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A-24

Cisco TV CDS 2.5 ISA Software Configuration Guide

OL-24788-01

Appendix A Troubleshooting

Management and Database Issues

Required Services Not Starting or Running Correctly

From the CDSM GUI, view the Services page for each server by clicking Monitor > Server Level >

Services. For more information, see the “Services Monitor” section on page 5-40. If the required

services are not started, or they are not running correctly, check that there is two-way database

connectivity between the Streamers and Vaults, and the CDSM.

$ netstat -an|grep 9999

tcp 0 0 0.0.0.0:9999 0.0.0.0:* LISTEN

tcp 0 0 172.22.97.193:9999 172.22.97.197:56998 ESTABLISHED

tcp 0 0 172.22.97.193:34743 172.22.97.197:9999 ESTABLISHED

tcp 0 0 172.22.97.193:9999 172.22.97.192:50343 ESTABLISHED

tcp 0 0 172.22.97.193:39158 172.22.97.196:9999 ESTABLISHED

tcp 0 0 172.22.97.193:46030 172.22.97.192:9999 ESTABLISHED

tcp 0 0 172.22.97.193:9999 172.22.97.196:55780 ESTABLISHED

tcp 0 0 172.22.97.193:9999 172.22.97.191:50950 ESTABLISHED

tcp 0 0 172.22.97.193:60598 172.22.97.191:9999 ESTABLISHED

tcp 0 0 172.22.97.193:9999 172.22.97.194:37543 ESTABLISHED

tcp 0 0 172.22.97.193:56376 172.22.97.194:9999 ESTABLISHED

Two connections for each Vault and Streamer should be listed with a status of “ESTABLISHED.”

If the connection states do not say “ESTABLISHED,” check the configuration of /home/isa/.arroyorc file

to make sure the settings are correct, then restart the database.

$ arroyo start avsdb

Log into the server as root and start the statsd.

$ /home/stats/statsd

Check that the LSCP listener is running on the correct port.

$ arroyo status

$ netstat -an | grep 554

Management and Database Issues

This section includes the following topics:

• System Health

• Cannot Access the CDSM GUI

• CDSM GUI Does Not Register the Vaults and Streamers

• Database Monitoring

System Health

The colored boxes on the System Health Monitor page have the following meaning:

• Green—All components are operating; occasionally click each check box to verify.

• Yellow—Some components are not operational.

• Red—All components have failed.