Specifications

A-25
Cisco TV CDS 2.5 ISA Software Configuration Guide
OL-24788-01
Appendix A Troubleshooting
Management and Database Issues
Cannot Access the CDSM GUI
If you cannot access the CDSM GUI, log in as root and verify that the Apache server is running on the
CDSM.
# ps -aef | grep http
root 4023 1 0 Aug09 ? 00:01:44 /arroyo/www/bin/httpd
nobody 4033 4023 0 Aug09 ? 00:00:53 /arroyo/www/bin/httpd
nobody 4034 4023 0 Aug09 ? 00:00:53 /arroyo/www/bin/httpd
nobody 4035 4023 0 Aug09 ? 00:00:53 /arroyo/www/bin/httpd
nobody 4036 4023 0 Aug09 ? 00:00:53 /arroyo/www/bin/httpd
nobody 4037 4023 0 Aug09 ? 00:00:53 /arroyo/www/bin/httpd
nobody 4085 4023 0 Aug09 ? 00:00:52 /arroyo/www/bin/httpd
nobody 4086 4023 0 Aug09 ? 00:00:53 /arroyo/www/bin/httpd
nobody 4572 4023 0 Aug10 ? 00:00:52 /arroyo/www/bin/httpd
root 11598 30692 0 16:12 pts/0 00:00:00 grep http
If the Apache server is not running, restart the server.
# /arroyo/www/bin/apachectl start
CDSM GUI Does Not Register the Vaults and Streamers
If the CDSM GUI is not able to register that the Vaults and Streamers are part of the array or CDS, do
the following:
Step 1 Log in to the Vault or Streamer as root.
Step 2 Verify two-way database connectivity with the CDSM.
# netstat -an | grep 9999
Step 3 Verify that statsd is running.
# ps -aef | grep statsd
Step 4 Verify the correct version and permissions for /home/stats/svrinit or svrinit_15 are being used.
# ls –l /home/stats/
Step 5 On the Vault and the Streamer, initialize the CDS host in the database by using svrinit_15. Use the
following options:
• Option -i for the physical IP address (eth0) of the server
• Option -s for the subnet mask of the network
• Option -h for the hostname
• Option -d to deregister
For example, first deregister the CDS host using the -d option, then initialize the CDS host.
# svrinit_15 -i <ip_address> -s <subnet_mask> -h <host_name> -d
# svrinit_15 -i <ip_address> -s <subnet_mask> -h <host_name>
Step 6 If you still have trouble getting the tables initialized, then log in to the CDSM GUI with an engineering
access user account and add the Streamer or Vault by clicking the Maintain > Software > System
Configs page and using the Add New Server option.