Specifications
A-39
Cisco TV CDS 2.5 ISA Software Configuration Guide
OL-24788-01
Appendix A Troubleshooting
Frequently Asked Questions
Ingest without Media Scheduler
Using Real-Time Capture for live multicast ingest requires the following procedures:
1. Enable live ingest by configuring Ingest Manager ON and setting Real-Time Capture Type to
Real-Time Capture (non-Media Scheduler) in the CDSM Setup page. Activate the Ingest Manager.
Because the Ingest Manager is an optional feature, an activation key is required. See the “Initializing
the CDS and Activating the Optional Features” section on page 3-3 for more information.
2. Use the CDSM CallSign Setup page to configure call signs with multicast IP addresses.
Ingest Troubleshooting
If the message “ERROR: Unable to login to the ftp location,” is present in the /arroyo/log/aim.log file,
check the FTP server configured in the Ingest Manager by using the ps -ef | grep ftp command. If the
FTP service is not running, enter the service vsftpd start command to start it.
Barker Stream
If you are having issues setting up a barker stream, use the following troubleshooting method. The barker
stream runs only on the master Streamer. To identify the master Streamer, use the CDSM Monitor
Services page to find the Streamer running the master stream service. See the “Services Monitor” section
on page 5-40 for more information. Verify the following three items are present:
• Valid content
• Valid service group
• Valid channel ID
For more information about barker streams, see the “Configuring Barker Streams” section on page 4-87.
Frequently Asked Questions
Many of the frequently asked questions (FAQs) responses were based on an ISV system, but guidelines
can be easily extrapolated for a Vault and Streamer. This section covers the following topics:
• Reliability and Availability
• Serviceability and Manageability
• Content
• Other
Reliability and Availability
Q.
How do I enable stream resiliency?
A.
Log in to the CDSM with engineering access. The CDSM Setup page is displayed. For Stream
Failover Support, choose “ON” and click Submit. For more information see the “CDSM or VVIM
Setup” section on page F-3.
Q.
How do I check and make sure the database is running properly?