Phone Guide Cisco Unified IP Phone 7906G and 7911G User Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Contents Getting Started 1 Using this Guide 1 Finding Additional Information 1 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 5 An Overview of Your Phone 9 Understanding Buttons and Hardware 9 Understanding Lines vs.
Forwarding Calls to Another Number 23 Using Do Not Disturb 24 Making Conference Calls 25 Using Conference Features 25 Using Conference 26 Using Join 26 Using cBarge 27 Using Meet-Me 27 Viewing or Removing Conference Participants 28 Advanced Call Handling 29 Speed Dialing 29 Picking Up a Redirected Call on Your Phone 31 Storing and Retrieving Parked Calls 32 Logging Out of Hunt Groups 33 Using a Shared Line 33 Understanding Shared Lines 33 Using Barge to Add Yourself to a Shared-Line Call 34 Understanding Ba
Changing Phone Settings 49 Customizing Rings and Message Indicators 49 Customizing the Phone Screen 50 Using Call Logs and Directories 51 Using Call Logs 51 Directory Dialing 53 Using Corporate Directory on Your Phone 54 Using Personal Directory on Your Phone 55 Accessing Voice Messages 57 Using the Cisco Unified CM User Options Web Pages 59 Accessing Your User Options Web Pages 59 Configuring Features and Services on the Web 60 Using Personal Directory on the Web 60 Using Your Personal Address Book on the
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Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly-used sections. If you want to... Then... Review safety information See Safety and Performance Information, page 2. Connect your phone See Connecting Your Phone, page 5. Use your phone after it is installed Start with An Overview of Your Phone, page 9.
• You can access the most current licensing information at this URL: http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic. html • Cisco international websites: Allows access to international Cisco websites from www.cisco.com by clicking on the Worldwide [change] link at the top of the web page. Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials (SCCP phones only.
Getting Started Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions: • Move the external device and the cables away from the source of the RF or AF signals. • Use shielded cables for the external device, or use cables with a better shield and connector. • Shorten the length of the external device cable.
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Connecting Your Phone Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphics below to connect your phone. The following graphic and table show how to connect the Cisco Unified IP Phone 7906G.
The following graphic and table show how to connect the Cisco Unified IP Phone 7911G: 4 1 6 2 5 91638 3 1 Network port (10/100 SW) 4 DC adapter port (DC48V) 2 Access port (10/100 PC) 5 AC-to-DC power supply 3 Handset port 6 AC power cord 6 OL-22336-01
Connecting Your Phone Adjusting the Handset Rest When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions. 2 3 77354 1 1 Set the handset aside and pull the square plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.
audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range of outside sources: for example, electric lights, electric motors, or large PC monitors. See Using External Devices, page 2 for more information. Note In some cases, hum may be reduced or eliminated by using a local power cube or power injector.
An Overview of Your Phone An Overview of Your Phone Cisco Unified IP Phone 7906G and 7911G are full-feature telephones that provide voice communication over the same data network that your computer uses, allowing you to place and receive calls, put calls on hold, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your Cisco Unified IP Phone 7906G and 7911G can provide specialized or advanced telephony features that extend your call-handling capabilities.
For more information, see... Item Description 1 Phone screen Displays phone menus and call activity Accessing Applications including caller ID, call duration, and call state. Menus, page 12 and Understanding Feature Availability, page 12. 2 Cisco Unified IP Phone series Indicates your Cisco Unified IP Phone model series. — 3 Softkey buttons Each activates a softkey option displayed on your phone screen. — 4 Navigation button Allows you to scroll through menu items and highlight items.
An Overview of Your Phone Understanding Lines vs. Calls To avoid confusion about lines and calls, refer to these descriptions: • Lines—Each line corresponds to a phone number (or extension) that others can use to call you. Your phone can support one line. • Calls—Each line can support multiple calls. By default, your phone supports up to six connected calls, but your system administrator can adjust this number according to your needs.
