Specifications

A-27
Cisco TV CDS 2.5 ISA Software Configuration Guide
OL-24788-01
Appendix A Troubleshooting
Ingest Issues
– Check the /arroyo/log/protocoltiming.log.<date> log file.
– Verify that the correct trickmode speeds are set.
CDS Is Not Registered to the Name Service
If the CDS is not registering with the CORBA name service, check the information from the following
commands:
$ tail –f /arroyo/log/ns_log
$ /home/isa/IntegrationTest/show_calypso_services
$ /home/isa/IntegrationTest/list_all_content
$ /home/isa/IntegrationTest/list_all_streams
Restarting the ISA Services
If it is necessary to restart the ISA services, then enter the following commands:
$ /home/isa/IntegrationTest/stop_all
$ tail –f /arroyo/log/ns_log
$ /home/isa/IntegrationTest/run_isa
Bad Content
Variable bit rate (VBR) encoded content is not currently supported. See the “CDS Content Quality
Guidelines” section on page A-45 for constant bit rate (CBR) guidelines.
Network
Ensure that the network maximum transmission unit (MTU) is appropriately set. If jumbo frames are
enabled on the CDS, then the network must support jumbo frames. We recommend that the network
support jumbo frames even when the jumbo frame option is disabled.
If a Layer 2 network is used for CDS, then appropriate MAC addresses (ARP entries) have to be
configured on the switches and routers. Ensure that the CDS Vault and Streamer interfaces are in the
same VLAN. If a Layer 3 network is used for the CDS, then ensure that the corresponding default
gateways are correctly configured on CDS Vaults and Streamers for the various interfaces and Stream
Groups.
Ensure that the content source (catcher, FTP server, and so on) is reachable from the Vaults or ISVs, and
that manual content transfer using FTP works correctly.
For more information about the status of the network interfaces, network routing tables, ARP and so on
see the “Network” section on page A-19.