User Manual
Table Of Contents
- Cisco Unified IP Phone 7906G and 7911G User Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP)
- Phone Guide
- Contents
- Getting Started
- Connecting Your Phone
- An Overview of Your Phone
- Basic Call Handling
- Placing a Call-Basic Options
- Placing a Call-Additional Options
- Answering a Call
- Ending a Call
- Using Hold and Resume
- Switching Between Multiple Calls
- Switching an In-Progress Call to Another Phone
- Viewing Multiple Calls
- Transferring Calls
- Sending a Call to a Voice Message System
- Forwarding Calls to Another Number
- Using Do Not Disturb
- Making Conference Calls
- Advanced Call Handling
- Speed Dialing
- Picking Up a Redirected Call on Your Phone
- Storing and Retrieving Parked Calls
- Logging Out of Hunt Groups
- Using a Shared Line
- Making and Receiving Secure Calls
- Tracing Suspicious Calls
- Prioritizing Critical Calls
- Using Cisco Extension Mobility
- Managing Business Calls Using a Single Phone Number
- Using a Handset, Headset, and Speaker
- Changing Phone Settings
- Using Call Logs and Directories
- Accessing Voice Messages
- Using the Cisco Unified CM User Options Web Pages
- Accessing Your User Options Web Pages
- Configuring Features and Services on the Web
- Understanding Additional Configuration Options
- Troubleshooting Your Phone
- Cisco One-Year Limited Hardware Warranty Terms
- Index
Basic Call Handling
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 19
Tips
• If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system
administrator for more information.
• If you work in a contact center or similar environment, you can create, update, and delete your
own prerecorded greeting that plays automatically if Agent Greeting is configured for your phone.
For more information, see your system administrator.
• A Call Chaperone user cannot answer an incoming call when the calls are being chaperoned.
Ending a Call
To end a call, simply hang up. Here are some more details.
Using Hold and Resume
You can hold and resume calls. When you put a call on hold, the Hold icon appears next to the
call timer and in the line area. When using a shared line and another phone user puts the call on hold,
the Remote Hold icon
appears next to the call timer and in the line area. In both cases, the hold
LED is solid red .
If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to
ringing after a certain period of time. The “reverting” calls remains on hold until you resume it or until
Hold Reversion times out.
Your phone indicates the presence of a reverting call by:
• Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).
• Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.
• Displaying the animated Hold Reversion icon next to the caller ID for the held call.
If you want to... Then...
Hang up while using the handset Return the handset to its cradle. Or press EndCall.
Hang up while monitoring a call (using
the speaker)
Press EndCall.
Hang up one call, but preserve another
call on the same line
Press EndCall. If necessary, remove the call from hold first.
If you want to... Then...
Put a call on hold 1. Make sure the call you want to put on hold is highlighted.
2. Press .
Remove a call from hold 1. Make sure the appropriate call is highlighted.
2. Press .