Accessing Applications Menus Use the Applications menus to access phone features. If you want to... Then... Access the Applications menus Press to display a list of Applications: Messages, Directory, Settings, Services, and Help. Scroll through a list or menu Press Select a menu item Press to highlight a menu item, then press Select. You can also press the number on the keypad that corresponds to the number for the menu item. . Go back one level in a menu Press Exit.
An Overview of Your Phone Understanding SIP vs. SCCP Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration. Phone features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific.
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Basic Call Handling Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, see... If you want to... Then... Place a call Pick up the handset and dial the number. An Overview of Your Phone, page 9.
Placing a Call—Additional Options You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options. If you want to... Then... For more information, see... Dial from a corporate directory on your personal computer using Cisco WebDialer 1. Open a web browser and go to a WebDialer-enabled corporate directory. Using Cisco WebDialer, page 69.
Basic Call Handling For more information, see... If you want to... Then... Make a call from a mobile phone using Mobile Voice Access 1. Obtain your Mobile Voice Access number and End user PIN from your system administrator. 2. Dial your assigned Mobile Voice access number. Managing Business Calls Using a Single Phone Number, page 40. 3. Enter your mobile phone number (if requested) and PIN. 4. Press 1 to make a call to an enterprise IP phone. 5.
Answering a Call You can answer a call by simply lifting the handset, or you can use other options if they are available on your phone. If you want to... Then... For more information, see... Switch from a connected call to answer a new call Press Answer. Using Hold and Resume, page 19. Answer a call using call waiting Press Answer. Using Hold and Resume, page 19. Send a call to a voice message system Press iDivert. Sending a Call to a Voice Message System, page 22.
Basic Call Handling Tips • If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information. • If you work in a contact center or similar environment, you can create, update, and delete your own prerecorded greeting that plays automatically if Agent Greeting is configured for your phone. For more information, see your system administrator. • A Call Chaperone user cannot answer an incoming call when the calls are being chaperoned.
Tips • Engaging the Hold feature typically generates music or a beeping tone. • When a held call is highlighted, the Hold button becomes lit (red). When a call that is not held is highlighted, and there are other held calls on the line, the Hold button changes to blinking (red). • If you receive an alert for an incoming call and a reverting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call.
Basic Call Handling If you want to... Then... Switch an in-progress call from a mobile phone to your desktop phone 1. Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. Switch an in-progress call from a mobile phone to a desk phone sharing the same line (Session Handoff) 1. While on your mobile phone, press the access code for the Session Handoff feature (for example, *74). See your system administrator for a list of access codes. 2.
If you want to... Then... Talk to the transfer recipient before transferring a call (consult transfer) 1. From an active call, press Transfer. 2. Enter the target number. 3. Wait for the transfer recipient to answer. 4. Press Transfer again to complete the transfer or EndCall to cancel. Note Redirect a call to a voice message system If your phone has on-hook transfer enabled, complete the transfer by hanging up. Press iDivert.
Basic Call Handling If you want to... Then... Send an active, ringing, or on-hold call to a voice message system Press iDivert. One of two things occurs: • The call is transferred to your voice message system. • Your phone screen displays a menu that allows you to choose between your voice message system or the voice message system of the original called party. Choose an option to redirect the call.
If you want to... Then... Verify that Call Forward All is Look for: enabled on your line • Alternating call forwarding icons phone number. displayed next to your • The call forward target number in the status line. Set up or cancel call forwarding remotely 1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 59.) 2. Access your call forwarding settings. (See Controlling User Settings on the Web, page 65.
Basic Call Handling • When you switch an in-progress call from your mobile phone to Cisco Unified devices that share the same line (Session Handoff), the DND feature is disabled on the Cisco Unified devices. The DND feature returns when the call ends. . If you want to... Then... Turn on DND Press DND. “Do Not Disturb” displays on the status line, and the ring tone is turned off. Turn off DND Press the DND softkey or: 1. Press > Device Configuration > Call Preferences > Do Not Disturb. 2.
