 3 Press Contacts. Use the Navigation bar and Select button to scroll and select Corporate Directory. Select any of these criteria to search for a coworker: • First name • Last name • Number Step 4 Step 5 Enter the search criteria information, press Search, and select a contact. To dial a contact, perform one of these actions: • Press Dial. • Press the contact label number. • Press the Call key on the DCU.
Contacts Personal Directory • Press Conference to create a conference call with all parties, including you. To complete the action, press Conference again after dialing. • Press End Call to disconnect the first call and dial the second. Personal Directory The personal directory, or address book (PAB), contains a list of your personal contacts. You can assign and use fast-dial codes to PAB entries for quick dialing. The PAB supports a maximum of 99 entries.
Contacts Personal Directory Options Procedure Step 1 Step 2 Step 3 Step 4 Press Contacts. Use the Navigation pad and Select button to scroll and select Personal Directory. Enter the user ID and PIN provided by your system administrator and press Submit. To logout, select Log Out, press Select, and then press OK. Add Personal Directory Entry Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Press Contacts. Sign in to Personal Directory. Select Personal Address Book.
Contacts Personal Directory Options Related Topics Sign In and Out of Personal Directory, on page 39 Dial Number from Personal Directory, on page 41 Dial Number from Personal Directory Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Press Contacts. Sign in to Personal Directory. Select Personal Address Book and search for an entry. Select the personal address book entry that you want to dial. Press Select. Press Dial.
Contacts Fast-Dial Codes with Personal Directory Edit Personal Directory Entry Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Press Contacts. Sign in to Personal Directory. Select Personal Address Book and search for an entry. Press Select. Press Edit. Modify the entry information. Press Phones to modify a phone number. Press Update. Fast-Dial Codes with Personal Directory Fast-Dial codes enable you to place calls quickly.
Contacts Fast-Dial Codes with Personal Directory Place Call Using Fast-Dial Code Procedure Step 1 Step 2 Step 3 Step 4 Sign in to Personal Directory. Select Personal Fast Dials. Scroll to the fast dial code that you want to dial. Press Dial. Delete Fast-Dial Code Procedure Step 1 Step 2 Step 3 Step 4 Sign in to Personal Directory. Select Personal Fast Dials and search for a fast-dial code. Select the fast-dial code to delete. Press Remove.
Contacts Fast-Dial Codes with Personal Directory Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager 10.
CHAPTER 5 Messages • Access Voicemail, page 45 • Voice Message Identification, page 45 • Access Voice Messages, page 45 Access Voicemail Procedure Step 1 Step 2 Press Msgs. Follow the voice prompts. Voice Message Identification If you have a voice message, the Call button on the DCU is red and the phone screen displays the New Voicemail status message. You can also configure an audible message indicator using Cisco Unified Communications Manager Self Care Portal.
Messages Access Voice Messages Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager 10.
CHAPTER 6 Calling Features • Softkey Feature Map, page 48 • Answer, page 51 • Call Back, page 51 • Call Forward, page 52 • Call Park, page 53 • Call Pickup, page 54 • cBarge, page 55 • Conference, page 55 • Divert, page 57 • Do Not Disturb, page 57 • Enhanced Room Coverage, page 58 • Cisco Extension Mobility, page 60 • Hold, page 61 • Hold Reversion, page 62 • Meet Me Conference, page 62 • Mobile Connect, page 63 • Monitoring and Recording, page 65 • Multiple Calls per Line, page 65 • Mute, page 67 • On-H
Calling Features Softkey Feature Map • Shared Lines, page 70 • Speed Dial, page 71 • Transfer, page 71 • Cisco WebDialer, page 72 • Sign In to the Cisco Unified Communications Self Care Portal, page 73 Softkey Feature Map Depending upon how your system administrator sets up your phone, not all features may be available to you, some features may be accessed from a different softkey, or additional softkey features are available.
Calling Features Survivable Remote Site Telephony Overview Note The ConfList softkey displays only if you are in a conference. Note The Calls softkey displays when more than two calls are connected. Pressing Calls loads a call list. Survivable Remote Site Telephony Overview If communication between the conference station and the Cisco Unified Communications Manager is interrupted, you receive an alert message on your phone.
Calling Features Survivable Remote Site Telephony Overview Feature Supported Notes Transfer Yes Consult only. Transfer to Active Calls (Direct Transfer) No Auto Answer Yes Call Waiting Yes Caller ID Yes Audible Message Waiting Indicator Yes Unified Session Presentation Yes Conference is the only feature supported. Voicemail Yes Your voicemail will not be synchronized with other users in the Cisco Unified Communications Manager cluster.
Calling Features Answer Feature Supported Notes QRT No The softkey causes no action. Mobility No The softkey causes no action. Privacy No The softkey causes no action. Call Back No The Call Back softkey is not displayed. Answer Answer allows you to answer the oldest call that is available on the conference station, including Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority over Held or Park Reversion calls.
