Specifications

A-32
Cisco TV CDS 2.5 ISA Software Configuration Guide
OL-24788-01
Appendix A Troubleshooting
Streaming and Playout Issues
• An ISV can cache-fill both a colocated Streamer and a dedicated remote Streamer.
• An ISV at one location cannot cache-fill a Streamer associated with an ISV at another location.
• Two ISVs can mirror content with each other, but an ISV and a Vault cannot mirror content with
each other.
• A Vault cannot cache-fill an ISV.
Network
Note For more network troubleshooting methods, see the “Network” section on page A-27.
Stream Stops Playing at the Same Place or Does Not Play at All
Cause 1: Jumbo frames are not supported or configured on the cache-fill network switch.
Check 1: Search the c2k.log file for content read errors.
==> /arroyo/log//c2k.log.01152008 <==
15-Jan-2008 20:42:33 UTC :out:c2k_p_setcontentbundle: stream 3 localStreamHandlePtr 00000000 remoteServer 00000000
15-Jan-2008 20:42:33 UTC :out:c2k_p_setcontentbundlecontinue: stream 3 localStreamHandle 0
15-Jan-2008 20:42:33 UTC :out:c2k_p_setdestination: stream 3 localStreamHandle 0 ip 0xe0016401 port 10000
15-Jan-2008 20:42:41 UTC :out:igate goid d346434b982851 finished read 0 length e3 lastbytes b4 retries 0 reqlen 0/e3
15-Jan-2008 20:42:41 UTC :err:IGate::ReadClose(goid 0): ERROR: Never saw header
15-Jan-2008 20:42:41 UTC :err:IGate::ReadClose(goid 0): ERROR: Never saw EOF record
15-Jan-2008 20:42:44 UTC :out:igate goid d346434b982851 finished read 0 length e3 lastbytes b4 retries 1 reqlen 0/e3
15-Jan-2008 20:42:44 UTC :err:IGate::ReadClose(goid 0): ERROR: Never saw header
15-Jan-2008 20:42:44 UTC :err:IGate::ReadClose(goid 0): ERROR: Never saw EOF record
15-Jan-2008 20:42:47 UTC :out:igate goid d346434b982851 finished read 0 length e3 lastbytes b4 retries 2 reqlen 0/e3
15-Jan-2008 20:42:47 UTC :err:IGate::ReadClose(goid 0): ERROR: Never saw header
15-Jan-2008 20:42:47 UTC :err:IGate::ReadClose(goid 0): ERROR: Never saw EOF record
Check 2: Ping between the two devices.
Ping between the two devices on the cache-fill VLAN using a packet size greater than 1500
bytes.
Action 1: If the ping fails, verify that jumbo frames and cache-fill interfaces are configured correctly.
Verify that jumbo frames are enabled on the switch ports for the cache-fill VLAN, and verify
that the cache-fill interfaces are configured correctly on the Streamers and Vaults. See the
“Configuring the Servers” section on page 4-112 for information on configuring the cache-fill
interfaces.
Streaming and Playout Issues
This section includes the following streaming and playout issues:
• Listing of Streams
• No Streaming
• Poor Video or Audio Quality