• Conference—Allows you to create a standard (ad hoc) conference by calling each participant. Use the Confrn softkey. Conference is available on most phones. • Join—Allows you to create a standard (ad hoc) conference by combining existing calls. Use the Join softkey. • cBarge—Allows you to create a standard (ad hoc) conference by adding yourself to a call on a shared line. Use the cBarge softkey. cBarge is only available on phones that use shared lines.
Basic Call Handling If you want to... Then... Join together two existing conferences Use the Join or DirTrfr softkeys. See a list of participants or remove participants See Viewing or Removing Conference Participants, page 28. Check with your system administrator to see if this feature is available to you. Using cBarge You can create a conference by using cBarge to add yourself to a call on a shared line. If you want to... Then...
Tip If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the message, “Device Not Authorized.” For more information, see Making and Receiving Secure Calls, page 35. Viewing or Removing Conference Participants During a standard (ad hoc) conference, you can view a list of participants and remove participants. View a list of conference participants • Press ConfList or Conference List.
Advanced Call Handling Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number or select a phone screen item to place a call.
If you want to... Then... Use Abbreviated Dialing (Off-hook) 1. Pick up the handset. 2. Press the AbbrDial softkey and enter the abbreviated dial code using the keypad. 3. Press the AbbrDial softkey again. To use Off-hook Abbreviated Dialing to conference a call: 1. Press the Confrn softkey. The user will hear dialtone. 2. Follow steps 2 and 3 above. 3. Press the Confrn softkey again. To use Off-hook Abbreviated Dialing to transfer a call: 1. Press the Transfer softkey. The user will hear dialtone. 2.
Advanced Call Handling Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling tasks with coworkers. If you want to... Then... Answer a call that is ringing on another extension within your call pickup group 1. Press the PickUp softkey. (You might have to go off-hook to display the softkey.
Storing and Retrieving Parked Calls You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager (Unified CM) system (for example, a phone at a co-worker’s desk or in a conference room). You can park a call by using these methods: • Call Park—Use the Park softkey to store the call. Your phone displays the call park number where the system stored your call.
Advanced Call Handling Logging Out of Hunt Groups If your organization receives a large number of incoming calls, you might be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone.
Privacy If you do not want coworkers who share your line to see information about your calls, enable the Privacy feature. Doing so also prevents coworkers from barging your calls. See Preventing Others from Viewing or Barging a Shared-Line Call, page 35. Note The maximum number of calls that a shared line supports can vary by phone. Using Barge to Add Yourself to a Shared-Line Call You can use barge features (cBarge and Barge) to add yourself to calls on your shared line. (Calls must be non-private calls.
Advanced Call Handling Tips • When you barge a call, other parties might hear a beep tone announcing your presence. With cBarge, other parties hear a brief audio interruption and the phone screen changes to display conference details. • When you leave a call that you have barged, other parties hear a beep-beep tone. • If a phone that is using the shared line has Privacy enabled, call information and barge softkeys will not appear on the other phones that share the line.
• Protected call—The phone is a secure (encrypted and trusted) device on the Unified CM server and is configured as a “Protected Device” in Unified CM Administration.
Advanced Call Handling If you want to... Then... Verify that the phone connection (call status) is secure Listen for a secure indication tone at the beginning of the call: • Secure call status—If the phone is protected, the “Play Secure Indication Tone” is enabled, and the call status is secure, a secure indication tone plays on the protected phone at the beginning of a call (three long beeps with pauses). The lock icon is also present to indicate that the call is secure.
Prioritizing Critical Calls (SCCP phones only) In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: • Precedence indicates the priority associated with a call.
Advanced Call Handling • An MLPP-enabled call retains its priority and preemptive status when you: – Put the call on hold – Transfer the call – Add the call to a three-way conference – Answer the call using PickUp • MLPP overrides the Do Not Disturb (DND) feature. Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own.