Calling Features Set Up Call Back Notification Set Up Call Back Notification Procedure Step 1 Step 2 Step 3 Press Call back while listening to the busy tone or ring sound. A confirmation screen displays on the phone. Press Exit to exit the confirmation screen. Your phone alerts you when the line is free. Press Call to place the call again. Call Forward Call Forward allows you to forward incoming calls from the conference station to another number.
Calling Features Forward Calls Forward Calls Procedure Step 1 Step 2 Step 3 Step 4 Press Fwd All. Enter the target phone number. Depending on how your voicemail system is set up, you may be able to press Msgs to forward all calls to voicemail. A visual confirmation displays on the screen while call forwarding is active. To cancel call forwarding, press Fwd OFF. To forward calls remotely or to set conditions on fall forwarding, go to your Cisco Unified Communications Manager Self Care Portal.
Calling Features Call Pickup Call Pickup Call Pickup allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call Pickup if you share call-handling tasks with coworkers. The ways to pick up a call are: • Pickup: Allows you to answer a call that is ringing on another phone within your call pickup group. If multiple calls are available for pick up, the conference station picks up the oldest call first.
Calling Features Answer Call Using Group Pickup and Phone Number Answer Call Using Group Pickup and Phone Number Procedure Step 1 Step 2 Press Group Pickup. Enter the number of the phone line with the call that you want to pick up. For example, if the call is ringing on line 12345, enter 12345. Step 3 If the call rings, press Answer to connect.
Calling Features Add Third Party to Conference As the conference host, you can remove individual participants from the conference. You can also view a list of participants. The conference ends when all the participants hang up. Add Third Party to Conference Before You Begin Before you can add a party to the conference, you must be on an active call and not on hold. Procedure Step 1 Step 2 Press Conf. Enter the phone number, fast-dial code, or speed-dial number for the party you want to add.
Calling Features Divert Divert Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone number. Your system administrator configures this feature and sets the receiving phone number. Divert Call Procedure Press Divert to send an active call, an incoming call, or a held call to either your voicemail system or to a predetermined phone number set up by your system administrator.
Calling Features Enhanced Room Coverage Enhanced Room Coverage Optional microphone extension kits provide enhanced room coverage that can be further expanded by linking two units together in Linked Mode. This feature allows you to use the conference station in a larger room, or to enhance the audio and voice experience for larger groups of in-person attendees. The Cisco Unified IP Conference Phone 8831 supports wired and wireless microphones.
Calling Features Pair Wireless Microphone Related Topics Linked Mode, on page 33 Pair Wireless Microphone Before You Begin The microphone must be in the off state before you can pair it to the conference station. A microphone is off if the microphone's LED is off. To turn off the wireless microphone, hold down the microphone button until the microphone LED turns solid red, then release. Procedure Step 1 Step 2 Choose Apps > Admin Settings > Wireless Microphones.
Calling Features Cisco Extension Mobility Procedure Step 1 Step 2 Choose Applications > Admin Settings > Wireless Microphones. Select either Wireless Microphone 1 or Wireless Microphone 2. If the selected channel is paired, the Unpair softkey displays. Step 3 Press Unpair. A verification prompt with the options to Cancel or Unpair displays. Step 4 Press Unpair to continue to unpair the microphone. The microphone channel's registration information in the base deletes.
Calling Features Enable Extension Mobility Enable Extension Mobility Procedure Step 1 Step 2 Step 3 Press Apps. Select EM Service. Enter your user ID and PIN. The user ID and PIN are provided by your system administrator Step 4 Step 5 Step 6 Step 7 Step 8 If prompted, select a device profile. To sign out, press Apps. Select Services. Select EM Service. At the prompt, press Yes. Hold Hold allows you to put an active call into a held state.
Calling Features Switch Between Active and Multiple Holding Calls Switch Between Active and Multiple Holding Calls Procedure Step 1 Step 2 If you are on an active call and there are multiple calls on hold, the Calls softkey becomes available and a call list of holding calls displays on the screen. Use the Navigation bar to highlight the call you want to make active, press Resume. The current active call is placed on hold and the selected call is now active.
Calling Features Host Meet Me Conference The Meet Me conference begins when the host connects. Participants who call the conference before the host has joined hear a busy tone and must dial again. Note The conference ends when all participants hang up; the conference does not automatically end when the host disconnects. Host Meet Me Conference Procedure Step 1 Step 2 Step 3 Obtain a Meet Me phone number from your system administrator. Distribute the Meet Me phone number to participants.
Calling Features Enable Mobile Connect • When you answer the call on one remote destination, the other remote destinations and the conference station stop ringing, disconnect, and a missed call message displays on the other remote destinations. Enable Mobile Connect Procedure Step 1 Step 2 Step 3 Step 4 Press More. Press Mobility to display the current remote destination status (Enabled or Disabled). Press Select to change the status. Press Exit.
Calling Features Monitoring and Recording Monitoring and Recording The Monitoring and Recording feature allows you to monitor and record calls. Your system administrator enables this feature, which can be set up for automatic recording of all calls or recording of calls on an individual call basis. You can start or stop a recording by pressing the Record softkey on your phone. Users might receive audible alerts during call monitoring and recording.
