Specifications

A-30
Cisco TV CDS 2.5 ISA Software Configuration Guide
OL-24788-01
Appendix A Troubleshooting
Content Processing Issues
echo 2 > /proc/calypso/tunables/cm_logserverinfo
To list all GOID chains, enter the following command:
echo 4 > /proc/calypso/tunables/cm_logserverinfo
The /arroyo/log/serverinfo.log.<date> log file contains information about the GOIDs.
Note There is no need to identify and delete damaged or orphaned GOIDs. CServer repairs any damaged
GOIDs. Orphaned GOIDs are deleted when the server reboots.
Trick-Mode Issues
Verify the trick-mode settings in the CDSM GUI and the Vault setupfile file.
• From the CDSM GUI, choose Configure > System Level > Ingest Tuning to view the trick-mode
settings.
• To check the trick-mode setting in the setupfile on the Vault, enter the following command:
$ grep trick /arroyo/test/setupfile
trickspeedsv2 4 10 32 -32 -10 -4
Check the /arroyo/log/c2k.log.<date> log file and the session message logs during playout to verify that
the trick-mode files are being streamed.
Name and Notify Services
Ensure that the Name Service IP address and port, and the Notify Service IP address and port are correct.
• Verify that you are able to telnet to the IP address and port for the NameService (port 5000 or port
2000) and the IP address and port for the Notify Service (port 5005 or port 2010). The port numbers
are based on whether they are on the same host (5000/5005 ports) or a different server (2000/2010
ports).
• Use the following commands to verify that the ISA configuration is correct:
$ cat /home/isa/isa.cfg
$ cat /home/isa/IntegrationTest/.isa_env
CORBA Interface
Ensure that the CORBA-related parameters (including the Name and Notify services) are configured
correctly. This includes the Content Service and CORBA Event Channel details such as the Content
Store, Kind, Content Factory, Event Channel, Content Channel, Factory, and so on.
See the “CORBA Interface” section on page A-30 for more troubleshooting methods for CORBA. See
the “Configuring the Streamer for BMS Connectivity” section on page 4-45 and the “Configuring the
Vault for BMS Connectivity” section on page 4-50 for more information on configuring the
CORBA-related parameters.