If you want to... Then... Change your PIN using the Change Credentials service 1. Press and choose Services > Change Credentials. 2. Enter your User ID in the User ID field. 3. Enter your PIN in the Current PIN field. 4. Enter your new PIN in the New PIN field. 5. Enter your new PIN again in the Confirm PIN field. 6. Press Change. You will see a PIN Change Successful message. 7. Press Exit. Change your PIN using the ChangePIN softkey 1. Press and choose Services > EM Service (name can vary). 2.
Advanced Call Handling During a call you can also use any of your mobile phone features. For example, if you receive a call on your mobile number, you can answer the call from either your desk phone or you can hand off the call from your mobile phone to your desk phone. If you want to... Then... Transfer your incoming mobile active call to desk phone Use the various features of your mobile phone (for example, *74). Contact your system administrator for a list of access codes.
If you want to... Then... Turn on Mobile Connect from your mobile phone 1. Dial your assigned Mobile Voice access number. 2. Enter your mobile phone number (if requested) and PIN. 3. Press 2 to enable Mobile Connect. 4. Choose whether to turn Mobile Connect on for all configured phones or just one: – All phones—Enter 2. – One phone—Enter 1 and enter the number you want to add as a remote destination, followed by #. Make a call from your mobile phone See Placing a Call—Additional Options, page 16.
Advanced Call Handling Tips • When calling Mobile Voice Access, you must enter the number you are calling and your PIN if any of the following are true: – The number you are calling from is not one of your remote destinations. – The number is blocked by you or your carrier (shown as “Unknown Number”).
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Using a Handset, Headset, and Speaker Using a Handset, Headset, and Speaker The Cisco Unified IP Phone 7906G and 7911G provide a speaker for hands-free listening. You can use the speaker only to listen to a call. To talk on a call, you must use the handset. You can use the speaker in one of two ways, depending on how your system administrator enables the phone.
Using the Monitor Feature The following table shows how you can use the Monitor feature. If you want to... Then... Use the handset Lift it to go off-hook; replace it to go on-hook. Listen to the call on the speaker Press Monitor and then hang up the handset. You will be able to hear the call but you will not be able to talk on the call. Note The Monitor and MonOff softkeys are not available if Group Listen is enabled. Turn off the speaker and use the handset Lift the handset, or press MonOff.
Using a Handset, Headset, and Speaker Using a Headset To use a headset, disconnect the handset and connect a headset to the Handset port. For information about purchasing headsets, see Headset Support, page 7. Using Wideband with your Headset If you connect a headset to the handset port, be sure that the Wideband Handset setting is disabled. Choose User Preferences > Audio Preferences > Wideband Handset.
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Changing Phone Settings Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice message. You can also adjust the ringer volume for your phone. If you want to... Then... Change the ring tone 1. Press and select Settings > User Preferences > Rings. 2. Select a ring tone and press Play to hear a sample. 3.
Customizing the Phone Screen You can adjust the characteristics of the phone screen. If you want to... Then... Change the background image 1. Press Images. and choose Settings > User Preferences > Background 2. Scroll through available images and press Select to choose an image. 3. Press Preview to see a larger view of the background image. 4. Press Exit to return to the selection menu. 5. Press Save to accept the new image, or press Cancel. Change the language on the phone screen 1.
Using Call Logs and Directories Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, press select Directories. and Using Call Logs Your phone maintains call logs. Call logs contain records of your missed, placed, and received calls. Your phone administrator determines whether missed calls are logged in your missed calls directory for a given line appearance on your phone. If you want to... Then...
If you want to... Then... Dial from a call log (while not on another call) 1. Press and choose Directories > Missed Calls, Placed Calls, or Received Calls. 2. Highlight a call record from the log. Note If the Details softkey appears, the call is the primary entry of a multiparty call. See the Tips section below. 3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete.
Using Call Logs and Directories If you want to... Then... Redial an international call from missed and received call logs 1. Press > Directories > Missed Calls or Received Calls. 2. Highlight the call record that you want to redial. 3. If the Details softkey appears, the call is the primary entry of a multiparty call. See the Tips section below. 4. Press EditDial. 5. Press and hold the “*” key for at least 1 second to add a “+” sign as the first digit in the phone number.