Calling Features Switch Between Calls on Same Line Switch Between Calls on Same Line Procedure Step 1 Step 2 Press Swap to switch between two calls on the same line. If there are more than two calls on the line, select a call from the call list and press Resume. Create Conference with Two Calls on Same Line Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 With two connected calls on the same line, select a call to make it the active call. The second call is put on hold. Press Conference.
Calling Features Shared Line Shared Line If the conference station is registered on a shared line you can handle multiple calls in the following ways: • If there are two or more remote calls on the shared line, the caller ID field on the conference station indicates the number of remote calls on the line, and the state of the call. Press Calls to display the call list window. • If at least one call on the shared line is on hold, the Call button LED flashes red.
Calling Features Mute IP Phone DCU Mute IP Phone DCU Procedure Step 1 Step 2 Press Mute to turn Mute on. The Mute button is backlit by a solid, red light, and a mute icon displays on the screen. Press Mute again to turn Mute off. On-Hook Dialing On-hook dialing allows you to enter a phone number before getting a dial tone and then press the Call button to complete the call. Dial Number On-Hook Procedure Step 1 Step 2 Enter or speed dial a phone number. Press Dial.
Calling Features Privacy Procedure Step 1 Step 2 Press and hold star (*) for at least 1 second. The plus (+) sign displays as the first digit in the phone number. The corresponding key tone stops to indicate that the * has changed to a + sign. Dial the international number, including the country code. Privacy If configured, the Privacy feature allows you to prevent others who share your line from seeing information about your calls. Your system administrator configures this feature.
Calling Features Report IP Phone Problems Report IP Phone Problems Procedure Step 1 Step 2 Press More. Use the Navigation bar and Select button to locate and select QRT. The information is sent to your system administrator. Redial Redial allows you to call the most recently dialed phone number. Redial Number Procedure To redial the last number you called, press Redial. Shared Lines Shared lines allow you to use one phone number for multiple devices.
Calling Features Speed Dial Speed Dial Speed-Dial features allow you to quickly place a call using preconfigured codes to place a call, or by selecting an item from the Call History list. Before you can use speed-dial features on the conference station, you must set up Speed Dial on Cisco Unified Communications Manager Self Care Portal. The conference station allows 10 speed-dial entries.
Calling Features Cisco WebDialer Cisco WebDialer Cisco WebDialer allows you to click-to-dial contacts from the Cisco Unified Communications Manager Directory. Your system administrator sets up this feature for you. Use WebDialer with Another Online Corporate Directory Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Sign in to a WebDialer-enabled corporate directory and search for coworkers. Select the number that you want to dial. When prompted, enter your user ID and password.
Calling Features Sign In to the Cisco Unified Communications Self Care Portal Step 5 Step 6 If you have an Extension Mobility profile, select Extension Mobility from the Calling Device drop-down menu in the Make Call window. Ensure that you do not select Do not display call information or Disable Auto Close. • Do not display call confirmation: If selected, the WebDialer Make Call window does not display the next time WebDialer is used.
Calling Features Sign In to the Cisco Unified Communications Self Care Portal Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager 10.
CHAPTER 7 Additional Options Your system administrator can configure your Cisco Unified IP Conference Phone 8831 and 8831NR to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to discuss with your administrator based on your calling needs and work environment. If You... Then... For More Information...
Additional Options If You... Then... For More Information... Share conference stations or office Consider using: space with coworkers • Call Park to store and retrieve calls without using the transfer feature. Contact your administrator about these features and see the following: • Call Park, on page 53 • Call Pickup, on page 54 • Call Pickup to answer calls ringing on another phone. • Shared Lines, on page 70 • A shared line to view or join coworkers' calls.
CHAPTER 8 Troubleshooting • General Troubleshooting, page 77 • Phone Administration Data, page 78 • Quality Reporting Tool, page 78 General Troubleshooting This section provides information to help you troubleshoot general problems with the conference station. For more information, see your system administrator. Symptom Explanation You cannot hear a dial tone or complete a call. One or more of the following factors might apply: • You must log into the Cisco Extension Mobility Service.
Troubleshooting Phone Administration Data Symptom Explanation Barge fails and results in a fast busy tone. One or more of the following factors might apply: • You cannot barge an encrypted call if the conference station you are using is not configured for encryption. When your barge attempt fails for this reason, the conference station plays a fast busy tone. • You have toggled on the Privacy softkey.
CHAPTER 9 Cisco One-Year Limited Hardware Warranty Terms • Warranty Overview, page 79 • View Cisco Information Packet, page 79 • Cisco One-Year Limited Hardware Warranty Terms, page 80 Warranty Overview There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com.
Cisco One-Year Limited Hardware Warranty Terms Cisco One-Year Limited Hardware Warranty Terms e) Read the document online, or click the PDF icon to download and print the document in Adobe Portable Document Format (PDF). Note You must have Adobe Acrobat Reader to view and print PDF files. You can download the reader from http://www.adobe.
