User Manual
Table Of Contents
- Cisco Unified IP Phone 7906G and 7911G User Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
- Phone Guide
- Contents
- Getting Started
- Connecting Your Phone
- An Overview of Your Phone
- Basic Call Handling
- Placing a Call-Basic Options
- Placing a Call-Additional Options
- Answering a Call
- Ending a Call
- Using Hold and Resume
- Switching Between Multiple Calls
- Switching an In-Progress Call to Another Phone
- Viewing Multiple Calls
- Transferring Calls
- Sending a Call to a Voice Message System
- Forwarding Calls to Another Number
- Using Do Not Disturb
- Making Conference Calls
- Advanced Call Handling
- Speed Dialing
- Picking Up a Redirected Call on Your Phone
- Storing and Retrieving Parked Calls
- Logging Out of Hunt Groups
- Using a Shared Line
- Making and Receiving Secure Calls
- Tracing Suspicious Calls
- Prioritizing Critical Calls
- Using Cisco Extension Mobility
- Managing Business Calls Using a Single Phone Number
- Using a Handset, Headset, and Speaker
- Changing Phone Settings
- Using Call Logs and Directories
- Accessing Voice Messages
- Using the Cisco Unified CM User Options Web Pages
- Accessing Your User Options Web Pages
- Configuring Features and Services on the Web
- Understanding Additional Configuration Options
- Troubleshooting Your Phone
- Cisco One-Year Limited Hardware Warranty Terms
- Index
Basic Call Handling
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 21
Viewing Multiple Calls
Understanding how multiple calls are displayed on your phone can help you organize your
call-handling efforts.
Your phone displays calls as follows for the highlighted line:
• Calls with the highest precedence and longest duration display at the top of the list.
• Calls of a similar type are grouped together. For example, calls that you have interacted with are
grouped near the top, and calls on hold are grouped last.
Transferring Calls
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
Switch an in-progress
call from a mobile
phone to your desktop
phone
1. Hang up the call on your mobile phone to disconnect the mobile
phone, but not the call.
2. Press Answer softkey on your desk phone within 4 seconds and start
talking on the desk phone.
Switch an in-progress
call from a mobile
phone to a desk phone
sharing the same line
(Session Handoff)
1. While on your mobile phone, press the access code for the Session
Handoff feature (for example, *74). See your system administrator for
a list of access codes.
2. Hang up the call on your mobile phone to disconnect the mobile
phone, but not the call.
3. Press the Answer softkey on your desk phone within 10 seconds and
start talking on the desk phone. The number of seconds to answer the
call on your desk phone is set by your system administrator.
The other Cisco Unified devices that share the same line display a Remote
in Use message. The number of seconds to resume the call depends on the
configuration set by the system administrator.
If you want to... Then...
Transfer a call without
talking to the transfer
recipient
1. From an active call, press Transfer.
2. Enter the target number.
3. Press Transfer again to complete the transfer or EndCall to cancel.
Note If your phone has on-hook transfer enabled, complete the transfer
by hanging up.
If you want to... Then...