• Personal Directory—If available, personal contacts and associated speed-dial codes that you can configure and access from your phone and Cisco Unified CM User Options web pages. Personal Directory comprises the Personal Address Book (PAB) and Fast Dials. – PAB is a directory of your personal contacts. – Fast Dials allows you to assign codes to PAB entries for quick dialing. – For more information, see Using the Cisco Unified CM User Options Web Pages, page 59.
Using Call Logs and Directories Using Personal Directory on Your Phone The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This section describes how to set up and use Personal Directory on your phone. Alternately, see Using Personal Directory on the Web, page 60. If you want to... Then... Access Personal Directory (for PAB and Fast Dial codes) 1. Press vary). Search for a PAB entry 1. Access Personal Directory, then choose Personal Address Book.
If you want to... Then... Assign a Fast Dial code to a PAB entry 1. Search for a PAB entry. 2. Highlight the listing and press Select. 3. Press Fast Dial. 4. Highlight the number that you want to dial and press Select. 5. Highlight any unassigned Fast Dial code that you want to assign to the number and press Select. Add a new Fast Dial code (not using a PAB entry) 1. Press Dials. , and choose Directories > Personal Directory > Personal Fast 2.
Accessing Voice Messages Accessing Voice Messages To access voice messages, press Note , and select Messages. Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service. If you want to... Then... Set up and personalize your voice message service Do one of the following: Check for a new voice message Look for: • Press Msgs and follow the voice instructions.
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Using the Cisco Unified CM User Options Web Pages Using the Cisco Unified CM User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial numbers from your User Options web pages.
Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in. See Accessing Your User Options Web Pages, page 59.
Using the Cisco Unified CM User Options Web Pages If you want to... Then do this after you log in... Delete a PAB entry 1. Search for a PAB entry. 2. Select one or more entries. 3. Click Delete Selected. Assign a line button for PAB Note Before you can assign a line button for PAB, your system administrator must configure the phone to display services. Contact your system administrator for more information. 1. Choose User Options > Device. 2. Click Service URL. 3.
If you want to... Then do this after you log in... Search for a Fast Dial entry 1. Choose User Options > Fast Dials. Edit a Fast Dial phone number 1. Choose User Options > Fast Dials. 2. Specify search information and click Find. 2. Search for the Fast Dial entry that you want to edit. 3. Click on a component of the entry. 4. Change the phone number. 5. Click Save. Delete a Fast Dial entry 1. Search for a Fast Dial. 2. Select one or more entries. 3. Click Delete Selected.
Using the Cisco Unified CM User Options Web Pages Setting Up Speed Dials on the Web Depending on configuration, your phone can support several speed-dial features: • Speed-dial numbers • Abbreviated Dialing • Fast Dials Note For help using speed dial features, see Speed Dialing, page 29. If you want to... Then do this after you log in... Set up speed-dial numbers 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Speed Dials. 4.
Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone. If you want to... Then do this after you log in and select a device... Subscribe to a service 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Phone Services. 4. Click Add New. 5.
Using the Cisco Unified CM User Options Web Pages Controlling User Settings on the Web User settings include your password, PIN, and language (locale) settings. If you want to... Then do this after you log in... Change your password 1. Choose User Options > User Settings. 2. In the Browser Password area, enter information. 3. Click Save. Change your PIN 1. Choose User Options > User Settings. 2. In the Phone PIN area, enter information. 3. Click Save.
If you want to... Then do this after you log in... Set up call forwarding per line 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. In the Incoming Call Forwarding area, choose call forwarding settings for various conditions. 5. Click Save. Change the voice message indicator setting per line 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4.
Using the Cisco Unified CM User Options Web Pages Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone. If you want to... Then do this after you log in...
If you want to... Then do this after you log in... Add a new remote destination 1. Choose User Options > Mobility Settings > Remote Destinations. 2. Click Add New. 3. Enter the following information: – Name—Enter a name for the mobile (or other) phone. – Destination Number—Enter your mobile phone number. 4. Select your remote destination profile from the drop-down list box. Your remote destination profile contains the settings that apply to remote destinations that you create. 5.
Using the Cisco Unified CM User Options Web Pages Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking on items in a web browser. Your system administrator must configure this feature for you. If you want to... Then... Use WebDialer with your User Options directory 1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 59. 2. Choose User Options > Directory and search for a coworker. 3.
If you want to... Then... Log out of WebDialer Click the logout icon in the Make Call or Hang Up page. Set up, view, or change WebDialer preferences Access the Make Call page. The Make Call page appears the first time that you use WebDialer (after you click the number that you want to dial). The Make Call page contains the following options: • Preferred language—Determines the language used for WebDialer settings and prompts.
Understanding Additional Configuration Options Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment.
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Troubleshooting Your Phone Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom Explanation You cannot hear a dial tone or complete a call One or more of the following factors might apply: • You must log into the Extension Mobility service.
Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. If you are asked to... Then... Access network configuration data Press and choose Settings > Network Configuration and select the network configuration item that you want to view. Access status data Press and choose Settings > Status and select the status item that you want to view.
Cisco One-Year Limited Hardware Warranty Terms Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.
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Index A viewing and dialing from 51 call park 18, 32 Abbreviated Dialing 29 call pickup 18, 31 Abbreviated Dialing (Off-hook) 30 call waiting 18 Address Book Synchronization Tool 62 CallBack 16 answering calls 18 caller ID 10 Applications Menu button 10 call-handling Applications menus, using 12 advanced 29 ASCII label field support 63 authenticated calls 35 basic 15 calls Auto Dial 15 answering 18 AutoAnswer 18 barging 34 compared to lines 11 conference features for 25 B ending 19 barg
redirecting while ringing 18, 31 corporate directory reporting problems with 74 dialing from web page 16 secure 35 using on phone 54 storing and retrieving 32 transferring 21 viewing 10, 21 Cisco Extension Mobility 39 D Details softkey, viewing multiparty calls with 52 Cisco Extension Mobility feature, using 16 Cisco Unified IP Phone connecting 5 device configuration page 59 dialing options additional 16 documentation for 1 basic 15 feature configuration for 12 illustration 9 dialing, options f
Fast Dials hunt groups configuring from web page 56 description 33 using on phone 55 log out of 33 features, availability of 12 Forced Authorization Code See FAC forwarding calls, options for 23 I icons, for call states 11 installing, Cisco Unified IP Phone 5 G greeting 19 group call pickup 31 international call logging 15, 53, 56 K Group Listen 45 keypad description 10 H L handset language (locale) settings 65 light strip 10 lines securing in cradle 7 compared to calls 11 using 45, 46
indicator for 49 Personal Directory using from web page 60 listening to 57 missed calls, records of 51 using on phone 55 MLPP, using 38 phone lines, description of 11 mobile connect phone services access to remote destinations 42 configuring 60 enabling 68 transferring incoming mobile calls to remote destinations 40 See also User Options web pages PIN 39 PIN, changing 65 monitoring a call 45 Place 16 multiparty calls placed calls, records of 51 identifying in call logs 52 placing a call 15
reverting calls 19 labels 63 ring schedule for remote destinations 68 subscriptions, for phone services 64 ring tones, changing 49 suspicious calls, tracing 37 ringer switching between multiple calls 20 customizing 49 switching calls 20 indicator for 10 volume for 49 T S TABSynch 62 safety warnings 2 Tool for Auto-Registered Phones Support 7 SCCP (Skinny Call Control Protocol) 13 secure calls 35 Transfer your incoming mobile active call to desk phone 41 secure conferences 28 transferring
for handset, headset, or speaker 45, 46 for phone ringer 49 volume button illustration 10 W warnings, safety 2 web-based services configuring 60 See also User Options web pages WebDialer 69 82 OL-22336-01
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